AutoTruckToys

Started out OK then went downhill from there. Ordered fender flares on 8/15/14 and promptly received an e-mail that item would ship between 8/18-20/2014. 9/2/14 called company to inquire about parts. Nice lady answers and has to call the factory about the parts while I am on hold. She tells me the part is backordered and offers an alternative. Not know what the alternative looks like I informed her I would call back and let her know of my decision. Unable to find information online I e-mailed the manufacturer requesting the differences. I was informed by the manufacturer that the part I originally ordered, which was suppose to ship 8/18-20/2014, that the part had not gone into production, but the differences were mainly cosmetic. Called on 9/3/2014 to accept the alternative unfortunately another lady answered the phone and was unfamiliar with the issue. She said would check with the manufacturer and get back to me within 45min to 1 hr. Never received a phone call. I allowed an extra day as a courtesy for the company to respond. No call back. Called again on 9/5/2014, this time a man answers. He says the parts are on backorder, that the company just copies what is on the manufacturers web site as an excuse for not knowing, and after checking with the factory the alternative will not be shipped until the week of the 9/15/2014 then offers 3 options. 1. Wait on the original part order which hasn't gone into production. 2. Wait until the week of 9/15/2014 for the alternative to ship. 3. Cancel the order. At this point I am questioning the sincerity of this company. I inform the man to cancel the order and credit my card with the amount previously paid. I sent an e-mail to their customer service dept. recapping our conversation that I wished the order to be cancelled. Received an e-mail immediately stating that the company would get back to me shortly. As of 9/9/2014 I have not received any communications from the company. My alternative is to file a complaint with the BBB in their town and start a dispute with my credit card company. I will offer some words of wisdom for this outfit. 1. Do not charge a persons credit card prior to an item being shipped. NO LEGITIMATE BUSINESS DOES THIS. 2. Do what you say you are going to do, if you say you get back to someone within an allotted time frame DO IT, be it by phone or e-mail. 3. DO NOT SELL ITEMS THAT HAVE NOT BEEN MANUFACTURED OR RELEASED BY THE MANUFACTURER WITHOUT PUTTING A STATEMENT THAT THE ITEM FOR SALE IS A PRE-RELEASE SALE. 4. Refund money promptly, meaning as fast as you took the money, not several days later or weeks later but immediately. I would never do business with this company again, they either do not care about customer service or do not know what it means. After contemplating the issue I felt like this was a bait and switch from the start. Their word means absolutely nothing as evident on how well they stand behind it. The run around is not worth any savings you may or may not receive. Do yourself a favor and stay clear that is unless you enjoy frustration and being exploited.

Don't order from these people they make it sound like they want to help when there is problem but they just push you off call after call. I am still waiting for a refund after four months and they just ignore me. I just filed a complaint with the BBB and will look to see what I can do to file a complaint in their State. Don't believe a word they say.

Ordered painted mirror covers for my Silverado on July 28th, Today is August 15th and still no covers.
Ridiculously slow! Poor customer service who seem to have a chip on their shoulder.
Can only hope the product is satisfactory WHEN I receive it.
First and last transaction with AutoTruckToys!

Ordered a bug shield, put it on, it didn't fit. Called auto truck toys and told them it didn't fit. I couldn't close the hood, and told them I wanted to return the bug shield. They said that I had to pay to return item. Thinking that all I had to pay was $14.95, well to send it back, it cost me $35.10. I should not have to pay the extra cost because of their mistake. They said that I had to take off a rubber gasket on hood but no where in the instructions did it say this. Talked to some big shot in company and he said he could not help me out with the shipping cost. Bad company to deal with, in my opinion. Will not ever buy anything from them and will tell all my friends to stay away from them.

I am not very vehicle smart- needless to say I was needing a truck part for my husband since Fathers Day is right around the corner. I called and spoke with a very nice gentleman who was wonderful to me. He helped me pick out the perfect set of side steps. I got my tracking number this morning and I placed the order YESTERDAY! Wow! I will be using these guys again because they took the time to help me get the perfect gift even if I was clueless about pickup trucks!

