AT&TReviews 2,450

The techs literally showed up 15 minutes early at one location I work at and 45 minutes early at the other location I work at and canceled the tickets claiming no one was there. Well yeah no one was there because you came during closing hours! Then they hang up on you when you're on the phone and try to act like it's your fault when the tech person came outside of the ticket hours hat were scheduled! I wouldn't even give them one star! Except that I have to in order to post this review!

I sold my house on Oct. 30. I canceled my service on Oct. 29, however they will not cancel until Nov 20. They said because of billing. However the new owners work from home and would like to have ATT. They told me they can not have it until Nov. 20. This is crazy. I talked to 5 people and all told me the same thing. I would never use ATT again. They said they do not prorate I said ok I will pay just let the new owners hook up with you. They said cant do it. SO BEWARE

Unfortunately, AT&T decided to increase their profits during a time when people rely on communication more than ever. COVID-19 has hit us hard both economically as well as socially.
My bill this month went up almost $40.00 do to AT&T raising their prices, and removing their discounts and promos. They offer no additional data or perks for the extra charges.
This company has taken advantage of their customers at a time when we need them most.
After being a customer for over 60 years, I said farewell to AT&T. This was no time to increase your profits at the expense of loyal consumers.

DirecTV was a good service until they merged with the AT&T company. Ugh. Now DirecTV has gone downhill, as you'd imagine. They sold out, basically, to the corporate greed of AT&T.

I called them today to fix my DirecTV account, which they'd shut down due to no payment. One check my dad sent them a few months ago never arrived, and he wrote another check and mailed it five days ago. The customer service was terrible. They said it can take TWO WEEKS from date of mailing a check for it to post as a credit to your account. TWO WEEKS. They said they wait for the check to clear. I wound up frustrated, and I canceled our service. Now, as I type this, my dad's up here in my room watching the presidential debate on my TV, which gets antennae service. Tomorrow, we're getting a setup delivery from the cable company. AT&T is a truly evil company. Today's incident wasn't isolated. Their customer service is a joke. For one thing, they kept transferring my call to a different department. For another thing, they NEVER offered to get a credit card payment from me of the minimum needed to restore service. They never suggested it. They were too focused on telling me that I have to suffer because they haven't received my dad's check yet. Fortunately, cancelling was easy. Hopefully my dad will stop payment on what he owes this awful company. He's 75 freakin' years old. He shouldn't have to deal with this sort of garbage, and quite frankly, neither should I. Old people like to pay by check--geez, AT&T, sue us. Notice in the screenshot where the first person I interacted with said, "Thank you for your understanding and I hope you will not take it against me." I knew that was the beginning of the end.

I have only had ATT internet for one month and it has already went down. I work from home, my service stop working on a Wednesday night I called Thursday Morning they set up an appointment for Friday 2-4 they never showed up. I kept calling for a status they said it was assigned to Joshua and he's not answering so he must be on his way. He never showed up Then they wanted to reschedule me Monday 2-4 so they now want me to Lose 3 days of pay. I asked for a manager they said they manager Chuck would call me back never got a call. Now I have called back and on this call for almost an hour trying to get a resolution. THIS HAS GOT TO BE THE WORST COMPANY EVER!

Two weeks a go I bought a long charging cable for my iPhone from the ATT store at 1800 N federal hwy pompano beach, fl
Along with $50 of other stuff. I have purchased 2 phones from this store over the past few years.

The charging cable fell apart after 2.5 weeks. Both schmucks in the store told me they didn't cover damaged cables. They never even looked at the cable! They blamed me for damaging it. It has an open circuit and doesn't charge. Both Josh and his manager were rude and told me they are willing to loose a long term Customer over a $10 cable

File this in the "CAN'T FIX STUPID CATEGORY!"
The lack of service and rudeness is mind blowing

Bad experience from start to finish. Service charges are uncompetitive compared to other carriers, bogus access charges, international data service is a total rip off (look at google Fi, for example), international roaming - be ware, if you are abroad and receive calls which you don't pick up- still charges appear, $3 per call, spam calls, anything. At the end, they charge you monthly for their services in advance, and if you disconnect them, you still need to pay in advance for the last month even if you don't use it. Otherwise late fees. Cannot dispute or argue anything, cannot contact them by email, must call, must speak to 5 service reps, because no one knows what's going on, must waste hours on the phone, ruin your day. Wish those clowns learn someday how to do business right, its competitive now, and not America of 70s.

AT&T technician and Vice President Of Inglewood Chargers Youth Football Organization, Christopher William Parr, 1-31-1964 -*******447) retaliated against a mother on FB over a comment she "liked" about somebody named Brinona Taylor. In his own words as shown in the image he told her he searched her FB page and found her address on Google and threatened to shoot her "small child". When I confronted Christopher in FB messenger he went off on me in an angry hate filled, radical racist rant in which he wrongly assumed I was White, I'm not. He also went on to explain that he was avenging the death of Brionna Taylor and his cousin who had been shot by the police 12 times. I have images of the entire documented text exchanged saved. I have also sent this image of the death threat out to numerous media outlets in the Los Angeles area and have alerted all law enforcement, local, state, county, and federal. I can be contacted any day after 1:00 PM Eastern Time if you have any questions or need any additional information including images in Christopher William Parr's own words. Image of death threat and other photos for identification uploaded below.

I have been trying to get my service fixed since May! I cannot have a bill sent to me without them charging me to send the bill even though I cannot log into my account because they cannot fix the glitch that has haunted my account since May. They charge me a late fee every month since the only way I can pay is to make an appointment at the store which since COVID has been a nightmare! The last appointment I made I sat out in my car for over an hour in a parking lot waiting for a new phone and to pay my bill. They say they will remove the fee on next month's bill and it never has happened not even once! I have been on hold this morning for over 4 hours (still on hold as I write this) and I have talked to 3 people 2 of which were in India and had no idea what they were even talking about or any knowledge of anything ATT. I have my account for over 30 years and I can honestly say it's time for a change! This is the worst service ever and I would never do business with them again our new company phones we bought through Verizon got that deal because of the way they have handled my account! #ATT #attsucks #badservice #customerservice #customerexperience

I tried to switch from ATT to Sprint because of reception issues. The move to Sprint was relatively easy. But ATT would not let go! They kept charging me. I have just made the 5th phone call in the last 2 months. Each time I have been assured that my lines were cancelled--but the bills kept coming. I tried to cancel my auto-payment but the bank urged me to try one more time. OK--after about 6 hours on the phone over the last 2 months, I am assured once again that the lines are cancelled. What I hope will be the final evil catch is that ATT cancelled my lines on the first day of monthly service and so charged me another $80 for absolutely nothing! The person on the phone did apologize. I know it's not her fault, but for at least 10 years I will have nothing to do with ATT.