AT&TReviews 2,450

After att acknowledged that I had been charged for a phone THAT I used for less than 14 days, (I returned it to the local store before the stipulated time).

Also, they made me an incorrect extra charge… it all adds up to a total of credit $966.65 in my favor. The bill is dated on October 28… now is January 7.
The point is that I have not received anything yet, and when I call att (amazing!) Nobody knows anything... They don't know when I will get my credit, etc.
In addition, the receipt that I have on paper clearly states that I have a credit in my favor.

I wrote the link... resolve.att.com... asking for explanations and again nobody knows anything...
The truth is that I am sick of this...
I have called the suggested numbers and no one knows how to give a coherent answer. Or nobody answer. OR I KEEP WAITING A RETURN CALL… NO ANSWER.
I will continue fighting, it is my money...
Becareful with this guys!

I owed ATT $38.00 past due NOT EVEN ONE MONTH. They SUSPENDED MY SERVICE WITHOUT NOTIFYING ME - AND I MISSED A MEDICAL TELE APPOINTMENT! I have had service with ATT for two years. Did they really have to suspend my service over $38 when I had made a payment arrangement?

ATT is the absolute worst cell service company. They don't care about people and they are deceptive. They should be banned.

I signed up for a business wireless account and have regretted it ever since. The sales manager at my local AT&T store defrauded me twice costing hundreds of dollars. My attempt to resolve this with Customer Service ended up in a shouting match between this sales manager and the CSR on a call while I listened along. I wish I had recorded it. At the end of this the CSR said I would have to "fix this" with the local rep. Absurd. I cancelled service the next day. Now I am fighting with Collections just to get a final bill that reflects reality. How is it possible for a major US Corporation to run a business like this. I would be happy to join a class-action lawsuit if anyone is interested. DO NOT DO BUSINESS with this company.

The worst customer service among all the wireless service providers. I feel cheated being trapped as a new customer by offering deals without proper information and tied me for 30 months contract.
I purchased AT&T wireless an online promotion to receive $700 discount with iphone8 trade-in. When I completed my trade in process which took more than a month, I was informed to upgrade my plan which would increase my monthly billing amount by 20$ per month for 30 months.
I spoke to customer service about 10 times before trade-in but no one informed that Unlimited plan is required for this promotion, until they received my trade-in device. Now either i upgrade my plan or pay full amount of device. AT&T accounting manager's response on this is that initially we give full flexibility to our customers to choose what they want but we have a fine print at he bottom which states the terms and condition and it is customer's responsibility to read all terms and conditions before signing up not AT&T's customer reps. There system will not stop you from choosing the options which are not eligible for the promotions. I find this very misleading and a setup to attract new customers. Please opt for any other providers whose service is much better and way cheaper than AT&T and customer service is more supportive and reliable.

So sad, so bad. What has happened to ATT, their customer service is inexperienced, reading off a script, and the speed and quality is unacceptable. I was one a loyal customer and I had to call 6 times to cancel a line that was canceled 8 months ago due to their error and I was disconnected each time and the enterprise business team has little knowledge too. I hope the read this and do something about it as we are outta here - 6 phones cancelling! As 6 times I called it was a bad experience. How can a phone company drop a call on a customer over 6 times. My whole family saw the saga to cancel a line we never ordered. We really don't really do bad reviews but I am going ATT can fix this. We are moving on.

I made a CONFIRMED appointment with a technician that was magically cancelled unbeknownst to me. Called to see if someone could come in on the scheduled day because 1) I called out of work for this appointment and 2) was the fault of the company in cancelling the appointment. Every appointment was booked and managers do not have the option of expediting a customer order. WTH? What is the purpose of holding a title if you cannot manage issues of this capacity. Highly ANNOYED and DISGUSTED! This is why monopolies should have stiffer penalties and regulations as it relates to the consumer!

