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Auction.com

1.9

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Auction.com Reviews Summary

Auction.com has a rating of 1.9 stars from 434 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Auction.com most frequently mention real estate, earnest money and customer service. Auction.com ranks 169th among Auction sites.

service
49
value
45
shipping
13
returns
18
quality
38
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Germany
1 review
19 helpful votes
Follow Elena P.
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I have registered to bid for a property on Auction.com Feb 29-March 2 and have an email from them with registration. I have checked Feb 27 every 30mins, if the auction still on. And it was. Last time I've checked was at 11pm at night. And I did a screenshot with it.
1st thing in the morning I see, that Auction ended on Feb 27, when the Start Date Feb 29 and now has a Pending Status! And property was never auction on Feb 27 since I was checking and have the screenshot to prove that!
I called Auction.com and Reps were lying to me that Auction did happened and somebody won it! But I have prove that this is a lie! I have contacted a lawyer specializing in auctions and he said, they have seen that happened before with Auction.com and advised to report to Real Estate Commission and they will start investigation since Auction.com performs as an agent on these deals.
I called multiple times to Auction.com just to hear lies that Auction did happened and they can't accept any offers and there's nothing they can do. Even though Auction was still showing Start Date as next day!
I'm going to report to Real Estate Commission and start the investigation since it is so obvious and I have all the proof.
Plus I never saw the email that auction has ended on Feb 27 and $2500 not realized, since Auction suppose to end tomorrow...

Date of experience: March 1, 2020
Ohio
1 review
23 helpful votes
Follow Christina S.
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So I had a bid on a house and one day before the bidding ends they postponed the auction... Who does that? NO one even informed me. I went to the website to see if anyone had bid and it said that it was postponed. I was already not happy because it stated the opening bid was 56,000 but when I went to bid I had to bid 61,000. VERY misleading. One last thing, start the bid at what the house has to go for... SERIOUSLY, who has time to mess around.

Date of experience: February 25, 2020
diane n. — Auction.com Rep
over a year old

Thank you for your feedback on the experience you had with Auction.com. There are several factors that may cause a foreclosure auction to be postponed. We understand that this can be frustrating for interested bidders. Auction.com updates the website immediately when new or additional information is received from the seller.

To assist buyers in obtaining the most up to date information, we provide a Save feature on the property details page. If you save the asset to your profile you will be notified when any changes are made or additional details are provided by the seller. If you would like a walk-though of this feature or would like to share anything further about your experience, we would like to hear from you. Please contact us directly Monday through Friday 5:00 AM to 5:00 PM PST at (800) 793-6107.

New York
1 review
15 helpful votes
Follow JULIA B.
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I won a property on 2/6/2020 after a call from auction.com saying the buyer would accept the minimum bid of 52,250. I completed due diligence including deposit through service link. One week later I get an email from Zachary Melvin at Auction.com saying the house was going to HUD and I would get my deposit back. After 2 weeks and multiple attempts to contact Zachary and Service Link, I still have no deposit returned. BUT... They relisted the property on auction.com. CRAZY, HORRIBLE. I have purchased homes on HUBZU, HUD, and REO but NEVER experienced such craziness! RUN AWAY FROM THIS COMPANY no matter how tempting the property may seem. Go into the tax rolls, get the banks/owners name and contact them directly if you really like a property but DO NOT USE AUCTION.COM.

Date of experience: February 21, 2020
diane n. — Auction.com Rep
over a year old

We’re sorry to hear you didn’t have a great experience. We’d like to speak to you about improving our performance in the future. Please call our Customer Care team at 800-793-6107 Mon–Fri 7am-7pm CST, and let the rep know you’re responding to a feedback request from a supervisor. Or email us with your contact info at [email protected].

South Carolina
1 review
30 helpful votes
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Scam Scam Scam
February 21, 2020

There were 29 properties for sale yesterday and barely any left this morning when we went to the auction. Ok right, stuff changes.

The Auction was supposed to have started at 9:00 am. As of right now at noon all have been pulled or cancelled except one that still has not been auctioned off!

I was fine with this until I found out two of the houses were actually sold days before the auction! Give me a break, of 29 properties none ended up being "cleared". What an extreme waste of time and what an extremely either unprofessional or unorganized company.

We will not be using auction.com again.

Date of experience: February 21, 2020
diane n. — Auction.com Rep
over a year old

A foreclosure sale can be cancelled for several reasons. Some of the more common ones include:
When a homeowner and lender reach an agreement so the homeowner can keep the property.
When a homeowner files for bankruptcy protection, this results in an automatic stay being placed on the property. The bankruptcy doesn’t stop the foreclosure but delays it until the homeowner resolves the debt or the lender gets approval from the bankruptcy court to proceed with the sale.
The beneficiary (lender) can decide to cancel the sale for any reason. The lender may not be ready to sell the property; may sell it elsewhere or may get paid off by the homeowner.
Unfortunately, Auction.com is not privy to the reasons behind a cancellation.

Colorado
1 review
1 helpful vote
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Chat with Tyler K
February 17, 2020

Chatted get more information as to the Auction.com process now that I have won a bid

Date of experience: February 14, 2020
Tennessee
1 review
0 helpful votes
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I spoke with Tyler and he was amazin.
February 15, 2020

I had multiple questions and Tyler answer them all perfectly. Really helpful. And this is my first time going to an auction so I wanted to learn a lot and was confused but Tyler helped me all out.

