Ordered a truck bed cover from Autoplicity via their Amazon website. Received the cover damaged in shipping. Upon opening the package, I discovered the cover was obviously not new--had been repackaged after either being previously installed, or returned by a previous customer. I notified Autoplicity of the shipping damage and also the overall condition of the cover. This should have been a simple matter of Autoplicity sending me a prepaid return shipping label and a full refund. Now, almost two weeks later, I am still fighting with Autoplicity for this simple solution. They keep asking me for pictures which I've already provided. They keep stalling in an obvious effort to delay my refund. In my opinion, this is a company without integrity, selling used merchandise as new, and refusing to accept responsibility when they get caught. I've pursued through Amazon's A to Z Guarantee, and if needed, will dispute with my credit card company. Meanwhile I have a damaged used truck bed cover taking up space in my garage while Autoplicity sends me worthless messages stating they won't refund me. Never again. Buyer beware. With Autoplicity, you are dealing with individuals who have no integrity and don't care about their responsibilities in my opinion.
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Autoplicity Reviews Summary
Positive Highlights
- Fast shipping is mentioned in one review, with tires arriving quickly.
- The company offers a wide selection of auto parts online.
Negative Highlights
- The company sells damaged or previously installed items as new.
- Return process involves high restocking fees and return shipping charges.
- Customer service is unresponsive and stalls refund requests.
Most commonly discussed topics
The most helpful reviews behind these summaries
Autoplicity is absolutely the worst company I have ever delt with. Be aware you cannot cancel orders no matter have fast you notified them. Then they charge you for the return shipping and a 30% restocking fee. For my $738 order I was refunded $441. The product was never even opened.
Bought 4 tires for my wife's SUV, unfortunately I had ordered the wrong size. Tires came quickly, but realized they were the wrong size. Contacted the seller and received information to return.returned within 3 days of getting them. Packaged and returned. Get an email they're returning 250.00 of the 425.00 plus purchase. Said 150 plus is a restocking fee. Keep in mind the industry standard for tire returns is 10-15 percent of tire cost. So I was expecting to lose out 50-60 bucks. Turns out they did almost 35 percent plus 40 dollars for me shipping them back. Just a horrible company to deal with.
I ordered a part I needed asap with $18 two day shipping. Autoplicity shipped my part with standard ground shipping and it was going to take 6 days to arrive. I called them and they confirmed it was shipped wrong. I asked if they could ship out another one expedited since I needed the part asap. They could not help me, they told me to refuse shipment and I would get a refund. Then after they get the part back and numerous phone calls they told me they do not give out full refunds. I asked for a supervisor and finally they agreed to refund my money. Terrible service and a terrible company. Not a single apology for messing up my shipment and every service person I talked to was somewhat rude. Definitely think twice before ordering from this outfit.
Ordered for one truck and was sent parts that weren't even for my truck but for older model than mine. Then when I returned I wasnt even refunded what i paid for the parts. I was charged crazy money for ordering and returning something that wasnt even for my truck. Never will do business with this company again. Will tell everyone I know not to do business with this company. Would give negative stars if I could. HORRIBLE AND A RIPOFF
It's gotten worse, I reordered and used paid for 2nd day FedEx... They screwed up again and marked it Weekday Delivery.
I told them that FedEx delivered to me on weekends and service my area weekends with 2 day deliveries.
Their shipping IS NOT at all reliable, stick with who you know not them
Very very very slow and unprofessional lie about when u receive your order plus doesn't give tracking number been waiting to receive my order going on two months now when I call i get more lies please don't order from this company
First order one item arrived broken the other part didn't come at all. Second order after being told it was in stock and would be delivered in two days or so, was later flagged and would not arrive for a month if at all. They did however refund our money. Terrible service.
Ordered 6 same oil filters, got fuel pump and invoice for 6 oil filters, called customer service was told to wait for the remaining 5 fuel pumps which I didn't order and she would look into it, called customer service again was told a return label would be sent along with the oil filters, got label which I used to return the fuel pump and received a box with 1 oil filter and a invoice for 6 filters, that's where it's stands right now after nearly 3 months
With 'fitment guarantee' listed (not defined … wish I looked first) the part I purchased does not actually fit though the site says is does. I've told them it doesn't and a week later it still says it does...?
Will not cover my expense from wasted time at mechanic (diesel no less) to attempt installation of a part that had 0 hope of fitting. I'm out $750 to date and looking at their return policy, they may ding me more... TBD.
There mistake and my cost... beware! Check everything. They are not to believed as far as I'm concerned.
"
From: "support" <*******@autoplicity.com>
Sent: Wednesday, January 27,2021 4:50:34 PM
Subject: Re: ******* Order #*******
Eric,
Attached is the bill of lading provided by team today. Kindly have a copy ready to hand over to the driver when picked up.
A full refund will be given once delivered.
Pick up will be for tomorrow.
Sincerely,
Jennifer V.
Customer Service Supervisor
"
Wish I found this first!
Autoplicity Overview
Autoplicity was first mentioned on PissedConsumer on Oct 16,2015 and since then this brand received 47 reviews.
