AT&TReviews 2,450

We bought brand new phones in January and we lost one along the way due to a bicycle accident and then the other one was stolen and one more we just lost like we don't even know where it went about every single time we go back to AT&T and they're like oh yeah I will take you for a ride oh what would you like me like this is AT&T to the best vivid description I can make is that they will nail you on a contract and when you need actual help in this life in this world right now right hereThey will not help you actually turn it on you that's when they turn it and they're charging us we are it's me and my fiancé my fiancé and I sorry and we have two phones and they been charging us for five phones with service and charging us for service on those three phones after they failed to tell us that we could buy insurance and our monthly bill for insurance is $350 a month and when we call AT&T 611 right now they hang up on us Can somebody please help my phone number *******699

My kids couldn't complete their school work because ATT cant get their internet straight. The person down the road has an ATT van outside his house and I have yet to see it move. By far the worst internet service I have ever had, maybe y'all should stick to selling phones. I've had this internet for goin on five years and haven't been satisfied yet. Idiots... Contact me because I think your customers need a couple free months or refunds. I'm ready to cancel my service. Thanks.

I would not recommend AT&T to my worst enemy. The lack of service and incompetency cost my company thousands of dollars when we were trying to establish our office in Houston. I am "stuck" using this poor service at my home too due to no other options. Two tin cans and a string is a better option. I have spent countless number of hours/days trying to get service installed and fighting billing errors. I wish I was being sarcastic regarding the amount of time and loss of productivity this company has caused me, but I'm not.

I switched from Spectrum to AT&T ONLY b/c I wanted an Apple watch and Spectrum isn't set up to support smart watches yet. BIG MISTAKE. For the 2 months I was with AT&T I had more dropped and garbled calls than I EVER had since using cellular service. I't was like being back in the 90's and living in the country with no cell towers. So I called AT&T and they wanted to check my cell phone for issues. REALLY? I'm not tech savvy but I know that when you don't get coverage that you had before AND you have turned your phone off and rebooted there really shouldn't be a problem. AT&T boasts that they have the BEST coverage but they don't. I wish I had read some of the reviews online. So far I've not seen the first review that is positive. Not surprised though.

I was promised an install date of 8/29. AT&T's order processing team held up our order because they forgot to ask about moving our mobile service with our internet - which is clearly bundled and obviously would be moved along with internet service. We set this appointment up on Monday, 8/24. Today, 8/28, we received an email stating they would have to move our install date because of this error. I asked to be connected to a manager who then argued with us, yelled at us, and interrupted constantly. Cynthia, supervisor in Order Processing, argued that they had emailed us an hour after the initial conversation, however, we have no such email or record thereof. Better yet, no representative is able to resolve this issue. We set up an appointment for the 29th because we both work and cannot take off Monday to be available for a four-hour install window. Now they are telling us the 31st is the soonest available date, but both my wife and I require internet in the evening, or we will literally lose money. I'm ready to post a review on every possible site warning people of this complete lack of customer service. All we want is the install date we were promised. I cannot understand how we have to pay for an error AT&T's team made and why they waited until the day before the initial agreed upon install date to tell us there was an issue with the order. I have never experienced this lack of customer service with any provider or company in my life. DO NOT USE ATT if you can help it. Of course, being nearly a monopoly, much of us do not have a choice..

Our internet dips within the kilobit range when we were promised 50 mbps, if not more. Ping is so high that its on the seconds range, and speeds are never consistent. We pay $50 a month, but sometimes they throw in extra side fees for no reason! Forget customer service. What a shame.

My name is Luz Mendoza I was with AT&T for 3 years it so happends I had to move to a new house. They would not allow me to transfer the service to my new house. I had to cancel the service and set up a new apt. I set up the apt for 8-13-20 window from 8am-6pm. Tech did not ring my door bell waited for him all day. I called AT&T they stated tech left a note on their system that he could not do the job because my vehicle was on his way. He could of nock or ring the door bell and asked me to move my vehicle. I have to work from home 8-14-20 this is the reason I set up my apt. I spoke to 5 diffrent managers for the inconvenience they said they could not send a tech today 8-14-20 to set up the internet. Well now because of AT&T not setting up the internet I got fire I'm jobless. They now that we are in a Pandemic they do not care and they have poor customer service. As well their agents working from home they have poor customer service they should listen to their recordings they have poor attitude they should be thankfull they have a job other people they wished they had a job in this pandemic. I give them Zero Stars.

We got snaked into a 2 year contract. They wouldn't let us out of it. So we set our calendar for exactly 2 years later. In the meantime we purchased a home. When we moved they came out to set up service and brought us new dvrs NEVER DID THEY TELL US THEY WERE INADVERTENTLY SIGNING US UP FOR ANOTHER 2 YEAR CONTRACT. We called to get out of it, and we had to pay $240 to get out of the stupid contract we never agreed to. I despise this company DO NOT USE THEM.

