AT&TReviews 2,450

You'd think a company this big would have the means and wherewithal to streamline their customer service, but it is literally like trying to coordinate with toddlers. I have never had to deal with such a slow, dense, and painful customer service process. All i was trying to do was transfer my cell phone line to another AT&T plan, and it took weeks of running in circles, sitting in the physical store (for 3 hours) and still no resolution, all because their off-shore systems wouldn't update to reflect original account notations that confirm validity of line transfer. I was told in-store that they couldn't do anything and to try calling back in a day or so. I called back every day for a week, only to be connected each time to the wrong department, where i would tell them my whole story, ask if i was in the right place to be helped (to which they always said they could help) only to be on the line with them for another 15 minutes and be told they would have to transfer me to the "line transfer department". The line transfer department would then tell me i would have to go in the store, i would go in the store and wait, only to be told i need to call. You see my problem? How could you have such HORRIBLE customer service. Still no resolution after 2 weeks, and the plan i was transferring to is paying a higher per line amount that they won't credit back to us.

Rohan in Albuquerque, NM signed myself and my family up thru fake promotions that we now know don't exist! Promising our bill would be under $50 a month each and now AT&T FirstNet are telling us that the rep has no idea what he's talking about and that the promotions that weee asking for don't exist! Beware of this guy!

Everyone in my house has slow wifi and this should get sued like today
I HATE it, I would rate this a -1 stars if I could

August 18th I activated a J1 SIM card with the carrier AT&T. After a month I wasn't able to receive or send messages or phone calls. So I went to the AT&T store and they told me my phone number wasn't associated to my name anymore. So I had to buy a new SIM card with a new phone number from another carrier. But I found out that I'm still paying for my old SIM card and the AT&T assistant told me that they're unable to block my contract because it's registered under another name.
I'm afraid this could be fraud, what can I do? In this case would I get a refund? I have been trying for 2 weeks to talk to someone in Billing and I have spent over 2 hours on the phone with customer service and at no point was my issue ever resolved. I am really disappointed.

After being lied to I thought I was getting a pretty good deal so I sign then to find out I saw my first red flag contacted the company they fixed it. The next month they added charges to my bill that wasn't right so again I called in this time I wanted out of the contract but they fixed and I decided to give it one more month so here the 3rd month of having this phone and its been nothing but problems and hiding fees on top of the phone is junk brand new 3 month and it's always shutting down and restarting out no where I will never go back to this company now I have to buy the phone out right even knowing it don't work smh

The company that you contracted to do the fiber optic installation cut our cable, right in front of our house. They showed us where it was cut. You would think that ATT could patch the cable so we could have some sort of access, but nothing has been done.
There have been absolutely no ATT trucks in our neighborhood!
We can only hope that you don't expect us to wait until our entire neighborhood is done before we have access. We know that over thirty households have been affected.

We lost Internet and TV at the start of the outage on December 15 at 10:20 AM. And today, is December 18 10:36 AM, so we are starting our fourth day without television and internet.
The crew that was installing the fiber active cable also cut a gas line down the street forcing a police and fire call out. So maybe we should tell people good luck and to buy a VCR.
My son works from our house and lost a days pay found another place to work. There has to be some sort of help available!

Very bad service the internet is too slow att is not good company anymore since the bought cricket
Att is the worst company on phone internet

Paid what I thought was my final bill and switched to another carrier. Two months later, I received a threatening letter/bill for another month's charges plus late fee. Turns out I popped the ATT SIM card out a day into the next billing cycle. For this they demand over $100 or they will ruin my credit rating. Merry Christmas from ATT!