At first i rated this company as a 1. But changed rated a 2 with carefull thinking. 1st- ordered the sway bars from autotrucktoys and should have just went to helwig directly for customer service issues. Never recieved ANY type of email to show that my order was filled, made, recieved, shipped, packed, NOTHING! I was told that the sway bars were getting shipped from the "cali" wharehouse. Ok, i let it go for now. And i looked up the location of the helwig home-"cali"! 2nd- i got more info from the helwig site than the original site. Finally autotoys after contacting them on the 2nd week of no contact. Then i was told they were to ship that friday. Ok, i didnt say anything cause i already knew the real story. Well after no tracking number on the trucktoys site after 2 1/2 weeks i contacted helwig and got my tracking number and shipping date. So i didnt bother trucktoys anymore. Well i recieved my sway bars from the "cali" wharehouse and they worked great. Very happy with my helwig products. Save yourself the headache and wondering if you are gonna get shafted and go to the original site for customer service. There was never ANY tracking number or type of shipping listed. Never again...

They messed up my order when I got some KC HiLites on sale, the wiring harness and relay was included in the sale advertised on their website. I got everything in the mail very quickly, though the wiring harness was subpar and not KC HiLite OEM materia, and it was missing a relay switch. They did, however, use a KC on/off switch.

Long story short, a fuse to the lights kept blowing without the relay. I emailed as well as called autotrucktoys.com and they were already working on overnighting me a new harness along with a relay switch. I didnt get an email response yet though when I had called. Time will tell, but it may have been a error on the part of the manufacturer / so I might give them the benefit of a doubt when the new relay and harness arrive at my door.

After ordering a new Aries bumper for my Jeep Wrangler, {at an outstanding price} I found this site and will admit I worried the entire weekend. I couldn't cancel due to the fact they weren't open over the weekend, and the worst part was I had ordered two by mistake, one in Aluminum and one in steel.
I spoke w/ them Monday 8AM, fixed the order and decided that based on the call I'd keep the one I wanted and keep my fingers crossed. I received the 3 boxes.on Friday 2/21/14 and couldn't be happier.
I wanted to tell my story as many{all} of the reviews here are poor at best. I found the product I wanted, at the best price on the net, was handled very well on the phone and received my order within a week! I'll be back & maybe sites like this have helped them turn over a new leaf!
Scott
Athens, WI

WOW -- talk about the need to do your research! I ordered a set of Chevy Silverado Tow Hooks from this website 12/4/2013 -- today is 1/31/2014 -- no truck hooks and no credit to my account, despite SEVERAL contacts to the company! Not one message from them re: the status of my order - no contact from them that the product would be delayed (missing Christmas no less!), no word about the fact that it supposedly takes them more than a month to "refund" when the order has been cancelled. DO NOT ORDER FROM THIS COMPANY -- EVER! If I could give this company ZERO stars, it would be well deserved.

Worst customer service experience in quite some time. I ordered a cargo bar for my pickup back in Oct 2013. My credit card was billed early Nov so I thought the product was on the way, boy was I wrong! I called the company the first time a month later after Thanksgiving holiday to inquire. I was informed that there was a back order but my product should be going out this week as more have arrived. Several weeks later I called back again as now Christmas was upon us and still no product. Again I was informed that my product was just shipped out and should be there by the first of the New Year. I called back at the end of the first full week of January 2014 only to again find out nothing has yet been shipped with the same excuse that the back order has not been filled. I asked why I had been lied to the past 2 times and berated them on their poor customer service. They were reluctant to refund my money and still wanted me to wait. The finally relented. Buyer beware!

I ordered a bug shield and window visors from them. The bug shield arrived broken, and they refused to refund my money unless UPS honored their claim. I don't think it was broke during shipping, I think it was broke when they put it in the box. But in any case it arrived broken and they have not refunded my credit card. I cancelled the window visors, but they shipped them anyway and I have to pay shipping if I want to return them. Since I can't get a refund on the bug shield I doubt I'll get a refund on the visors either.

HORRIBLE customer service!

I placed an order by telephone, with this site on 8/26/2013 for a OEM H3 Hummer chrome louver GM*******. The girl sais they did not stock this item and would order it from GM, and it would drop ship from GM 8/28/2013. A week later I called to see if the item was shipped, they said it was not but the had my e-mail and would inform me when it was shipped. Three weeks passed and I called back, they said the part was B/O from GM and they did not knoe when it would be shipped. I cancelled the order with them and ordered it from A local GM dealer, had the part two days later for $10.00 less. Auto truck toys is a joke, I would NEVER buy another item from them.