AutoTruckToys

Oredered some light mounting brackets for my jeep. I got a confirmation number waited a week to check the status because I paid for ground shipping. Went to check on my order with no info available. I just called them yesterday and it appears they don't keep anything in stock, they outsource their orders. While I'm on the phone she placed the order with a supplier out of Canada. I now have to wait another 2 weeks. What a joke! Overpriced, with terrible customer service. Never again.

I recently bought Chrome Door Handle Covers (ABS Plastic)through autotrucktoys.com/revel enterprises inc. I bought them solely because the price was good and because of how they are advertised on the website by picture. Picture does state in fine print at the bottom, "actual product may vary from picture". Well they fooled me. The product I purchase was a chrome door handle cover, but what they fail to inform you of when you're purchasing it that the style and design of the door handle changed and would not match the style currently on the vehicle you own. I have Chrome Door handle covers that are all smooth, one broke and I wanted to replace it. What I received was a chrome door handle cover but it was not smooth as advertised. It had three designs/style differences on it than what is advertised. Advertised and described was a smooth chrom door handle. What is produced, sold, and shipped by autotrucktoys.com has two lines down the center of the cover and a thumbprint mold. Not a huge deal but it does not match and it is not what is advertised on the site. Other sites clearly show that the particular item in the advertised picture is no longer available. I will not ever buy anything from autotrucktoys.com again. I was a first time purchaser of the site. When I called customer service I spoke with a woman by the name of Valarie. She didn't have an answer for me, simply said "We don't always know what is being shipped". Not happy with such an uninformed answer I decided I would email the support service. This is the funny part. The same woman, responds to the email to inform me that she has asked around about the product and that model was no longer available. Terribly poor service and information. I would look elsewhere to purchase truck accessories and be sure autotrucktoys/revelenterprises inc. is not involved.

I ordered floor mats from that company they send me wrong one so i decide to return them and then the problem started. I called customer service maybe 20 times each time waiting 30-40 minutes. When someone finally picked it up, they didn't know what to do. Finally one of the customer service representatives told me they will going to send me a return label. After 3 weeks nothing showed up. So i called again and after 40 minutes of waiting another customer service supervisor told me they aren't going to send return label becuase I made the mistake during the ordering. I strongly disrecommend this company to everybody.

I ordered grill inserts in Nov. Through a diff company that was having them shipped directly from this company. They didn't bother to tell me that they were backordered and then didnt bother to tell me they decided to cancel my order. Then i tried to order them directly from this site and they sent me a confirmation e-mail that it was to shipin 3-5 days. 7 days later I called for tracking info and they discovered not until then apparentlly that the item was discontinued so they said the very same day they were going to ship out a similar item. I called 3 days later to get tracking info again and they haven't even processed my order after guarenteeing me that it would be shipped the same day as i ordered it for all of their mistakes. WTF Very Dissappointed... wish I woulda saw this site before I ordered!

The lack of professional customer service and satisfaction is on the low scale with this company. I ordered this product a month ago and have yet to receive my order. Every time I have called a customer service agent stated that they will be on top of this order as it is outstanding. I was given three separate dates that the product was shipped out but they never accounted for any of my calls or information on their call logs for the order. Instead of shipping the product out overnight to my residence, as they seem to not be shipping the product out correctly each time, I keep have the same revolving conversation with customer service someone will get back to me with an answer. Never again will I order from this company. Unfortunately I was purchasing a car piece for a family member and didn't do more research on the reviews for this site. Now I learned a lesson.

These people are interested in one thing only and that is getting their grubby hands on your money. Nothing resembling customer service, ridiculously long delays, or outright lies follow the payment to these middlemen, who seem to carry no inventory except a vast reservoir of BS to feed you when you ask where your goods are. I paid nearly $700 for some PUTCO items on a site holding itself out as PUTCO SALES, which turned out to be AUTOTRUCKTOYS which in turn proved to be something called REVEL ENTERPRISES. I waited over a week to even get an order confirmation, which I got only after I called REVEL and demanded it, was told that the items were to be shipped 2 weeks after the order and I have yet, now 5 weeks down the road, to receive all of the items. They are now, according to the supplier PUTCO, due to be shipped. As it turns out, PUTCO doesn't even make their own stuff. Where does this nonsense end? From now on, I'll have my stuff direct from manufacturers or fabbed up locally. Sure, it'll cost more, but at least I'll know who I'm dealing with and where the stuff is being made. I wouldn't be surprised if PUTCO stuff is being made outside of the US. Bottom line, stay away from AUTOTRUCKTOYS, PUTCO SALES & REVEL ENTERPRISES unless you enjoy delay and BS.

I ordered several Mopar items from them because the website made it look like they had them in stock. No email to the contrary. After a week I called because there was no shipping information posted and was informed the items were backordered several weeks. I let the order stand over the weekend and then found the same items for over $148.00 less from Dodge. I called and asked if the would price match and was given several excuses as to why they would only give me a $100.00 gift certificate (the maximum) and did not apply it to this order. I cancelled the order and requsted a refund. They said 4-5 days it has been 12 and I called again today, the girl said I was the third customer today with the same problem and that she will print out the account and the girl that does the refunds should have it done in 3 days. When asked to speak to a supervisor I was told she was at lunch but would tell me the same thing.

I ordered some parts from auto truck toys and when I received the parts they did not fit my truck. I called and spoke to Scott and he was absolutely cruel to me. He wouldn't speak to me unless I had the box in front of me and then, even after I sent him pictures he argued with me. I felt like I was arguing with a child. I asked for the manager whose name was Melissa and although she had much better manners she continued to argue with me. All I wanted them to do was to pay for the shipping to return their incorrect product. I will never do business with them again. This is a horrible company that has no concept of customer service. I highly recommend you consider purchasing from somewhere else.

They are so unproffesional! They really are an absolute crap company! They were quick as anything to snap up my money for a keychain and some LED dome interior lights for my dodge magnum. But then after a month, nothing had shipped! Customer service was an absolute joke! Kept saying, 'oh its shipped, wait, it ships the 11th, wait, the 18th, wait, we don't know...!' Like, what?! Its a key chain! After a month and a half i finally received the key chain and almost 2 months in now waiting on the LED dome lights! Same excuse they gave you, oh they are on backorder...! Nobody order from this site! You have been warned!

I don't even want to give this company one star. It is that bad. I ordered tail light and head light covers for my fiance's dodge charger. The tail lights came in, but the headlights were put on backorder. It has now been two months since I made my order, and I have had no contact from anyone there, and I have contacted THEM twice. No call back, no e-mail, nothing. Even a call or e-mail to tell me that part of my order is still on backorder would be better than nothing. They clearly do not care about their customers. What a sorry excuse for a company.

I ordered a Willpak Dodge Charger Astra hood scoop for my 2006 R/T and waited weeks for it. They said I couldn't cancel the order because I ordered it painted. I followed the manufactures installation directions to the letter and it looked really good until I drove the car. After about 100 mile, while driving on the highway the f------g piece of s--t blew off the car. Thank God it didn't hit another car. I called Autotrucktoys who gave me some line of bull---- about the return/refund/replacement being up to the manufacturer. Still waiting for an answer. BEWARE, DO NOT BUY ANYTHING FROM THIS WEBSITE. CUSTOMER SERVICE SUCKS.