AutoEQReviews 965

Your prices are very good. However, after a purchase you do not receive a email receipt as confirmation of your purchase. When I am spending hundreds of dollars I expect this. As well, phoning your business is a waste of time. There is NEVER anyone available to talk about an order or concerns. I had to use email. I found out that if you do not use the specific email contact service on the website, your emails go unanswered. This causes me worry. If you do use the email on the website ( that comes up when you ask for support) you do get a quick response. This should be explained, with a big red arrow pointing to it to stop confusion and frustration for the customer. But to be perfectly honest the experience was miserable, ending with seat covers delivered in a box that was badly damaged, having to pay customs ( I was reimbursed) and a lot of anxious waiting for e-mails that did not come, sometimes making me think your site was a fraud! I have received friendly e-mails from customer service when they did come. You did deal with the customs issue quickly.
You guys need to fix the phone system. That is absolutely unacceptable in this day and age. I tried 30, yes 30 times one day, using both options available to me on the phone menu and still...no answer. I like the products and prices but there is more to being a return customer than that. Most of the buying experience was spent in frustration. I am a disabled veteran, and unfortunately do almost all my shopping online. I expect better.