AT&TReviews 2,450

Listen AT&T - I didn't want to leave you as a mobile customer, but after moving from Montana to Kentucky, we received a local offer from a carrier that was too good to pass up. When I called to discuss my last bill, I was finally connected to Denise. She is amazing. She listened to me - like, really listened. Previous customer service experiences were met with apathy when I requested a prorated last bill since I only had coverage for 10-days. Denise listened to me, and worked hard for me - even though I was no longer an AT&T customer. It's because of experiences like this, that I will not write AT&T off. If you have good advocates taking care of your customers, even former customers, we'll stay or come back. Smart hiring with her. Great job, Denise.

Where do I begin? The company is disrespectful, dishonest, rude, and deceitful. I've read several reviews where the consumer entered the agreement under false pretense; then, when calling to rectify the situation, you are transferred to several different operators to repeat your problem repeatedly. I see now this is an avoidance tactic frequently used in this company to avoid dealing with the customer's complaint, found error, or a dishonest practice. Absolutely absurd and factual statements! I am a first and last time customer of ATT&T. Please be advised this is a dishonest company with deceptive practices, poor connection, and poor customer service on a regular basis. The thirteenth month has been just as distasteful as month one. I will take the monetary loss to rid this disease; for prospective clients, don't waste your hard-earn money. I have learned the hard way.
Very Dissatisfied Customer

Supervisor Melvin hung up on me would not give me my acct number and a transfer pin. They turned off my service 10 days after the took out my automatic payment been with them a year or two because they don't support my Cat s61 phone anymore. Now my business phone is turned off and they were no help to get it reactivated now i have no business phone till they pull their heads out of their A$$

My mother, 86 yo, has a 'cell' service for her Panasonic wireless phones. She has no ability to send or receive text messages on these phones, yet she is having test messages listed on her bill. Also, auto pay was set up by me in January on the AT&T website. They never honored it. Her phone is now shut off. AT&T wants a pass code that was never set up to talk to her about her bill. They want to send a test to her phone, that can't receive test messages, for a temporary pass code. Customer services manager Christain says he can't do anything cause we don't have a pass code that we never set up. He can't even think outside his script to help use resolve this issue. BTW, last night they never asked for this pass code but they left me on hold for 45 minutes until after they closed... IDIOTS! If I could give them a negative score it would be -*******. They clearly have an ID 10 error! My next review will be with the BBB!

Basically, we are at a stalemate with AT&T. AT&T refuses to do anything, and the manager at the "Authorized Retailer" won't get involved until the sales associate admits what they have done or tries to explain/resolve the issue. Of course, the sales associate is avoiding us. Word of advice, please be sure to research ANY of these mobile companies' physical stores. They may appear to be official but, in fact, are just "Authorized Dealers". These "Authorized Dealers" lure unsuspecting customers with a sale/promotion that appears to be legit; however, when the customer receives the bill and the discount/sale/promotion doesn't reflect, calling customer care won't remedy the issue, at least that's our experience with AT&T.

Dont need to say a word. Look at the ATT stock. Down 70 % in 20 years, while the market is up 400 %. That says it all. The company will be bankrupt in next 20 years.

Started my quest at a local store in Middletown, NY where a Manager refused to honor the online promotions, even though, I was advised on the phone that they should. The manager (without checking phone compatibility) then sent me home to order my own SIM card online and to come back for the activation. As it turns out the phone could not be activated and ATT not only charged me for the SIM card they went ahead and decided to charge my Credit Card for a monthly service for a phone that was never activated. Who the F! Does THAT!

I get att because they offer for 3 lines (30 dollars per line with trade in phones and I did trade my iPhones) looks me a good deal but a soon I get the service 1 week after I get a bill with an amount of 390 dollars I call customer service and they say that they going to fix the bill to the right amount but its been more than 1 moths and the bill is the same nothing change and they suspend my lines because they ask me ta pay the bill in order to restore my lines I try to call to customer service but they say I must to pay that bill
I check the bill and they issue the bill at the same time and they close the bill same day when I get the offer
It can be like that 1 day off service for 390 dollars its very ridiculous
I do not recommend att its very bad customer service and they are a big liars

In the at&t shop in Hawthorne, California, they sold me a prepaid card without checking my phone. It did not work because I don't have 5G, but no money back no other help. They just said, I should buy a new phone. So I lost a lot of money and a lot of time. Then I went to t-mobile and they made in 5 minutes absolutely perfect.

