Ordered a truck bed cover from Autoplicity via their Amazon website. Received the cover damaged in shipping. Upon opening the package, I discovered the cover was obviously not new--had been repackaged after either being previously installed, or returned by a previous customer. I notified Autoplicity of the shipping damage and also the overall condition of the cover. This should have been a simple matter of Autoplicity sending me a prepaid return shipping label and a full refund. Now, almost two weeks later, I am still fighting with Autoplicity for this simple solution. They keep asking me for pictures which I've already provided. They keep stalling in an obvious effort to delay my refund. In my opinion, this is a company without integrity, selling used merchandise as new, and refusing to accept responsibility when they get caught. I've pursued through Amazon's A to Z Guarantee, and if needed, will dispute with my credit card company. Meanwhile I have a damaged used truck bed cover taking up space in my garage while Autoplicity sends me worthless messages stating they won't refund me. Never again. Buyer beware. With Autoplicity, you are dealing with individuals who have no integrity and don't care about their responsibilities in my opinion.
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Autoplicity Reviews Summary
Positive Highlights
- Fast shipping is mentioned in one review, with tires arriving quickly.
- The company offers a wide selection of auto parts online.
Negative Highlights
- The company sells damaged or previously installed items as new.
- Return process involves high restocking fees and return shipping charges.
- Customer service is unresponsive and stalls refund requests.
Most commonly discussed topics
The most helpful reviews behind these summaries
Autoplicity is absolutely the worst company I have ever delt with. Be aware you cannot cancel orders no matter have fast you notified them. Then they charge you for the return shipping and a 30% restocking fee. For my $738 order I was refunded $441. The product was never even opened.
Bought 4 tires for my wife's SUV, unfortunately I had ordered the wrong size. Tires came quickly, but realized they were the wrong size. Contacted the seller and received information to return.returned within 3 days of getting them. Packaged and returned. Get an email they're returning 250.00 of the 425.00 plus purchase. Said 150 plus is a restocking fee. Keep in mind the industry standard for tire returns is 10-15 percent of tire cost. So I was expecting to lose out 50-60 bucks. Turns out they did almost 35 percent plus 40 dollars for me shipping them back. Just a horrible company to deal with.
I recently bought an exhaust pipe. I didn't fit my car. So I returned it in the same condition as I bought it. With the labels in the same place and the cardboard still on it and they would not give me back by my whole refund. Saying it was damaged when it wasn't even used or opened.
What a joke. I ordered 5 chrome lug bolts and ordered the wrong thread count. I was told if they were returned with the invoice I would be refunded and in the envelope they shipped in. They somehow came up with $2.94 on a $14 order? And no explanation. They do have all kinds of hard to find parts just dont make a mistake. Christian Lopez
Based on my experience with this company I find them completely dishonest, untrustworthy and unreliable.
My recommendation: avoid, avoid, avoid
I ordered a book for my father who lives in a different state. I noticed when I received the confirmation right away after making the purchase that the address was incorrect. I believed it to be a system error and notified the customer service people right away. I then received a message from Veronica C. Stating (Below is the shipping address is shown part will be shipped please advise :) after I had already stated a few times it was the incorrect address and their system had made an error. Then I called because She stated the item had shipped. I was told that I needed to contact the mail carrier which I did but was not able to get them to hold any items or do anything because the address was incorrect. I contacted this company again stating it was on its way back to them after receiving a return slip and was told I would be refunded several times. However, once the book was returned to them I was returned $14.86, which was $13.70 less what I paid for the book (total $28.56). I then contacted them through email and spoke with the same guy who responds Justine O. And was told (Thank you for contacting us. The restocking fee and shipping fee was deducted as the item was refused.) I will never recommend or use this company again! They are horrible in service. The first thing you Veronica C. Should have done was canceled the order when I contacted you first however you prolonged it and shipped it. Then if it proceeded you should have contacted the postal office after getting the correct address in which I gave you. Instead, you wasted my time, money and got nothing but a few bucks in return because believe me... if you're on Yelp, Facebook, Instagram, anywhere, I will make a post about your company because this should never happen again. Not worth the time.
Ordered part on line and paid $366.21
On 4th business day after order, called customer service and was told part was on backorder and could not provide an estimated ship date.
On 5th business day, emailed and called to speak with supervisor and here is her email response...
Thank you for contacting us. We sincerely apologize for the issue experienced. After the order was processed, the warehouse informed that the cost of the part is actually $386.08. In order for the order to ship, you will need to cover the difference of $19.87.
We sincerely apologize for the issue, if you prefer to cancel the order kindly let us know.
Thank you again for contacting us. If we can be of any further assistance regarding this matter please do not hesitate to respond to this email.
Sincerely,
Jennifer V.
Customer Service Supervisor
Note the price changed after they accepted my payment from Paypal. I wish customer service could have told me the problem on 4th business day and at least i could have received the part earlier with the additional payment.
UPDATE: Autoplicity canceled the order and refunded my payment after they sent the above email and I agreed to pay the additional $20. They said the order could not be fulfilled yet the part is now on their Website for $413. The following is their email...
We tried really hard but unfortunately had to cancel your order. We could not fulfill it and have already voided your payment if you were originally charged. We are very sorry we could not fulfill the order and welcome you to reach out and have our staff find you a solution that will work. We know you were planning to install your parts and our job is to get you back on the road or enjoying your car or truck again. Just reply to this email to be connected with a sales specialist.