Where to start!
I went into AT&T Triangle Town Center on the mall Nov. 7,2020. My husband, myself and step-son all traded in our phones and switch to AT&T. Jump forward to Dec. 17,2021I have not received my $2,400 credit ($800 for each phone traded in). After 2months of no credit I went into the store. I heard that the manager and all staff were let go due to incompetence. The new manager said he couldn't help since he didn't know the situation.It actually took 6months for a new manager that was there to find my phones. He said he inherited a back office with over 200 phones that were traded in but never sent to cooperate office. He finally found my phones in May of 2020 but then he quit. He helped me out I think 2 months by giving my a mangers credit towards my bill then then the high bills kept coming because he couldn't give me a mangers credit every month. Since then, the store employees keep changing. They do not have a manager, the district manager pops in from time to time. He actually helped me to get my eductors' discount on my September bill( 2months prior to 1 year with At&t. He was over it with me I guess because I kept asking him if he has any updates from cooperate. Today Dec. 17 Im still calling the district manager and no response. I'm beyond frustrated!
I need my credit, over a year and no credit.

I called two months ago to see if I could lower my internet bill or I was going to switch to another company. I spoke to a representative who gave me a measly $10.00 off. I waited snd when I did not see my bill lowered by the second statement, I called and found out that the representative never wrote the discount on the note he wrote on my account, and I never got the discount for my internet. The representative I spoke to used the well known silence technique to get me to give up. This is not the first time this has happened to me with AT&T. They don't care that I have been a loyal customer for 20? Years. This really stinks. Monitor your representatives. Give a damn about your clients.

The absolute worst company you could ever get internet or phone service from. You will lose two vacation days and several hours on the phone dealing with them and you STILL WON'T HAVE INTERNET SERVICE INSTALLED.

You people absolutly do not care about your customers. Been with AT&T. For 15 years and they treat you absolutly like crap. The only people that get good treatment are people that are just signing up with them. The CEO needsb to take a hike and somebody else needs to take over that actually cares about customers. The bigger these companies get the worse you get treated, what a complete joke. The billions you morons rake in is a bunch of bull with your crap customer service. Kiss my rearend you thieves

I have spent hours on the phone and chatting with ATT Agents. They gave me a plan and discounts and when I received my bill, it looked nothing like what I was quoted. I called and spent hours on the phone being transferred and hung up on and redialed to experience more of the same. I was then moved to a "better" plan for "less $". When I received that bill, it was grossly wrong as well. More time on the phone, another change and yet another incorrect bill. My bill has never been correct. I have used my service to talk and chat with ATT to the extent of complete frustration. I cannot believe that this company has survived as a service industry with the type of chaos that exists in their customer service.

I used to have AT&T about maybe eight years ago and I love their customer service one of the reasons why I stayed with them for so long. So I thought I would give them a call to try to get new service the phone representative I asked a series of questions which was OK I was told to hold on a couple of minutes about two times and that's kind of normal these days and when she came back to the phone she ask a couple of more questions and told me to hold on again and she never came back to the phone so I just thought maybe the call dropped and that she would call me back instead I received a text message to let me know how I could get in contact with AT&T no mention of apologies for what happened so I feel like that if they are going to treat potential customers this way then how would they treat actual customers and in my opinion I consider that to be technology rudeness.

Hello there,
STAY AWAY FROM THEM! I was using att for like 5 years. And I bought a new phone and had to go to Italy for 15 days, first they asked me to pay off the phone, which I did. Later they told me they can't unlock the phone, I have to stay with them for like 6 more months. Now, I tried to return the phone and they are finding all ways to not pay me. They suck! While comparing the same with my girlfriends providers T-mobile, they were kind enough to unlock without any BS after she paid off her phone. (I literally go no discount from buying it through ATT). Representatives don't know what they are doing. Worst experience!

This is the worst internet service ever the speed is non existent and the coverage is few and far between.

Three times I placed orders and was told everything was fine only to find out that there was an issue within 2 days. How can it good then not 3 times

They are taking my prepaid payments out 4 to 5 days early. When I purchased my phone it was a deal to sign up for auto pay and I could change it anytime I wanted, lies! I called twice, the first time the guy told me he done that a dropped me done to the $40 plan like I requested. The following month I found out he didn't I asked to speak to a supervisor, she refused to do these request saying I need to call back closer to my bill date. Today I went online made the changes and they cut my phone off when I have two days left on my account.