Ordered a truck bed cover from Autoplicity via their Amazon website. Received the cover damaged in shipping. Upon opening the package, I discovered the cover was obviously not new--had been repackaged after either being previously installed, or returned by a previous customer. I notified Autoplicity of the shipping damage and also the overall condition of the cover. This should have been a simple matter of Autoplicity sending me a prepaid return shipping label and a full refund. Now, almost two weeks later, I am still fighting with Autoplicity for this simple solution. They keep asking me for pictures which I've already provided. They keep stalling in an obvious effort to delay my refund. In my opinion, this is a company without integrity, selling used merchandise as new, and refusing to accept responsibility when they get caught. I've pursued through Amazon's A to Z Guarantee, and if needed, will dispute with my credit card company. Meanwhile I have a damaged used truck bed cover taking up space in my garage while Autoplicity sends me worthless messages stating they won't refund me. Never again. Buyer beware. With Autoplicity, you are dealing with individuals who have no integrity and don't care about their responsibilities in my opinion.
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Autoplicity Reviews Summary
Positive Highlights
- Fast shipping is mentioned in one review, with tires arriving quickly.
- The company offers a wide selection of auto parts online.
Negative Highlights
- The company sells damaged or previously installed items as new.
- Return process involves high restocking fees and return shipping charges.
- Customer service is unresponsive and stalls refund requests.
Most commonly discussed topics
The most helpful reviews behind these summaries
Autoplicity is absolutely the worst company I have ever delt with. Be aware you cannot cancel orders no matter have fast you notified them. Then they charge you for the return shipping and a 30% restocking fee. For my $738 order I was refunded $441. The product was never even opened.
Bought 4 tires for my wife's SUV, unfortunately I had ordered the wrong size. Tires came quickly, but realized they were the wrong size. Contacted the seller and received information to return.returned within 3 days of getting them. Packaged and returned. Get an email they're returning 250.00 of the 425.00 plus purchase. Said 150 plus is a restocking fee. Keep in mind the industry standard for tire returns is 10-15 percent of tire cost. So I was expecting to lose out 50-60 bucks. Turns out they did almost 35 percent plus 40 dollars for me shipping them back. Just a horrible company to deal with.
Ordered a steering box for a 1978 bronco. Autoplicity sent me the wrong part. Customer service admitted that they made the mistake and sent me the wrong part. They're even still advertising the wrong part on Amazon. Even though was completely their fault they refuse to send the correct part, instead they just try to justify the incompetence. Filing complaints with the better business bureau. Save your time and money and find a more reputable company. I wish I had read their reviews before ordering anything from them. That's their ad in the pic. That part is wrong, goes to a different vehicle. Even after telling them it's wrong it's still there for sale
I Purchased a bull bar for my car. The Autoplicity Co. Told me it takes two days to ship the item. Then they told me it takes two months to get it. I canceled the order and I can't get my money back. They told me that order was canceled that's not true. I called PayPal and told them what's going on. PayPal opened the dispute on that company. I don't recommend to buy anything from Autoplicity.
I ordered a part on Wednesday morning paid for the over night fee of $82 I called Thursday to find out where my part was the lady on the phone said I wouldn't even get my tracking number until Friday. So Friday came got a tracking number and now my part has been lost at ups and won't be here until Monday.worst service ever will never order anything from them again.
On cyber Monday I decided to look for the Jetboil stove. Being new to Jetboil gear I did a google search to find out who's selling it at the best price with cyber Monday deals. Up comes a picture of the Jetboil stove under autoplicity. Great right? Wrong! It turns out the stove is not what they're selling. They put a picture of the Jetboil stove instead of what they are actually selling…. A small Jetboil water heating tool. Minutes after placing the order I showed a fellow RVer on where I found one in case he wanted one too as we had be talking about them. Thank goodness I did because he pointed out that they are misleading their customers. It's not the stove they are truly selling. I immediately placed a cancel my order request. The following morning I receive an email that they will be canceling my order and will email me back with an update but they failed to do so. I message them back and no reply. I also paid for expedited shipping because I thought I was buying a Jetboil stove and wanted it delivered to the Rv resort before I left. Now I don't know how to get my money back as I put the purchase under my affirm account and they told me to reach out to the supplier for a refund but they have yet to answer back to my email messages. This is not right what they are doing to their customers. Placing a false picture of a different item cannot be legal! Beware of what you are buying from this company! I will be leaving reviews everywhere I can about what they have done. Im attaching photos of the google search, plus the emails they sent me after my order.the last picture is what they are actually selling. That photo is not from their site. They are knowingly misrepresenting the item they are selling. Stop doing this to your customers!