I found exactly what I was looking for. Product shipped very quickly. They have the best services and prices for automotive supplies. And very easy navigation of website. Will definitely order again from them.
Terrible company. Ordered (4) tires 3 weeks ago that were lost in shipment, then cancelled, then (2) finally arrived, then (2) wrong sized tires arrived, and then told the replacements are out of stock. Just a complete waste of time. I would be ashamed to have any sort of relationship with this company.
Ordered from this website and that was a big mistake. Prop arrived was not what I ordered, no hub kit included. Product description says nothing about hub kit not included the prop wasn't even the right material. When I called to sort it out I waited 15 mins on hold just so they could hang up. I called back and the lady I spoke to was extremely rude and clearly hates her job. She ends up basically telling me she doesn't care sets up a return and hung up. I would not recommend this site or any of there products.
I ordered a camber alignment shim for the FRONT of my v1500 and was sent a shim for the rear. The picture that was in the ad on amazon was correct but the part I rec. Was not it. No return info enclosed and can't get any satisfaction on their website. This company sucks!
Purchased and installed 4 new tires (Nokian Z-line) after only 300 miles right rear (!) developed huge bubble, no impact whatsoever, clearly manufacturing defect (they are made in Russia...) Autoplicity refused to replace under warranty...
I ordered 3x 1 gal jugs of oil from autoplicity.com. They sent me 3x quart bottles. I called them the next morning, and the customer service rep said he'd check with the warehouse and I'd get an email at the end of the day. At the end of the day, I got no email, so I called again. The rep said that he still hadn't heard back from the warehouse. I called at noon the next day and the same rep said he was still working on it and I would for sure hear something back before the end of that day. Of course, I received nothing. So, here I am stuck with 3 qts of oil and need an oil change. Absolutely unacceptable.
Customer service sucked! I called to try to return an item which was completely the wrong part to begin with, then the customer service was just absolutely rude! Never order from this site.
Great service, price and delivery. Very good one day costumer phone service however
They need to take a long look at their on line costomer service. IT NEEDS BIG TIME TUNE UP!
ERROL COOK
Purchased 47 bucks worth of items. After about 1 month I received 2 items worth 5 bucks. Worst, (I mean the WORST service and customer support anyone could ask for!) Stay away from these folks by all means! I had to go through PayPal to get a refund!
Purchased 3 items for over $330.00. One of the Items had to be returned. First request for an RMA, they did not respond to. Second request they required pictures... even though I told them they were new in the package... and they said they did not receive the pictures. The third request they got the pictures, but I had to write over and over requesting the RMA. The 4th week, they said I would have my refund in my account in 1-3 days. Seven business days later, I filed with PayPal and amazingly, they finally credited my account... Over 4 weeks later. BEWARE... YOU HAVE BEEN WARNED! They also do business in the name of Cycleplicity.com.
If they were on fire I wouldn't piss on em to put them out!
This is BY FAR the WORST experience I have had with a company in 25 years. They keep your money EVEN after they acknowledge the returned item and NO ONE in that organization knows what the hell they are doing.
Run... RUN FAR... RUN FAST... RUN AS FAST AS YOU CAN... to get away from these unethical non business people!
I got to this site from google I wrote Lebra mask and it took me there. They have a picture of a car (still there) with the full mask when in fact they had for sale in clearance only the hood cover. The specs said hd (instead fo hood) which to me can mean many other things, so my mistake I trusted my eyes only.
Came after 8 days original box all beat up. When I saw that it was the wrong item I contacted them.
You are the number 4 caller, 10 minutes waiting, number 3 caller another 10 minutes and so on. When I reached a person waited another 17 minutes got transfered another 18 minutes or so.
Got some help waited 5 days the girl has gone on vacations they said. Finally I got informed that I need to buy proper packaging materials, print my own label plus write the RMA number, I have to send photos of the item before shipping plus pay extra for a tracking number. Then waited another week to get my money minus $13.50 previous shipping plus another $8.75 to send it back. Seriously you want a headache? Jus go there.
I made a purchase for 2001 Astro Wheel bearings (2). This purchase was made 12/20/14. On 12/22/14 I received the statement there was an error in inventory and the parts were not in stock. The e-mail had asked me how to proceed but, a check of my bank account showed that the money was already gone. I have since canceled my order. Which took a week in of it self; officially canceled 12/29/14. I had to get my card company involved to even get a response. As of 12/31/14, have not received money back; card company has not received response/credit authorization/return. DO NOT DO BUSINESS WITH THIS COMPANY
Customer Service is terrible. I was attempting to purchase a front skid plate for my 2013 Rubicon and ran into several issues.
* Part number not valid in their system.
* 30offshipping discount was not applied during checkout. The discount started out showing in the basket, but disapeared by the time I got to the confirm button.
* Online texting/messaging/help not working
* 800 support person not polite or helpful... he clinched the no-deal, I did not buy.
Their site did not recognize the BDA-JK5123 Body Armor skid plate as a valid part for my Rubicon when every other jeep part site I visited said it was which would cause a return issue if I wanted to return the skid plate. Their return policy clearly states, return not accepted if wrong parts ordered.
Attempting to resolve: Their online "How can we help you today" messaging does not work. I tried in three different browsers: IE, Chrome, and Firefox
Called the 800 number. Person answering gave no information about himself or even a polite "how can I help you". He continued to interrupt instead of listening to the customer. Just plain rude and offered no help at all.
