AT&TReviews 2,450

This is the worst Cust Serv you can get. We've called about 25 times. 2.5 hours to get credits. Dolts

I was offered promotional deals when I signed up for an att account over the phone. I did not ask for any specific deals and I would not have signed up for att on the spot but the deals that were being offered were great so I did.

I haven't received any deals and the monthly bill I pay is higher than what I agreed to

I've spoken to 40-50 reps over the phone and I have nothing to show for it. I can confidently say at this point that the original sales rep made a mistake when offering these deals. The resolution that att wants me to accept is that I was lied to and they're not going to do anything about it.

I said that I should be let out of my contract on the grounds that I was told complete lies in order to sign-up and I was notified I would have to pay a penalty for breaking my end of the contract if I choose to go that route.

I explained my situation to so many reps and most of them saw where I was coming from. But they were not equipped to deal with a situation. Some guy lied to me about a bunch of awesome deals and they are not equipped to troubleshoot that situation. They can just pass me to the person and they never have to think about me again. No Accountability

THE RESOLUTION THAT AAT WANTS ME TO ACCEPT IS THAT I WAS LIED TO AND THEY'RE NOT GOING TO DO ANYTHING ABOUT IT

Dont use them. Told a fourth line addition to my plan would reduce my bill. I told the respresentative that i dont need one we area 3 person family. He told me get it, get the reduction in your bill and dont use it. To find out when i reviewed my bill i was being charged $100 more a month. Then to find out that i was put into a contract for a new phone number and a new phone! What? To cancel this will cost now $435.00 termination fee! OUT RIGHT LIARS, THIEVES, MANIPULATORS! RUN DO NOT USE THIS COMPANY THEY AHVE FALLEN TO A LEVEL OF DISCGRACE! I would not give any stars but i need to give at least one to post this.

AT&T: The worst company in the world
I have been forced to use AT&T for over 20 years due to them monopolizing my neighborhood. I have been trapped in 8-18 mbps speeds. I have reported them to the FTC, gone to office of the president, and spent thousands of hours on the phones with them due to disconnects, subpar service, incorrect billing, the list goes on. One Source just started offering copper and fiber in my neighborhood. I switched immediately! The nightmare with AT&T however, has not ceased. They are forcing me to pay for another month of service though I disconnected my service and am not in a contract. STAY AWAY FROM THIS COMPANY. They are literally one of the worst companies in the world.

Been with the company for over a decade. They raised prices even though I had a locked in price for dish network.

Very unprofessional in-home technicians. First tried to cancel, then was thirty minutes late just to get his panties all twisted before he entered my home. Told me completely opposite info then the office. I told him to leave. I will be getting a new internet company.

I live in Oklahoma city and my AT&T internet service has been out for about 2 weeks and AT&T doesn't know when it's repaired. Called twice and left my email address... gonna call Cox I think

I opened 2 lines with AT&T on March 10,2021. I was told that my first bill was going to be higher around $270. I contacted AT&T again to confirm my first bill and I was told again it was going to be around $270.

My first bill came 2 days ago for $421.05. This is what you will get with 2 lines with this company in your first month so think about it twice before going in because they will not tell you the correct amount so you get in.

This is an update to my original review below:

AT&T finally responded once I reached the office of the president. After much time. Aggravation and frustration, we determined the underlying problem, though no explanation of why this issue arose.

The underlying issue was corrected, my funds were finally credited, and they provided a courtesy credit for all my troubles.

This does not change the fact that their customer service does not follow SOP, training seems lacking, and I should not have had to reach out to corporate executives to have this issue resolved.

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I spent an inordinate amount of time on the phone, getting shuttled from department to department, providing the requested documents as requested via the Payment Inquiry Website provided by Supervisor Alex Molina (Claim # *******, Incident# **************) during a 60-minute phone call on 3/30 which commenced at 2:00 pm ET.

I then spent 45-minutes on the phone with my bank in order to arrange for a copy of the requested copy of the Electronic Fund Transfer provided by my bank (Bank of America) to the *******@att.com email address provided by Accounts receivable Supervisor Horatio Caesar during a 45-minute phone call 4/3 which commenced at 10:55 am ET.

I have automatic payments set up through my online banking, which sends a check for more than my bill amount, to avoid any shortages based on the varying bill due to days in the month. I send this payment two weeks ahead of the due date.

On 3/13 my bank sent a payment of $155 for my March bill, due 3/27. I have attached the EFT showing you deposited my check, which my bank indicated was deposited by you on 3/21, yet I started receiving non-payment notices and termination threats. At that time, I should have had a $24.60 credit in my account.

