Avas FlowersReviews 663

Awful! Worst service ever… 1st, didn't have the right flowers, then wanted to change delivery date. Wouldn't cancel and refund my money!

I tried to secretly orders for my wife, she loves Daisies. I ordered the largest bouquet they offered. They. Called back and said that the designer's in our area only had. 4 Gerber Daisies in our entire area. I said to cancel the order, I'll look elsewhere. The lady said that they would add other flowers as fillers, so after a couple of phone calls, I agreed, They said the order would be there around 5:00, I said five was late but they had to be there by 5. She then said for sure by 6 but that they deliver until 7.
I got home at six and my wife hated the small bouquet of flowers, and why did they text her 3 times and called her one time. So the surprise was over and she was actually mad at me for spending $88.00 on a set of flowers that was an oversized corsage. I will never buy from them again. I ran out to Kroger and got a large bouquet of flowers for $30 and she loved them. Thanks Kroger!

When I placed my order through Ava's Flowers I truly thought I was ordering through a local-ish florist and not something like 1800Flowers. My fault for not doing the research. They are truly just a middle man, they took my order and then outsourced it to a local florist but couldn't provide me with ANY tracking info (as they didn't have an update from the florist). They clearly didn't do any following up themselves on my order, because I ordered same day delivery and never got one update from anyone about whether or not my order had arrived. And again, without tracking, I had no idea what the status was. The real kicker is that they have the audacity to charge a $28 service fee (not the same as a delivery fee) and they did NOT refund it when I called the following day and had discovered that not only had my order not arrived, but the florist itself was unreachable.

Bottom line, this is an expensive third party service that takes no accountability. Order through a local florist, don't waste your time, money or sanity with this place.

Ripoff is an understatement! $10 fee for same day delivery is bad enough, but an additional $29 for a "service fee" to cover same day delivery as well?! Flowers that arrived were wilted and half dead. Embarrassing! NEVER, EVER use this company!

I phoned in my order to make sure they would get it right. They called back later and said I would HAVE TO CHOOSE A DIFFERENT BOUQUET. THEN THEY DID IT COULD NOT BE DELIVERED UNTIL THURSDAY 3 DAYS LATER.

I ordered sympathy flowers from Ava's flowers which was $173.64. I placed a order over the phone because I live in Philadelphia and my aunt lived in Virginia. I wasn't getting to Va until the day of the service. I received a text saying my flower had been delivered however it was never deliveredScammers! Don't order from these ppl!

I placed an order on a monday for a delivery wed. I found out Thurs they still had not been delivered. I called in and complained and they apologized and said they would deliver that day. Monday rolls around and still no delivery. I am so dissapointed as it was for my BFF's dad who had passed away that monday. I cancelled my entire order. I will never use this company again. They are terrible on all levels. Its just embarassing when you tell your friend they are getting a delivery and they never did deliver. Not a fan!

My items arrived late. The flowers had about a third of the amount of flowers. The arrangement was supposed to have at a higher price and the balloon I order did not show up at all.

I ordered flowers and was assured they would be delivered the next day in the morning, at 12:45 they had not been delivered so I called and was told that they agent that helped me had made an error and they entered to have them there by 4pm not in the morning. I was told they were trying to reach the florist and would call me back soon. After not receiving a call back I called back at 3:15 pm and was told they are on the way and would be delivered shortly and someone would call me back. At 5:00 pm after the flowers were not delivered and still no call back I was told that to get a refund I would need to talk to a supervisor but they were all on calls and they would call me back in the next 20-30 minutes. I never received that call and had to call back the next day and it took over 30 more minutes on the phone to finally get them to agree to refund since the flowers were never delivered and they cannot provide any updates. This place is a joke.

I ordered flowers from Avas Flowers. They got flowers from Shaw's! I am furious. I wanted the expertise of a florist and absolutely, I did not want flowers from a supermarket. That's what I paid $90 for? The flowers don't even look like what I picked out. Nobody ever contacted me. I tried to sipport a small business. My son, daughter-in-law, and ai all got screwed. Talk about misrepresentation and bait and switch! Take your business elsewhere!

I would give them no stars if I had that option. I really wanted to surprise my aunt with a beautiful bouquet of flowers for her bday yesterday. I paid a high service fee and was promised same day delivery, only to have her not receive them. My bday present to her was ruined. When I called Avas Flowers, a rep told me there was a problem with the delivery driver and they would attempt the next day. NO. Refund me please. Very unprofessional. NO contact whatsoever regarding the delayed order and issues. I ordered at 11am, and was promised it would be delivered by 7pm. Do not use them!

I have contacted customer service 5 times over a one week period. Still no flowers. I have spent countless hours on the phone and online trying to get answers. Every time they say they will be delivered that day and they don't. I'm finding it impossible to get my money back - they just put me on hold, hang up on me. It's been an awful experience avoid at all costs. I wish I would have done more research about the company. Learn from my mistake.

I had a specific day I needed flowers delivered to a special little girl, just out of surgery. They said it was same day delivery and I paid extra $28 for same day delivery and 9.99 for delivery charge. Sent me a text saying they were delivered but they were not. Called and opperator said it was a holiday ( which it wasnt) and then told me to call back another day. I paid $110 for flowers that did not make it to this precious little girl that just had surgery. I will never use this company again

I ordered flowers from this company 6 days ago and they never arrived. I've called everyday this week and told nothing but lies. The orchid I paid for wasn't in stock so I told them 3 days later to send wtvr they had.
Yesterday (day 5) to find out what's going on. They said they're using another florist and they'd be delivered today. I got a text today saying it was urgent I call them. Today, they said "we don't have orchids so they didn't go out." Worst company I've dealt with ever. They owe me for spending 3 hours on the phone with them and nothing has been done. A 30yr family company? A lie. I just spoke to the manager who said she'd refund my $10 rush delivery payment, they did that already. I don't want $10 I want the the flowers delivered 6 days ago. Then the manager Haley said she'll make sure they're delivered on Monday because it's noon on Saturday, after they were promised to be delivered this am. I asked if someone would ensure they're delivered Monday and the manager (who said her name is Haley (I highly doubt that) said oh it'll be delivered Monday or Tuesday. We don't know. Do not use this company. They are scammers!

I sent my daughter flowers for mothers day and spent a lot on the bouquet. They never arrived so I called to find out what was happening. Lets just say I called six times in a two week period to some call center only to be told they were coming the next day. They never arrived so a few weeks later I called and demanded a refund and they said of course they would with an apology but I never got the money back. All the phone calls were so frustrating and took so much time I finally gave up. Don't order from Avas Flowers!

I was an idiot and didn't check this company's reviews before ordering flowers for a friend. They could not find a florist so they didn't deliver my order. Whenever I tried to get a full refund they refused. It's almost impossible to reach a live person to talk to and they're incompetent and refuse to cancel and refund my order. I regret using this company. If you read this prior to ordering, my advice is run the other way and use a different florist. I have to admit dealing with this organization is very frustrating. I never received my order so I don't have a picture to display.

Totally not what I ordered! Flowers look nothing like what their website shows and I paid a lot of money!
Customer service stinks! They would come and replace the flowers, but have to take the other ones away or give me $20 off - total rip off! Save yourself the headache. First picture is the website, 2nd is what was delivered.

The original arrangement wasn't available but I was told the replacement was just as colorful and beautiful. Not. A white and yellow bouquet of daisies arrived. Very tacky. I was so embarrassed!

Ordered a lavender standing spray and just a bunch of white flowers were what we got. Price was outrageous for what we received. Another complaint for Ava's flowers!