I ordered a pair of PIAA silicone windshield wipers for my car from Autoplicity. I was shocked to find that they were cheaper than both Amazon and Walmart by $9.00, even though they charged $9.99 for shipping. I choose standard shipping and they still arrived fast. I called Autoplicity customer service to ask a question and they answered the phone promptly and the customer service agent was both friendly and knowledgeable. This was the first time I ordered from Autoplicity, but I definitely will again. Overall a great company which is rare these days.
Worst company I have ever worked with. I ordered an exhaust in mid-February (February 21 to be exact) and was told it would be delivered by April 23. May begins and I have heard nothing from the company so I called and they said it would be delivered at the end of May. No big deal, things happen. May comes and goes, and then June, and then July and so on and now it's September and they just keep pushing back the shipment date. They never contacted me to tell me what was going on. I had to call each time and was transferred through multiple people before they would tell me my exhaust was delayed another few months. I called 4 different times to cancel my order since it was past the cancellation window so I couldn't do it online and all 4 times they told me it was cancelled, but it never was. I will never order through this website or deal with these people again. Now, I'm just hoping they'll finally cancel my order after a month of trying to get my money back.
I received a damaged motor. Autoplicity took the position that since there was no visible damage to the packaging they would not replace it. Two wires were crimped (one actually broke) from being wedged against the carton but they did not feel that poor packing was their fault. I would be very careful ordering from this company given their cavalier position on returns.
Please don't buy from these guys. I bought gauges for boat put in part number whenever arrived was wrong part number so they only give you a couple of days for refund paid like 372.00 only received refund of 233.00 wasn't even my fault refunds are a joke with this company
Ordered part on July 4th, tried to cancel order 12 hrs later on July 5th. Was told that it was to late to cancel and 4 hrs later a get a shipped notice. Then on the 7th I requested a return and was told I would get instructions in 1 day and its been a week now and I have received no return instructions and have sent three emails asking for return instructions and I am receiving no response.
Made a purchase parts was always on back order waited about 8 months so I decided to cancel my order got the run around and never received my exhaust or a refund!
Sent emails and no reply back from the company
I went to their site because they offered an item at a lower price than most sites. We wanted to order because they also offered PayPal pay in 4 which would be helpful to us. I started to process the order but the site kept shutting down. Finally got to the pay part and I clicked PayPal pay and the order went through then it took me back and said shipping and handling needed to be paid separate. I thought ok, no biggie, hit the pay button and next thing I know my bank alerts go off. I'm expecting to see 130 for shipping and $90 for PayPal but instead see the full price 485 through the company and the $90 through PayPal. I'm like no. So I go to cancel the order by calling in, get told what's the email confirmation number? I didn't receive one. Ok well give it an hour then call back. I waited all day. No email. I call back the next morning. I get the order number from a customer service agent. They tell me you can't cancel over the phone you need to go to the site and cancel using your order number. This was the 17th. I get told by the person on the phone, you should have your money back by Tuesday, that would be the 21st. On the 21st, no emails no updates on a refund. Nothing. So I email back. I'm not seeing a refund status yet can I get some information? No reply on Tuesday, the 21st. Finally on the 22nd we get an email. We have started your refund process it should take 3 to 5 days. Yesterday the 26th. Day 5 still nothing. Emailed again. Got a response sorry for the inconvenience we are still working on processing the refund. Today, same, no money back, and email response was sorry feel free to email if you have further need for assistance. What I NEED is my money back. I was still going to use this company once I got the refund. But now? I will post this story on every review site I can find, also reporting them to the BBB. I have all my emails my phone log and my bank statement to back me up.