Autoplicity ranks 158 of 431 in Auto Parts and Accessories category. The overall rating of the company is 1.2 and consumers are mostly dissatisfied.
Recent recommendations regarding this business are as follows: "Mke sure you loo up the parts", "Buyer beware", "NO NO NO".
View full Autoplicity overview "
Matches my experience. Part didn't fit and I'm stuck with $750 labor bill on a lie about fitment from there website.
Suck.
I accidentally ordered the wrong product - my bad - but now I have to pay for the original shipping cost, the new shipping cost (that's reasonable), and a $25 dollar "restocking" fee. I will not be ordering from this company again.
Autoplicity has no communication skills. Ordered part on 11/9/20 got email with order confirmation number. I sent an email 11/11/20 asking for shipping tracking information. Got no response. Called Autoplicity on 11/16/20 and asked about my order. Spoke with Jennifer who informed me that Autoplicity had refunded my credit card stating the part was out of stock. I checked before writing this review and Autoplicity still shows 10 of these parts, # 590-200, in stock. I will never do business with this company again. Stan J
They company didn't file a return on my Behalf, which they fully charged me for the product, but I never got. 9 months I have been trying to get my funds backs are no help from them.
They grab you with great prices and have inaccurate shipping times. I ordered for 2 day shipping and it came 4 days late. After paying $25 just for shipping. I called customer service and they were extremely unhelpful and didn't solve any of my problems. Very unhappy with this site and will definitely not be using them again!
Ordered two separate sets of Macs auto tie down straps. Received shipping conf. On first order. When order arrived it wasn't tie Dow's but a fire ext mounting bracket.
Called and customer service said they would send RA and they did. Also said credit my account but haven't seen anything as of yet.
Second order I have no idea what's going on.
Customer service said that my order was cancelled but nothing in writing. Customer service said they would credit account but haven't seen that either.
Stay away. Do not use them. Many other options out there. My loss your gain.
This is horrible, I purchased some Spyder Headlights for my R35 GTR and they did not function, the high beams never worked. I sent pics to autoplicity they kept stringing me on for weeks and now they are telling me they can't get Spyder to replace them therefore after over a month they are telling me to replace them and send them back. Therefore I have to buy another set of OEM and mail back the DIC code causing Spyder Headlights. The high beams do not function at all. Thank you for nothing autoplicity.
Have tried twice to buy a battery from them. They give a good price and then dont ship the item. They do give a delivery verification email that says they are not shipping the item yet. They send another email about a week later saying that the item that had -Over 10 available- was not in stock. Then if you say you will wait, they will eventually send an email saying that an added delivery of $150 for an 80lb package or two 40 lb packages actually will be necessary to complete the order.
I am sure this company is a kiting scheme or some other accounting scheme to launder money. The only good reviews are for small items like tire shine, or other polishes and brick a brack. On the important parts items they will ultimately disappoint you every time. I think its in their mission statement.
Wound up buying the same part from amazone for the same price, and wont have to pay for fraudulent Freight shipping.
Ordered a Cam kit at the begining of July. No complaints came in a timely manor and everything was there. I am rebuilding an old chevy 327. Due to some bad information I ordered a kit without noticing it was for a big block instead of small. Because of Covid I was waiting on another company to send my shortblock for this build and they were backed up about a month and a half. Well the other day I finally got my block. Got everything set up and went to start my build. It wasnt until this day that I realized what I ordered was not right for my engine. Everything is still brand new never used in packaging but because I had to wait on this block I am outside of their 30 day return window and they are not willing to work out anything with me. I will Never recommend or say anything good about this company again. What a way to treat customers durring this pandemic with 0 understanding or regard for people and other businesses situations. As much as it sucks to have wasted $1000 with these guys at least I know that any of my future builds or needs i will never have to worry about this company and their lack of care and customer service again.
Sincerely,
Upset customer who will trash this places name in every car group and internet car page I am involved in.
Ordered the Arnott C-3185 kit which was stated to be in stock (still is). After 9 days of pending order, I got it cancelled because they couldn't fulfill my order. Got my money back minus $56, due to exhange rate, which I seem to have lost.
Ordered from RockAuto which sent the kit the same day and two days later it's in my country.
That's service!
3 weeks never got part. Called and used text app talked to over 10 people no answers. Could not even cancel order had to cancel with credit card company.
I ordered a alternator it was packaged very poorly box was damaged cuz cheap box and part was not wrapped inside also causing the part to get damage. Also paid $53.00 for 2 day air and received it 7 days later tied to call the company can't get thru and messenger nothing
Absolutely DO NOT order ANYTHING from the. Or even from Amazon. Amazon has been absolutely NO help trying to get our money back. We ordered a bumper for a pickup truck and got sent a fuel tank. Now they want us to send them back before they refund my son's money.
We ordered a part of this website. We received the part quickly, however it did not resemble the picture their website had for this part number so we thought we were ordering what we saw, not what we actually received. Would not allow return or return for credit to purchase the correct item.
