AutoTruckToys

After reading some advice related to these nerf bars I was able to successfully install the nerf bars on my truck and they look great.
The advice on Amazon.com that helped me out was the fact the passenger rear and driver rear hangers are mis-marked and need to be swapped for the holes to line up.
I still do not appreciate the customer service reps attitude when I initially called and told him the hardware was wrong for my truck so I'm only giving them 3 stars.
The 2016's need the retrofit kit for the drivers front bracket and bolts to fit this model of truck.

I placed an order for Weather Tech floor mats on 1/7. The mats arrived on 1/13 however they were the wrong floor mats I ordered two piece and they sent a 1 piece that wont work. I called Customer Service that same day. They made me take pictures and email them so I did. It took It took over a week for them to send me a return label the whole time they blamed there vendor. I sent the wrong mats back and it has been 18 days and still no mats. When I contact them it is always the same they are waiting on the vendor it is the vndors fault etc. Funny I paid them not the vendor and they take no responsibility.

I can assure you that the reviews on this site are real and I'm positive that any good reviews are written by the company. I only wish I would have researched these guys first.
I received a confirmation and tracking number for a bug deflector on October 10... it is now the 21st. The first time I called to check on my order was the following monday, I ordered on a friday, and the lady I spoke to said it takes a couple days to process and can take up to 7 or 10 business days for delivery... OK, that makes sense. So today I decided to casually check on it and apparently the order was never placed and that it takes 4 days to make from the time of order. Obviously, I decided to cancel and then she said it would take 10 business days to get my money back. She sounded so nonchalant about all of this so I did the next logical thing, one I should have done before hand, and checked the reviews. I must say there are an overwhelming amount of negative reviews in response to... wait for it... the exact same thing that is happening to me. So I can only logically conclude that I won't get my money back easily but I can assure you I will get my money back.
Just to put things in perspective, I've ordered a wheel, tire, $200 dollars in decals, tranny mount, "oh, $#*!" handles and some other stuff from extremeterrain.com in the same amount of time it took for me to find out they can't even send me a $#*!ing bug deflector. Pathetic!

I ordered over $300.00 worth of merchandise from this company, i went online to check the status of my order, i seen one item was back ordered until 12/31/2015, i placed my order on 10/01/2015, i called and cancel that item the following day, which was the 2nd of October, until this day i have not received my refund. They also sent the wrong item in that same order, i received a confirmation email they've received the item back, no refund on that as well, i called and spoke to some gentleman in customer service, i told him about all the bad reviews i had read on this site, he said he'as familiar with the site, he also said you believe everything you read, yes and no, yes for me, i'm going through the same thing everybody else is dealing with this company, i'm going to the state attorney office on this company, this is crime.

So on 10/21 I finally got tired of waiting for the parts I ordered. I wrote Justin an email requesting a refund and I told him that I'm going to call my credit card company and report them for fraud. Until then, they finally after all this BS did they ship the parts from Westin. Except that it didn't go to my house, it went to autotrucktoys in Paris TN, it arrived Friday 10/23. So on Monday, I have to call, just to stay on top of this, because I know it wasn't shipped Friday. I'm sure that they are nice people, Laura seems nice over the phone, but in the business world, nice gets you nowhere. You have to be efficient, diligent, and professional, and most importantly have the ability to execute a task. Now it's seems from this site that they drop balls everywhere. I'm not sure what's going on. But I will call, and I'm sure they are going to tell me that it's on the process of being shipped, and I'm sure they'll just sit there. I will also on Monday call my cc company and dispute the charges. I'm done waiting. I could of put this on my truck already, a month ago had I went to the right company. I'll keep reviewing. Nobody should have to go through this for a purchase. I hope everyone reads this.

All I ordered was a fuel door and 5 weeks later it still has not showed up. I called, but did not get an answer for about 15 minutes, then when someone finally answered I was put on hold for another 15 minutes. When the customer service associate finally picked up again she told me that my item was still on back order and would not ship for another 2 weeks! I would highly recommend to stay away from this place unless you want to pay $15 for shipping and handling and wait 2 months or more to receive your item.

I ordered my 3 piece aluminum Aries rear bumper in mid March. 4 days later I received JUST the center section, my first thought was I had pushed my luck too far and would now be snake biten like so many other reviewers. I called and a coding error was found quickly and I received all the pieces I needed quickly. Friendly customer service, lowest prices on the internet.
They may have had issues in the Past but, as far as I'm concerned this is a good company, they have re-committed to customer service and turned over a new leaf!

Ordered Westin Grill Guard, order was processed easily, I received the exact product I ordered and am overall very happy. The shipping seemed a bit extreme was around $150 but with the electronic coupon that was on the site it ended up paying for the shipping. Took about 2 weeks to receive it.

The absolute customer service i have EVER experienced. Even if they make an error, you will be stuck with shipping and restocking fees. Stay away from this company!

Words cannot begin to describe my frustration with this company. There is SO much wrong here. 1. No tracking numbers through the shipper (I. E. FedEx, UPS, etc.) only their "in house" tracking, which is terrible. 2. Your product takes FOREVER to arrive. 3. When your product does finally arrive, it will most likely have some sort of damage through shipping, be the incorrect part, or both, 4. Now that I mentioned incorrect parts... Their return service is TERRIBLE. They sent me a prepaid packing slip to send the incorrect part back to them, but they mislabeled the weight, so I had to cover the difference. Waited 10 days as specified by the shipper to be received by the company. At day 14 they emailed me with a confirmation stating they had received the product and my return order will be "processed" in 7-10 business days. Oh, no need to put a rush on a mistake you made, nah I'm sure the customer won't mind waiting. 12 business days later I call the company having not received an email with my correct part being shipped out, and they tell me "the part will ship out today" meaning, if that is in fact true, I will have had to wait for my part to arrive for a total of 7.5 weeks. Almost 2 months. And 1/2 of that time was in the return process. Needless to say, this company's team is not winning, they are completely useless in helping customers, and based off of this sites reviews, I'm not the only one who thinks so. I recommend you stay away from these guys. Save yourself the trouble.