Date of experience: February 12, 2020
New York
2 reviews
0 helpful votes
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Quick Questions
February 14, 2020

I had very good experience with Tyler. He was very responsive to my questions.

Date of experience: February 11, 2020
Texas
1 review
0 helpful votes
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Expedient and clear help
February 13, 2020

The support staff did an excellent job at answering my questions

Date of experience: February 10, 2020
Texas
1 review
16 helpful votes
Follow chris K.
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This company is absolutely horrible and unethical. I won a house at auction, and i went to pay. They sent me over a ridiculous contract that stated, specifically, that I agreed and acknowledged that they had been given me 7 days to inspect the property, including the inside, and that I had access to the property and had completed a thorough interior and exterior inspeciton.

Of course, I did NOT have access to the inside, and Auction.com refused to provide me with access! They refused to strike that part of the contract. They DEMANDED that I sign a statement saying they had provided me with access, while simultaneously in the same email, denying me access! Totally unethical!

Date of experience: February 7, 2020
diane n. — Auction.com Rep
over a year old

Thank you for your review. Sorry to hear you did not have a great experience with Auction.Com. We would love a chance to speak with you further regarding this. Please give us a call between 7:00 AM and 7:00 PM CST Monday – Friday at 1800-793-6107, or you can email your contact information to [email protected] with a request for a manager to call you.

New Mexico
1 review
0 helpful votes
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Great Professional Experience
February 8, 2020

Tyler was Great! He provided quick, easy, professional answers to my questions. This is my first time to 'possibly' win a bid with your company, for that matter, any company; and Tyler was a perfect introduction to the process. He set the bar high for all others to reach.

Date of experience: February 5, 2020
Michigan
1 review
45 helpful votes
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What a nightmare! I was the winner on property that I took time to check out. The seller agent sign my bid They told me closing would be with in two to three weeks. I have made many many calls and two months later I get a email that seller canceled. Auction. Com should not list property's that they know should not for sale. They tide up 100.000 of my money for over two months just to say we are sorry. STAY AWAY!

Date of experience: February 4, 2020
diane n. — Auction.com Rep
over a year old

Thank you for your review. We are sorry to hear you did not have a great experience with Auction.Com. We would love a chance to discuss your experience by calling Customer Care 800-793-6107 or by emailing your contact information to [email protected]. Please be aware Auction.Com is a third-party platform for bank-owned properties; we do not own the properties but merely facilitate the sales at the seller’s request. As Auction.Com does not own the properties, we cannot influence the seller's decisions on how they conduct their sales. All of our information regarding the status of the property comes from the sellers.

Pennsylvania
1 review
0 helpful votes
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Chat was good
February 7, 2020

All my questions were answered quickly and Tyler K was very helpful

Date of experience: February 4, 2020
Georgia
2 reviews
0 helpful votes
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Post auction questions
February 3, 2020

I had a question about earnest money and showing proof of fund. It was quick and easy conversation.

Date of experience: January 31, 2020
Georgia
1 review
0 helpful votes
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Answered my questions!
February 3, 2020

They were responsive and answered all my questions.

Date of experience: January 31, 2020
South Carolina
1 review
0 helpful votes
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Question
January 24, 2020

Answered my questions quickly and was thorough. Not a long wait time. Will use again.

Date of experience: January 21, 2020
California
1 review
0 helpful votes
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Buyer
January 20, 2020

Good phone and live chat support. Increased my confidence in auction.com process. Thank you!

Date of experience: January 16, 2020
Florida
1 review
0 helpful votes
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Very helpful
January 17, 2020

I had a few general questions which, were answered very professionally.

Date of experience: January 14, 2020
New York
1 review
0 helpful votes
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Best costumer Service ever.
January 12, 2020

The greatest Costumer Service ever I have noticed. I asked too many questions regarding Auctions and biding process and the representative answered my questions very friendly. I feel so good and I trust these people. Thank you so much.

Date of experience: January 9, 2020
Arkansas
1 review
0 helpful votes
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Tyler K
January 12, 2020

Excellent response time and information to my questions

Date of experience: January 9, 2020
New York
1 review
0 helpful votes
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Agent Tyler
January 10, 2020

Agent Tyler responded in timely fashion and provided useful information..

Date of experience: January 6, 2020

From the business

Auction.com, the nation’s leading online marketplace focused exclusively on the sale of residential bank-owned and foreclosure properties via online auctions and in-person auction events. Auction.com goes beyond the bid to offer buyers a superior technology platform for convenient online and onsite access, an extensive inventory of over 30,000 properties, and supportive services and expertise dedicated to buyer success.

Auction.com is headquartered in Irvine, CA with offices in key markets nationwide. Investors include THL (Thomas H. Lee Partners), CapitalG (formerly Google Capital) and Stone Point Capital.

To learn about Auction.com, LLC, please visit www.auction.com/lp/about-us/

LICENSING INFORMATION:
Licensing Link: https://www.auction.com/lp/legal/licensing-disclosures

Texas Real Estate Commission
Information About Brokerage Services: http://mlhdocs.com/legal/agencydisclosures/ADC/Texas.pdf

Consumer Protection Notice: http://mlhdocs.com/legal/TexasCPN.pdf


auction.com
Founded in 1990
Irvine, CA, United States