We have been customers of AT&T since June 1997. We have NEVER been late or missed a payment. Recently I found out they were charging me for a phone that was to be disconnected on March 2017. Because I have direct withdrawal for my monthly payments this was an oversight on my part. I have been getting nothing but the run around by employee and their refusal to put a supervisor on the phone. They claim to be working from home but yet they tell me what their supervisor is telling them to tell us. After many calls they put on a twenty three (23) year old child Alexis that was nasty and very unprofessional! They claim I told them to "freeze" the phone instead of "disconnecting " the phone. Their employee documented wrong information on my account so I'm the one being punished. They claim every conversation is recorded. I have requested that they pull the recording of me using the term "freeze" and they refuse to do so. Absolutely shameful that a billion dollar company is so ruthless and ripping off the faithful and loyal customer such as myself. Absolutely pitiful business practice!

Just attempted to switch our internet service to AT&T, since they now offer fiber in our area and were offering 1-year free HBO Max and $100 VISA card. Chatted online with a rep about switching and specifically asked if there were any cancellation fees/contract. She directly said no fees/contract to join. I again stated that we wanted to make sure we could cancel without any fees if we weren't happy with their service, and she again said there were no fees and pressured me to sign up. I did sign up and received the contract the following day. The contract states they DO charge an ETF (Early Termination Fee) of $180. I could not believe she would deliberately lie about this to get my business. I immediately called AT&T and told them to cancel the order, and also asked for the name of the agent and a copy of the transcript of our conversation. I was told they didn't know the agent's name and I couldn't get a copy. All of this tells me that AT&T does not stand behind their business practices, which are shady at best. So disappointed that a company would deceive customers to get their business. They have so many bad reviews online and based on my experience, they seem to be well-deserved.

I have had time to reflect further on the details regarding that fateful day last April when I tried to buy a cell phone from ATT in West Seneca NY.

I entered the story telling the ATT staff that I desperately needed a replacement phone because my own phone was dying. The store manager almost didn't want to sell me a phone in the first place. Now that I think of it, I believe he knew I was different because I always wear my Star Trek baseball cap.

ATT has shown how completely unprofessional they are. ATT wants my respect? Respect has to be EARNED! Let me remind EVERYONE how all of this started. The ATT West West Seneca manager REFUSED to send me the receipt for the phone! He very rudley HUNG UP THE PHONE CALL ON ME!

This whole message board is full of people that hate ATT's customer service.If my post isn't going to be read by ATT then why does anyone bother to post in here at all?

You want to know my bullet points? The ATT manager was completely unprofessional. It was like pulling teeth trying to get him to sell me a phone because he didn't believe I was an ATT customer. When he finally did sell me one he failed to include a sales receipt. When I later called him to request one he was belligerent and abruptly hung up the phone on me. I don't know how you were raised but I was raised that respect has to be earned. I will not be paying to be anyone's punching bag. Since I have a complaint filed against this company with the FCC a representitive of the office of the ATT president called me twice. She was extremely condescending and both phone calls were a total waste of my time. Being a mental health consumer means that I cannot tolerate excessive stress. ATT doesn't seem to care about any of that because they continue to trigger me.

The issues started with the phone having a bad camera focus. They wanted me to try it a while. Then when out of the 14 day return period told me I was out of luck. Then the phone would not audio notify for text messages I attempeted to get help from ATT they past me to samsung then samsung passed me to a third party repair service. The repair service said they could not repair so they told me to go back to samsung. I ended up back at ATT as I bought the phone from them, after several calls and hand offs I told them i wanted to change phones or I would change service providers. They told me to cancel my subscription and go elsewhere. So I will be going elsewhere soon. They are the worst. Do not expect resolution unless it is an easy reset. They have a bad rating for a reason. There is more to this story but too long to tell it all. I liked T-Mobile when I had them in the past. I guess I'm going back.

Went in to add a phone line planning to use my own equipment sales rep told us about a newer model that was free. I also kept stating that I could only afford 30 to 35 dollars a mon. On the added line I was aware of the onetime activation fee, he told us that we had to have insurance for $15 for 3 months & then we could cancel it. We get the bill & for that one line came to an additional $121.00 Of course now I'm mad at the fact that JASON lied a few times. When I went in to speak with someone at the store right away insurance was removed that was lie #1. We were told we should come back & speak with the manager, and her work schedule was the same as mine. So, I had to take off early to make it there before she left. Lie#2 the phone was NOT free. I was given the phone # to their loyalty customer service mind u the person adding a line to her service for me is a 15yr customer never late paying her bill. As of now were waiting on a call back. No wonder JASON was wanting us to do the review before we left the store. Did he know what the outcome would be?

I was given a all together 14 day wait for installation. Which in my opinion is outrageous! My initial install was set for 6 days after signing up. The technician came out and spent 7 hrs working outside. A second tech came in my home and told me that when the tech was done outside, I would be given a WiFi box. That did not happen! With no communication the tech just left. I was flabbergasted! I then received a text message telling me I needed to reschedule a install. I was right back at square one! I called to reschedule, and I was told it would be another 7 days before another tech could come back out. This should of been treated as a incomplete install and it should of been. First come first serve. They should of been back at my house the next day completing the install! This is Very bad business and I am very displeased! To top it off, when I spoke with customer service, I was treated as if I didn't matter. It was pretty much a eat crow situation. You guys are the ones that came to my door convincing me to switch from my former provider. "Better service" liars! Stay away from peoples door steps. Save the lies, maybe covert sales into techs to complete jobs! What a crappy way to treat a new customer!