We cancelled the service when my sister passed away. When i got the final bill i had a credit balance on direct tv side and a debit balance on the ATT side, I called and they told me that they could not net the bill and i had to pay the balance on the ATT side and they would send me the refund on the direct TV side. So i paid the balance owed - since November i have been waiting on the refund. The refund comes from a third party vendor so now it is not ATT's problem. When i call the vendor they have no record of the Refund and when i call ATT they tell me to call the vendor. In the end 6 months later i still do not have my refund. I have called at least 20 times with no resolution. I will never use ATT again

So I paid my phone off after they argued with me for two months on how much I owe. I showed up to the store twice to pay a portion and they told me no you had to pay the whole amount or none. I asked them how much would my plan be after I paid my phone and they told me. I paid it off and my bill is STILL 20 DOLLARS MORE. I called and called they said 24/7 hour customer service… I just want to tell you that's COMPLETE BULL$#*!T. All offices are closed after like 6 on fridays I'm so livid. I pay so much more for a good company to DROP MY CALLS, get $#*! $#*! service, and for you to first off over charge me after I paid my phone off and secondly I have been a customer for YEARSSSS NOW. This is bull and I will be changing. ANYTHING HAS TO BE BETTER THEN THIS COMPANY. DONT DO IT.

Hire representative that can speak and understand english. When they cannot even repeat your number back to you correctly or pull up your account that's a problem. Then they put you back inline where you must wait FOREVER. After an hour to discuss my plan, I'm still on hold. I'm paying $45 for 6GB. There's plans online for unlimited data for $50. When I login to their website, there's no payment history and I cannot pull up the details of my prepaid plan. There is an option to upgrade... but I'm not about to pay for double services. This is the worst service I've ever experienced. If I have to drive up to an AT&T store for this... I won't do it as I will just end my plan and take my business elsewhere.

My dads phone brock easy he was lening on it and it brock just like that the people oh did it did not do a good job that did a very taky job

Every time AT&T has changed or upgraded our service, we end up with a problem. Last week they upgraded us to Fiber. I was puzzled why our old U-verse modem and password still showed up on our devices. Today our internet went out. We have to wait 3 days for them to come fix THEIR error. We are so glad that our landline phone and TV aren't connected to the internet or we wouldn't have them either. If AT&T can't upgrade without errors, maybe their people need more training. Their automated answering is also annoying, but so are their customers service people. They speak too quickly with a heavy accent. Their yes, sir is annoying. You only say yes IF asked a question, not to have a conversation. They do NOT listen. I had to explain the issue AND give our phone 3 times to the person.
TRAIN YOUR PEOOLE HOW TO INSTALL PRODUCTS AND TO TALK TO CUSTOMERS. PLEASE!

A big thanks to all of AT&T for having such an amazing representative with you. I suggest a bonus and/or promotion! This is based on my evaluation just working with her. She's worth so much and has the skills qnd knowledge to build in this industry. I wouldnt let this gem slip away. I guarantee she will only add value to thw entirety of AT&T and to a position you may need some good help in! You guys won the competition, hands down. 5 stars, Hafeezah, relax a little! I know you're giving your all in this position. I Appreciate the compassion for customers I've experienced. That's rare these days. The gain of Respect that AT&T has won yesterday is valuable. That is all. Thanks!

Before taking a recent Disney Cruise I called At&T and explained to a gentleman that was helping me I was going on a cruise and wanted use of my phone. He told me they had a $100 fee for unlimited text, calls and data and this would last me thru the dates of my cruise. When I received my bill, I had $232 of "overage data" charged to my account. I called twice and the most I could get the bill reduced was $109. I was absolutely, 100% told a different tale when I purchased the "cruise package". I was very bothered by the lack of ownership of their mistake. Research this subject well before you go out the country or on a cruise!

I had a number of cell services with ATT; mine, my daughters and later my husbands, and an Iwatch. They are pariahs... every month the bill would come in and be way over the one before it. When you have unlimited accounts you expect consistency. But you wont get it... there's always a charge here, a charge there. I transferred all accounts over to Verizon, which may not be much better, but at least its not ATT. All my numbers were transferred across, but ATT kept my watch active - even though Verizon had it now. I couldn't close down my account with ATT as I couldn't log in - because they were sending the security code to a weird token number that they had assigned to my watch. I could not hate a company more than I hate ATT. My advice is steer clear of them!

Overall it's a good service with calling and service everywhere. I am giving only 3 stars because of the fact that if we want to upgrade our phones we either have to pay for a new phone outright or we have to sign another two year agreement and our monthly plan amount goes up because we loose discounts that we currently have.