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Auction.com Reviews Summary
Auction.com has a rating of 1.9 stars from 434 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Auction.com most frequently mention real estate, earnest money and customer service. Auction.com ranks 169th among Auction sites.
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First time bid winner, the following day did what was asked of me, when I had a question or concern I was helped promptly through Auction.com Chat. So far so good
Tyler K was an excellent support agent and I greatly appreciated all his effort and information I needed.
Worse real estate transaction ever, it took over 40 days from contract expiration date to close a CASH deal, seemed all they wanted to discuss cancellation fees more then finish the deal specially when we provided everything they wanted. Also made us pay for their title company who did NOTHING even though we had our own. BUYERS BEWARE No sense of urgency, never call only emails. Have done several real estate deals in nyc, nj and pa, will never buy through them again
Tyler was excellent in answering my questions. Very helpful and knowledgeable. This site is very user friendly.
Very patient and helpful. Thank you so much. Perfect. It was nice to get all my questions answered by someone very knowledgeable and courteous. Thank you so much for helping me learn about how to bid on Auction.com
Tyler K. Was very friendly answering my questions fully and professionally. My first time using the chat help and I was totally satisfied with the service. Well done. Thanks.
The agent helped me discern what type of foreclosure the property being auctioned off was. He was very quick to respond to my inquiries.
Used online chat to obtain an answer to a question. I received a prompt, courteous, response. Thank you!
I was please with the answers I received. I will be looking into placing bids on property with auction.com in the future.
Excellent, knowledgable and patience in response. I definitely would recommend having your questions answered in pursuit of posted opportunities.
1st they don't return the $2500 deposit even a "few" days after the end of the auction. Secondly i was bidding on a property that supposedly ended with 30 seconds remaining and they extended the auction a whole 24 hours. What a joke. Never again. Don't waste your time. On top of this when i hit the chat button 5 days after the auction ended to inquire about the hold on my credit card being lifted the representative made up his own policy and told me it would be a whole 7 days before the hold was released. The website clearly stated a few days after the end of the auction.
I had several questions and Restee C was able to answer them clearly and succinctly. I am new to the Auction.com platform so I appreciated Restee's patience.
Had some questions about the auction process, and Brenda was very helpful in answering my questions. I appreciate her knowledgeable responses.
GREAT! BRENDA DID A GREAT JOB! SHE NEEDS A RAISE! GREAT CUSTOMER SERVICE! THANK YOU BRENDA!
GREAT! BRENDA DID A GREAT JOB! SHE NEEDS A RAISE! GREAT CUSTOMER SERVICE! THANK YOU BRENDA!
GREAT! BRENDA DID A GREAT JOB! SHE NEEDS A RAISE! GREAT CUSTOMER SERVICE! THANK YOU BRENDA!
Service was great helpful and prompt very good job, Tyler was great and answered all my questions to the best of his ability.
Quick and informative answers to my questions.
Easy access to agent online!
I would recommend this help...
I was pleased with how quickly someone responded to my question. I have had to wait several minutes when trying to chat with other businesses online. The quick response was a pleasant surprise.
I spoke to tyler who was very efficient. He answered all of my questions quickly and gave details not just general answers. Wonderful service!
From the business
Auction.com, the nation’s leading online marketplace focused exclusively on the sale of residential bank-owned and foreclosure properties via online auctions and in-person auction events. Auction.com goes beyond the bid to offer buyers a superior technology platform for convenient online and onsite access, an extensive inventory of over 30,000 properties, and supportive services and expertise dedicated to buyer success.
Auction.com is headquartered in Irvine, CA with offices in key markets nationwide. Investors include THL (Thomas H. Lee Partners), CapitalG (formerly Google Capital) and Stone Point Capital.
To learn about Auction.com, LLC, please visit www.auction.com/lp/about-us/
LICENSING INFORMATION:
Licensing Link: https://www.auction.com/lp/legal/licensing-disclosures
Texas Real Estate Commission
Information About Brokerage Services: http://mlhdocs.com/legal/agencydisclosures/ADC/Texas.pdf
Consumer Protection Notice: http://mlhdocs.com/legal/TexasCPN.pdf
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members