After discussing the issue as described above, I issued a check for the $130.40, despite you having already cashed my prior check for $155.

While checking my account today, I discovered that you have now issued a bill for $282.77, still showing the $130.40 as past due, despite your now having cashed two checks totaling $288.40, and had the audacity to charge me a $9.99 late fee, despite my account being noted that a payment was already sent.

My name is Vianca Wilson and I will like to inform you that I'm writing these for my own records if I have to get a lawyer and file a case against your company it not going to be easy with me your company just pays people to false advertise and get the in these contracts that we don't even get to see while your third party do all the application filling then we get reported to our credit because we don't want to be overcharged in your company so then you report us to the credit bureau to get negative marks I know all about your retention team "Loyalty Department "on a payroll to keep the customers in to get overcharged so please do me a favor and someone anyone needs to call me at *******663 I will like to stop my four numbers from port to your company 4/10/2021 yesterday one of your third party came to my home and offered me a false contract what was said out loud wasn't in your fine print I read this morning so I know I have 24 hours it's ok if you don't call like I mentioned earlier this is for my lawyers records I'm tired of your company taking advantage of people especially me that I I been a "Loyal" customers to your company also I want to cancel my cable and internet I'm done with your company also I have cameras your team had no mask on either you people are the legal thieves we let in on our home remind you I have Freedom Of Speech

I returned Apples watches with 4 days of purchase. I have called over a dozen times, each call is at least 2 hours. Each time saying that it has been returned. I now have a $820.05 bill in collections. My credit is 801. NEVER do business with this company. I left as soon as I saw their incompetency.

After almost 18 years with AT&T wireless service I am forced to cut the tie. The reason is pretty simple. It is due to their poor customer service, un-helpful management and not to mention their outrageously high service rates. While their service is ok, their agent mislead customers to changing plan that would supposedly reduce my monthly cost - instead it went up. Further more, the hotspot service somehow disappeared from the plan without any mention by the agent. When I called their customer service today, to ask why the bill went up (when I was told my monthly cost would go down by $40), another lovely agent said all the right things however, she was not able to help, but she did transfer me to a "loyalty service department" and they would be able to take care of me. Another 30 mins of bull**it, the "loyalty service agent" tried selling me a service (basically adding hotspot service, which I already had previously) that would cost even more... WOW! Then the "manager" comes along... absolutely useless. After few minutes of back and forth, I knew nothing was going to change so, I asked her to put me back on my previous plan before they messed up my service. Wow what a big mistake that was... 12 hours later no change. Spent 2.5 hours on hold and all, very disappointing as the value aspect no longer exist with this company... time to go shopping for another carrier.

Ordered a SIM card to use with my own phone, it was supposed to arrive overnight, didn't arrive for 6 days. I cancelled the account on the 5th day, before I got the SIM card. They are still sending a bill and threatening to send it to collections if I don't pay. At sign-up, they state that the account is active upon activation of the SIM card. The email is automated so it rejects replies. I called the phone number in the email, was transferred 3 times, there is no account associated with my name or SS#.

They will lie to get business do not listen to their lies. Then when you cancel 24 hours after install and they tell you send the equipment back there will be no charges they send you to collections for $58 dollars and say yes we know you don't owe anything but it's already been sent we can't undo it.

I am absolutely amazed that a company like AT&T turns a single penny in profits (their customer service is absolutely DESPICABLE). I opted to maintain my old Southwestern Bell landline (now owned by AT&T) to supplement my Verizon cell phone service (just as a redundancy), and REFUSE to play word games with the outsourced Philippino subcontractors. Good luck speaking with a human rep in the U.S., and good luck feeling satisfied with whatever you are paying AT&T for the hassles. I'll bet their employees avoid looking at themselves in the mirror when they get home.

About a month ago I had to call AT&T customer service. After waiting over an hour for a call back, I was put on hold for over another hour. The representative tried to tell me that there was no reason I needed a new phone, and how great his iPhone 6 is and that's what I should get - it's 2021 idiot, I don't need to upgrade to a four generation past phone.
When he finally was willing to transfer me to a supervisor, and I waited another 45 minutes, I started telling the supervisor what was going on and he flat out hung up on me. My entire morning wasted.
Fast forward almost a month-I have a question about my account that I have to ask a human being. I called and was told it was about a 35 minute wait and I could request a call back, which I did. That was an hour and a half ago - I've gotten nothing. AT&T used to have really good customer service when you called, including people answering their calls in the United States who I could understand and really listens to the issues. Now it seems they have clowns who you may or may not even be lucky to get a callback from. What the hell is going on?