Nov 23,2020 I called att to order new internet service in my location. And Nov, 28 was the scheduled date to have service installed. I took 4 hrs of my work to be home for them. Long story short! No one ever showed up in my home not a phone call or even a message Nothing... so I called again to find out what happened and no one could give me a straight up answer, so we rescheduled again and the new Date was Dec, 2nd and same $#*! happened no one call no message nothing... so a call back to find out what had happened. And no one could give an answer, so we reschedule again this time for Dec, 10 and the same $#*! happened again order was canceled by someone and no one know why. So $#*! you att. No more. And any body from att reads this call me *******071

3280 E Flamingo Rd. Las Vegas NV *******

I came here today 12/5/2020 to turn my prepaid account into postpaid and purchase a new device. While I have received a stellar service from the staff, especially, William J. Who helped me with my purpose of visit and whom was very patient, accommodating, and was very professional, I definitely did not appreciate the way I was mocked by this person with a longhair while going through the process of activating my new account who turned out to be the store GM. I work for Department of Homeland Security/TSA, and it is stated in our government issued credential that we are a Federal Emergency Responding Official. I was trying to see if I can use it to get a discount as they are offering them to EmergencyResponders. This GM made an unnecessary statement in normal speaking volume in front of me, in front of his colleague, and within eves drops of other customers who where their that "TSA is not law enforcement, but they like to act that way." before walking away. I understand if you do not think I deserve any discount and I would be very happy to pay what is due since I am happy with the AT&T service, but I do not think it is necessary for him to mock my profession. If you have a bad experience with DHS/TSA it is within your right to feel upset and say anything negative, but not while you're on duty, your employees are looking up to you for example and I was not there and have nothing to do with it. Therefore; I do not deserve to be mocked in front of people. The GM would probably just get a slap in the hand and nothing at all, but at least it's here for people to see that I am a DHS federal government employee and this is how the GM at this store treated me. William J. Should be the GM, he talks well, acts well, and treats customers like me with outmost respect and not that guy. This won't be the final place that I'll be sharing my experience with this AT&T store.

Their prices are TOO HIGH and it is NOT WORTH for that price. Once I found a better carrier with a quarter price, they did not let me transfer my number. They put a PORT PROTECTION on my plan and even they did not know how to remove it, so I was not able to transfer my number. I have been calling them for MORE THAN 8 HOURS. They just put me on hold and nobody knew how to fix it. They just put me on hold and I've been hearing "THANKS FOR WAITING" for more than 3 HOURS! They ruined all my day. I have never seen a customer service AS POOR AS theirs! If you cannot fix the problem, do not put port protection on the customer's wireless plan! I WILL NEVER COME BACK WITH AT&T AGAIN!

There's no loyalty here, no appreciation to customers who have been with this company for years. I had a phone that I ordered, but it was the wrong one. I wanted to exchange, the phone is unopened. What do they tell me? Sure we can do it, just have to go to the back office. Then after they make their changes they tell me it can't be done. No notification I had to call in to find out, which was well after now the return and remorse period. You stupid liars! This is the absolute worst company I have ever experienced with. NEVER sign with them, switch, get out of your contracts... they just want to rape you of money

I went to the ATT store in Novato, California with the intention of switching my service provider to them. I had looked online the night before and found a deal for $35 per line (I wanted two lines). When I entered the store the sales person was very unfriendly. He told me they didn't have a deal like that. I told him I had seen it online and he argued with me, telling me I was wrong. I went to my car, found the deal online, and went back in. He looked it up and told me the deal was not what was listed. It was obvious he didn't know what he was doing. The manager came out and told me the salesperson was new, but that they were not going to help me and I could leave the store. When there are a lot of companies vying for people's cell service business, I find it astonishing how rude and dismissive this manager was. I went to TMobile, whose sales people were extremely nice, and I signed on with them. I had heard terrible things about ATT customer service, and this store reinforced all the warnings to stay away from them.

I have been trying to move my son's phone to his account. This process has started in June. They said because I had Bundled my services they had to unbundle it to get this done. So I gave them 90 days
After a few more calls I decided to cancel my internet and tv so we could move his phone to his bill. I was then tried again this weekend after 4 calls and a promise of a manager call I was twice transferred back to the automated line

This is unsatisfactory that it takes over 6 months

They have the worst customer service. They have no idea how deals work. Their IT is the worst ever, automatically assigns a suspended number as a back up number, in case if you get logged out of the account and they have no way to override it or send their OTP to email addresses. I can't believe such huge company can't even send OTP to email addresses but can send it to suspended numbers. How the heck can someone get the OTP from a suspended number. I have been logged out of my account even though i have my id and pw correct and they have no idea how to log me back in. Such dumb $#*!s working for at&t.