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Auction.com

1.9

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Auction.com Reviews Summary

Auction.com has a rating of 1.9 stars from 434 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Auction.com most frequently mention real estate, earnest money and customer service. Auction.com ranks 169th among Auction sites.

service
49
value
45
shipping
13
returns
18
quality
38
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California
1 review
0 helpful votes
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Tyler K is always helpful!
August 28, 2019

Tyler K is always helpful! Very cordial and professional! I get better service from him than calling in!

Date of experience: August 27, 2019
Illinois
1 review
0 helpful votes
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Tyler was awesome!
August 23, 2019

I had questions about the auction process and started a chat session with Tyler. He was super helpful! He answered all my questions graciously, quickly, and with great detail!:-) Great experience!

Date of experience: August 22, 2019
New York
2 reviews
0 helpful votes
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Awesome
August 23, 2019

It was very good, the rep didnt try to give me a short answer and get me off the chat. They were knowledgeable about the questions i was asking and pleasant.

Date of experience: August 22, 2019
Florida
1 review
0 helpful votes
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Quick Chat to answer a few questions
August 23, 2019

Was a surprisingly pleasant experience... short and sweet. My question was answered professionally and directly. Thank you

Date of experience: August 22, 2019
Washington
1 review
0 helpful votes
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Tyler K
August 22, 2019

Very personable - which is difficult to do via typing. Appreciate his assistance. He answered all of my questions thoroughly and with character. Its nice to know I'm not chatting with a computer.

Date of experience: August 21, 2019
California
1 review
0 helpful votes
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Good clarification about the process
August 21, 2019

Good clarification about the post bid process for the new bees. Response was quick too. No waiting. Keep doing the best

Date of experience: August 21, 2019
South Carolina
1 review
0 helpful votes
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A chat with agent Tyler K
August 21, 2019

Tyler was easy to chat with. He answered all my questions in a way that I understood completely. He's professional and respectful.

Date of experience: August 20, 2019
Alabama
1 review
0 helpful votes
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Tyler was great
August 15, 2019

Tyler walked me through the process and helped me to understand my questions. I showed up for the auction and was the only one present so I reached out to find out if it had been rescheduled.

Date of experience: August 14, 2019
California
1 review
0 helpful votes
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I'm new to this and it was quick and easy to get the information I needed.The property I'm looking for isn't listed yet, but I will be back! :)

Date of experience: August 13, 2019
New Jersey
1 review
0 helpful votes
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Very polite, professional!
August 15, 2019

All of the information I asked for was provided, very polite and professional. I would definitely recommend this service.

Date of experience: August 13, 2019
Washington
1 review
1 helpful vote
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Kristal had all the answers for me right away, she was very quick to respond and had everything on her fingertips.

Date of experience: August 13, 2019
Georgia
1 review
0 helpful votes
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Short, sweet, and to the point.
August 15, 2019

The agent answered my question right away, barely any wait time. She was wonderful. I have to enter 100 characters so I'm just typing some more stuff here now.

Date of experience: August 13, 2019
Maryland
1 review
0 helpful votes
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GREAT CUSTOMER SERVICE
August 15, 2019

Quick response to my question. Agent was very knowledgable about the registration process which put me at ease. Thanks for a good experience.

Date of experience: August 13, 2019
Ohio
1 review
5 helpful votes
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My auction.com site live chat person, Kristal H, was very informative and had a quick response. I was wondering since the property was listed as vacant, why would my walking around be considered trespassing.

Date of experience: August 9, 2019
New Jersey
1 review
5 helpful votes
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Horrible customer service
August 12, 2019

Terrible communication and customer service. This company makes transactions almost unbearable. Please try to get your act together.

Date of experience: August 8, 2019
District of Columbia
1 review
0 helpful votes
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Excellent Tyler K
August 7, 2019

Tyler was very helpful informative and patient with my questions. He really made me feel like he truly wanted to help me even though some questions were out of his scope.

Date of experience: August 7, 2019
Maryland
1 review
0 helpful votes
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Tyler was great!
August 7, 2019

Tyler was wonderful. He knew the process and I didn't have to wait while he looked through info for the answers, which is usually the case with online chats.

Date of experience: August 7, 2019
GB
1 review
0 helpful votes
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Very helpful
August 7, 2019

I had all my questions knowledgeably answered. Would recommend this auction site and moving forward will find property through them.

Date of experience: August 7, 2019
New York
1 review
0 helpful votes
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Helpful and responsive
August 7, 2019

It was nice being able to chat with someone and so quickly online. I asked a bunch of general questions i was curious about and Kristal helped me.

Date of experience: August 7, 2019
Alabama
1 review
0 helpful votes
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First timer
August 5, 2019

Kristal was very helpful. We have several more questions so we will call the 800 number.

Okay, so I have to type at least 100 words but I really don't have anything additional to say, however, I can certainly fill this up with extra verbiage.

Date of experience: August 5, 2019

From the business

Auction.com, the nation’s leading online marketplace focused exclusively on the sale of residential bank-owned and foreclosure properties via online auctions and in-person auction events. Auction.com goes beyond the bid to offer buyers a superior technology platform for convenient online and onsite access, an extensive inventory of over 30,000 properties, and supportive services and expertise dedicated to buyer success.

Auction.com is headquartered in Irvine, CA with offices in key markets nationwide. Investors include THL (Thomas H. Lee Partners), CapitalG (formerly Google Capital) and Stone Point Capital.

To learn about Auction.com, LLC, please visit www.auction.com/lp/about-us/

LICENSING INFORMATION:
Licensing Link: https://www.auction.com/lp/legal/licensing-disclosures

Texas Real Estate Commission
Information About Brokerage Services: http://mlhdocs.com/legal/agencydisclosures/ADC/Texas.pdf

Consumer Protection Notice: http://mlhdocs.com/legal/TexasCPN.pdf


auction.com
Founded in 1990
Irvine, CA, United States