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Auction.com Reviews Summary
Auction.com has a rating of 1.9 stars from 434 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Auction.com most frequently mention real estate, earnest money and customer service. Auction.com ranks 169th among Auction sites.
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I asked them but they didn't explain to me. My first time bidding. If I know or understand how to bid and how can I win, I don't have to ask them.
Was on with support via chat and they solved issue right away. Excellent support.
Took the time to answer my questions and make me feel comfortable in knowing that I fully understood everything that I needed to know to go forward with auctioning process
I am glad to get all my questions answered. The service was excellent and allowed me to know the auction in details.
I asked several questions and the agent on chat was very patient to answer all of them with details and quickly. Thank you very much.
Give that man a raise! Unless Tyler is a woman. If that's the case, give that woman a raise that's equal or above what her male counterparts currently receive!
Live chat was very helpful resolving a minor issue with post winning questions.
They show a high resale price and a low opening price for values on Zillow to get you to go to the auction and it doesn't even open at that price
This site waste a lot of time just to get people to go and then they use that is their marketing tool of how many auctions and people they get to go to their options false and miss leading
Hi, Dave. The estimated resale value is the property’s estimated resale value, if optimal market conditions were met and upgrades were installed. It is only a guideline; you would need to conduct your own due diligence. The terms of the auction, including the opening bid, are set by the seller, in order to encourage bidding to meet the reserve. We do appreciate your feedback and would be happy to discuss this with you further. Please give us a call at 800-793-6107 Mon – Fri 7am to 7pm CST. Or email us with your contact information at [email protected].
Great experience. The agent helped me and provided a customer service number for me to call.
Great experience much better than calling and being transfered from option 1 to option3 back to option 1 on the automatic phone system
Agent was responsive and very helpful! She provided all of the details I needed. I highly recommend using the Chat Service.
Great help, they answered my questions and showed me where to get the information I was needing.
I would recommend them to others.
I was helped by tyler, he answered all my questions, he was very patient. Thank you, great experience.
Tyler K. Answered my question and I am good to go. My $110,000 proxy stands, and future increments will be $25,000.
Customer Service Agent Kristal was fantastic and answered my questions clearly and concisely. It is nice to know that I can receive a quick response to my questions.
I got quit and reliable answer to several question. It was a pleasure to speak with these guys. Thanks
I'm new to the site and have had a million questions. So far, live chat has been amazing every time. Giving clear understandable answers.
Tyler was very courteous and suggested some info from the Help Center may be available. I will probably need to give up on the property/asset that I've saved because I can't wait much longer for it to clear for auction. I've purchased 2 others from auction.com, but they were online auctions and this is a foreclosure in person that just doesn't seem to be going anywhere with all the delays.
Tyler K answered my question about paying for the winning bid. The property title provided are easier to read for some more than others. I'm hoping that the estimated debt is the everything but will check with the city.
From the business
Auction.com, the nation’s leading online marketplace focused exclusively on the sale of residential bank-owned and foreclosure properties via online auctions and in-person auction events. Auction.com goes beyond the bid to offer buyers a superior technology platform for convenient online and onsite access, an extensive inventory of over 30,000 properties, and supportive services and expertise dedicated to buyer success.
Auction.com is headquartered in Irvine, CA with offices in key markets nationwide. Investors include THL (Thomas H. Lee Partners), CapitalG (formerly Google Capital) and Stone Point Capital.
To learn about Auction.com, LLC, please visit www.auction.com/lp/about-us/
LICENSING INFORMATION:
Licensing Link: https://www.auction.com/lp/legal/licensing-disclosures
Texas Real Estate Commission
Information About Brokerage Services: http://mlhdocs.com/legal/agencydisclosures/ADC/Texas.pdf
Consumer Protection Notice: http://mlhdocs.com/legal/TexasCPN.pdf
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Tra, thank you for your review. We would be more than happy to assist you with your first time bidding on our site. Please call Customer Care at (800) 793-6107, and we would love to walk you through the process. Or you can visit our Help Center, which has tutorials, instructions, and a glossary.