AT&TReviews 2,450

At&t is so $#*!ing bad i cant even get over 10 mbps. I could probably stick a metal rode in my $#*! and get better wifi that way. Having to deal with at&ts $#*!ting customer service makes me want to massacre a small family of 4. Everytime i lag or lose a game because of at&t it makes me want to tear my $#*! off and cum all over my wifi router i have already smashed 10 at&t routers out of pure anger and insanity.

I spoke with Daysha at AT&T her direct line is *******070 and she set me up with a new account and new number, which I did not need in the first place. Then when I asked her to help and walk me through setting up my new number, she literally said she needed to talk to her manager for help and would call me back in 2 minutes. I never heard back from her and its been 2 days I have been trying to call her. Very disappointing, she clearly had no clue what she was doing. Hire people who know what they are doing and are willing to actually help and keep their word to their clients.

I sign up for 3 lines with at&t believing all the commercials on TV about getting free phones. We each gave our 3 older phones and we got new phones. That was a big horrible mistake.
My 1st month bill was $422 for singing up with them than 2 weeks later another bill for $89.
Now I got another bill 2 weeks just passed for $402. I'm literally paying off the new phones I got. Their a rip off don't sign up with at&t you'll regret it. I wish I never left T-mobile

I had ATT for nearly 20 yrs as a retired veteran. Worst customer service ever. Nearly 20 yrs and never once had a positive experience with this company. In the end they will also try nearly everything to hijack and keep YOUR phone number!?!? Bye Felicia and Karen lol - Mint Mobile seems to like it's customers!

I am so frustrated with AT&T's CC. If you are deaf or hard of hearing it's a real problem. It often skips over what's being said, that is difficult to understand, and frequently just gives you jibberish! It is an insult to those of us who are hard of hearing. It just shows that they don't really care about assisting the deaf or hard of hearing; we obviously don't matter.

Time and days wasted but hopefully I will get my other freaking phone number we have had for 44 yrs to a new provider eventually. Wasted my day again with a 31yr phone line today trying to get ported. I give them a F- with customer service and a A+ for causing mental anguish. They need to hire English speaking adults for American customers and you would think they were getting paid to piss off there long time customers. I can honestly say I have never been so dissatisfaction with a phone company and looks like another was great company gone to hell. Goodbye AT&T

They overcharge people in the hood u may pay late but pay they interrupt your service just to add a late fee and have only one tv working here and there its sad and it should be investigated this is true they don't give u options as others

I have been an AT&T customer for over a decade and it is an absolute nightmare to deal with them. I am moving to a different service provider and would recommend others do the same. There is no consistency in their responses. Every time you call, you are routed to a different representative who gives a different response. The plans are expensive and they overcharge you consistently. It is sad that their service standards is so poor.

I'm currently on hold with AT&T and have been on hold for over a hour… my record is 4 hours on hold. I have spent the last month trying to get my business phone number transferred which I have repeatedly had been told everything was good to go to transfer and then they tell me they need to reschedule my transfer date. They have rescheduled 3 times and once without my go ahead. I hate my service with AT&T. I would never suggest their service to anyone I would tell you that you will have better luck with two tin cans and a string as your phone service.

Can you imagine a billion-dollar company stealing from the average American? You may think that's absurd, but it is actually truth! Take my case for example. We've been ATT customers since 2012. And not because their service is great, but for the simple reason that they were the only ones who had better coverage in our area. For the most part their service was good, with the occasional hiccups. I hated calling their customer service line, not so much because of their agents, but because it takes at least an hour before you can actually speak to a human. And then you get transferred from one agent to another and you have to re-tell your issue over and over again.

Had to change my phone because they updated from 3G to 5G. New phone (5G) only lasted 4 months, the charging port wasn't working. Couldn't trade it in for another one because it was dead so I had to buy a new one. Of course, the screensaver, charger, etc. from my 4 month old phone didn't fit the new phone. It seems like the goal of the company is to make customers have to buy frequently a new phone and it's accesories.

I decided to switch from Verizon to AT&T wireless. This is a HUGE mistake. Everything I was told has turned out to be lies. The transition from Verizon to AT&T took days, not immediate at all. I have 5 lines and one line took two weeks. I never received cell phone trade in instructions and went to the Corporate Store where they told me it was too late to turn the phones in. My bill is more than quoted. I never received the copy of my transcript from them. I can go on. Online for hours trying to get things fixed. 13 hours on the phone trying to get things fixed. Went to the corporate store and was told they can't help me. Do Not Switch to AT&T. Contact me for more information.

I went to one their stores looking to get a prepaid SIM card with hotspot unlimited. They gave me a sim card that did not work and refused to refund or give a new sim card and asked me to go to another store.

Went to another store the next day, and got the sim card fixed only to find out that their plan did not include hotspot AND they charged $10 for 5gb of hotspot as an add-on.

I managed to get the hotspot refunded but the store manager refused to make a refund even though the aim card is completely useless to me and I specifically asked for something with hotspot.

Never buying anything from this company ever again. I wish I could give 0/5.

Beltline Rd Dallas TX: I am a 30 year plus customer of AT&T (going back to SWBell Telephone). Horrible dealing with this location from salesman, to day manager, to branch manager and AT&T customer service. Bought new phone on trade in on week 1 only to be told on week 2 that the original deal was not going to be honored because salesperson misrepresented the ability to take my old phone in trade. DO NOT BUY AT THIS LOCATION IF YOU HAVE TO BUY FROM AT&T AT ALL! No honor or customer loyalty!

I have the rog phone 3 which is a top of the line phone that supports 5G that I bought about a year and a half ago, a couple of days ago I updated to Android 12, now my phone doesn't support VoLte. I can find the setting to enable it but the toggle button is grayed out. This is a setting on the AT&t side and I can't change it without rooting my phone. Their solution was for me to buy a new phone. I have been a customer of AT&t for over 15 years. The only way I was able to fix my phone is a change of carriers, now I'm on T-Mobile my phone works fine.