Do not order them cancel from this company as you will be lucky to ever see your money again.
I ordered a motorcycle parts which was advertised with a delivery date of about 7-10 days. They took the $342 of of my account. Then I receive an email that due to the import problems I wouldn't receive it for over 3 months because it was going to be sent directly from the manufacturer.
That was unacceptable to me so I cancelled the order on April 10.
After 16 days of not receiving the refund, I called and customer service said that I MAY get money back by the end of the week. I asked what would happen if that didn't happen and I was informed that they would "cross that bridge when we get to it".
I did receive the refund on April 29; 19 days after cancellation.
Lesson 1: don't believe the "in stock" on the ad. They will take your money and then drop the real news. Lesson 2: they are good at taking and not so good at giving back.
You have been warned.
Made a purchase... so i thought. Didnt go in. Go figure, stuff happens right? Went and made a second attempt, it turns out it set it up for next day air shipping. Went in and "cancelled" the order. Only to be emailed both orders went in. The cancellation policy doesnt apply until 48 hours beyond the request and only business hours. Mean while i received a confirmation the orders shipped on a sunday? But office is not open and cannot cancel any orders, now stuck with a $90 next day air charge and a second duplicate order as well. Their customer service says screw you their system is infoulable and freight is not refundable... two purchases back to back invoices? Doest throw up red flags? Absolutely will never use this company or recommend to anyone. Will be my new hobby cutting them down.
I ordered 2 tires from Autoplicity. Their website said the had at least 10 in stock. My order was cancelled and money was refunded for lack of stock. I had to call and try to find out the status of my order. I received no e-mail notifying me of the cancellation. It was not until I called, was I notified of the cancellation and refund, meanwhile I was waiting for my tires.
I had ordered a pair of tires with the delivery date being January 4, I have been following up daily to get updates but still see the same response that still sitting at location waiting for FedEx to pick up the tires. I very much doubt FedEx is too busy for this pick up.
Several agents on several calls and many more emails, refused to start a warranty claim with Vemo as required by most manufacturers including Vemo. I wasn't asking for a refund, a credit, or an exchange. I just wanted to start a 2-year warranty claim on a 5-week-old failed washer pump and they simply wouldn't do it. Dawn M. At Autoplicity even went as far as to write, "that warranty claim does not apply to our website." What? Really? Warranty claims don't apply to your website? I've attached the email. Unbelievable. Avoid Autoplicity unless you don't mind not being able to make a manufacturer warranty claim. Shop with PartsGeek or CarID... anybody but Autoplicity!
The customer is the worse in any type of business i ordered a part and it said when I order it that it would take 3 weeks or more. They said they tried contacting me but when the emailed me it just said they are cancelling my order and i call them and they had already cancel the order big waste of time with this company would never recommend this company not even my enemy i wish no one waste any of your time with them. I found part with J&P cycle cheaper and free 2 day shipping.
Inaccurate product pictures too. Their online chat function never gets answered either. Go to Summit, Amazon or some place that can handle their business.
Shipping is a total $#*! show, and that's that they use Fed ex. They lost 2 items had to wait a week for a refund and had to order again now I'm waiting on the next shipment which is showing no activity in a week on FedEx's website. And I paid for 2 day shipping going on a week now
I placed online order with AUTOPLICITY.Com with two day delivery by paying huge shipping cost. Guess what, they messed up my order and shipped via Ground Fedex, which estimated delivery after 7 days. It's now passed two weeks and neither FedEx nor AUTOPLICITY helping me and I end up with RUDE CUSTOMER service experience with both of them. Now AUTOPLICITY is telling me their contract with FedEx is to wait 15 more days when package tracing is requested. I asked them to ship me replacement item and they deal with FedEx, as why do I have to suffer for their mistake in first place. They will not make replacement shipment and when I said this will be my first and last order with them - but they don't care. Which now forced me to post negative reviews on them. Please stay away ordering from AUTOPLICITY either on their website, eBay or Amazon stores.
