AT&TReviews 2,450

I switched to At&T thinking the service will be better well its not. I turned in my iphone for trade in credit they offer in February 2022. To find out from an agent they got my phone but never processed it for the trade in value. So now i have to wait another 1-2 weeks to see if my phone qualifies for the trade in offer. I mentioned that was unacceptable and all he said was yes it is he apologized and said he seen this happen more than often. Well AT&T it should NOT happen more than often your playing with people money!

Am unbelievable amount of entitlement and greed were on display from these people when I tried to settle up. I needed a simple phone plan for one month to secure a job offer. They threw a bunch of phantom charges at me which amounted to over 250 dollars. Un believable. When the world revolts against the 1 percent, these people should be at the top of list for exploiting millions. TEAR THIS GREEDY COMPANY DOWN

Att has terrible customer service. I was lied to in order to sign up for their services. Then today the technician came out and couldn't setup services and was told another technician was coming out and no one showed up. Called customer service and they keep transferring me to the wrong person and the wait for someone to pick up the was 45 mins to an hour wait each time. I would not recommend AT&T to no one. Their employees are not knowledge of the products and services and they will keep transferring your calls so before you even think of using AT&T save yourself the anger and headache and go somewhere else.

My parents had internet and wanted to cancel because of the unstable internet issue. "Fortunately" the phone agent they spoke to was able to get another Korean speaking agent on the line who stated that they will continue with the internet cancellation. Skip forward 1 month and now my parents got charged for a full internet service they did not even use or have. Now I spoke to an agent regarding this issue on behalf of my parents and they even submitted an adjustment process to reduce or fully remove the bill. The agent stated, "you shall receive an email or phone call within 3-5 days after regarding the adjustment." I even asked for the reference number to both the adjustment process and our call. Skip to present time (2 weeks after I made the initial call) and I have been transferred 4 times to speak to someone who can pull up my adjustment process. The workers themselves don't even know what they are doing or what I am calling about. I spoke to each and every one of the agent politely because I know it is NOT their fault but when AT&T appears to be trying to avoid expunging or at least adjusting this scam of a bill, it is infuriating. DO NOT GET AT&T for any services. I enough elderly people have been scammed like my parents have been, where the agents told them that they will cancel their internet plan but didn't and still got billed, please report to Federal Trade Commission to build a class action suit if need.

This is the 3-4th time that a technician of ATT cut my internet connection at the alley when fixing or connecting other houses. It keeps happening for no reason. When the technician comes to fix it after days without service, they can't explain why this is happening and tell me to call and report it. I am tired, I'm a physician and I need internet to work. Very upsetting and disappointing! From Lubbock, TX.

We started by going to the dealer at Elcon in Tucson, AZ. The staff there had no idea how to help. We then wen to the East Broadway at Wilmot location ( a real ATT store) and worked with Mariajose. She was AMAZING! I give the ElCon store a one start, but Mariajose at Wilmot was a 10 star! Even when the phone tech was required she hung up on the first ATT non helpful person and called back so she could find someone that could help. She was fantastic

Absolute worst service of all time! We have been with AT&T for almost 10 years with an average bill of $680 per month. We have 9 devices with them and cannot wait to leave! They have treated us very poorly and their customer service does not care about you. We have wasted countless hours added up to days at this point in time to resolve issues we never created. We have been good and loyal customers for so long and we have still been treated this way. This corporation has gone way downhill with regard to there structure and their business ethics. It's so sad too b/c my grandfather was an executive for them when they acquired Quest in the 90's. We are pleased to know that there are better solutions for the same services elsewhere and are looking forward to moving with an organization that actually treats their customers with dignity and respect.

I have audio video record from my door camera for at&t man he cam to my home and give me offers and i have signed up and the over charge every month when i call the customer service in usa she told me go find that guy he came to your home let him pay for your internet and she hang up the line

Bought 2 phones for myself and wife, just upgrading our phones. My wife's phone was only a yr old and the representative lied they would send a label to return phones but it never came, it turned out it was a lie. We putchase watches on mothers day promo to get one free, it also turned out to be a lie... this service is the weakest of all networks I hv used. Very disappointing and bunch of frauds. I regret ever porting my number wife's n mother from Tmobile... if u thinking about it, don't. It's a trick stay clear.

Used this service since nokia back in the day of 2001. Worked in France, Guatemala, and all across western USA and southern USA in the mountains too. For three telephone lines it is about $250 to $300 for unlimited data texts etc. you have to call for international rates and international calling it is $10/ day as of aug 2022 or $100 unlimited. Your telephone is your LIFELINE to your family and friends and business if you get stranded overseas in a foreign country or you can locate the consultants for return to the USA probably at your expense. I recommend the ATT tower signals in the USA. The phone is a separate expense. It offers a phone insurance called Assurance to replace your phone if it breaks I think it's $100 per month like car insurance.

Called to get bill lowered... three weeks later they tell me via my bill that it has doubled... what! I call them and they tell me that there are outstanding charges... That's funny because I pay the balance in full every month. They have to look into it they tell me. 40 min. Later they need more time because their system only goes back to May of 2021... one hour later they tell me it was a glitch in their system and they will adjust it. So now they have wasted over an hour of my time to fix their mistake and I am suppose to eat that as if my time isn't worth something? But had I paid it and not questioned it would they have given me my money back... I don't think so. I think they steal from people all the time. I have been a customer with them for over 15 years... now I question how much money they have stolen from me in the past. Rep also kept trying to tell me that they didn't make the mistake that it was their system... I kept saying YOUR SYSTEM, YOUR MISTAKE, NOT MINE AND NOW YOU HAVE WASTED MY TIME AND TRIED TO STEAL FROM ME! Look at your bills don't let them steal your money!

Terrible service. They created a problem for us in the first place when they came out for a service that wasn't ordered at this address. After that the business lines would just drop. No dial tone. Would hang up on customers. Also internet would go down and back up many times throughout the day. Waited on hold 4 occasions for half hour and more. They'd transfer me to the wrong departments to start all over again. Cannot believe how bad and frustrating this is. I remember when actual people answered their phones. When they weren't so cheap and greedy and hired actual Americans! And they cared! Which they DONT NOW! I pay over $600/mo to this company and get $#*!ty service affecting my quality of life and my business relations.

AT&T... Macon Road... Ryan is a Retail Sales Consultant at the Macon Road AT&T store in Columbus, Georgia. She is refreshing. Ryan is proficient, efficient, knowledgeable, personable and is quite witty. She assisted us in purchasing the iPhone Pro... she was very patient and understood our concerns and was readily available with a logical and reasonable response. If you are in need of a wireless phone, please request Ryan. You will receive the most glorious advice and best customer service of a lifetime. She is very helpful and listens to what you want most out of your wireless device. She listened as well as heard us. Thank you so very much Ryan for your top rated attention to detail and your knowledge. Such a worth of goodness...

This morning I received an email stating that our auto-draft had been canceled by myself or my husband and it had not. When we called, they did not offer to look into the email at all. But they were more than happy to tell us we owed a second 35.00 fee for our services being suspended in June when they weren't. We then had a manager call who was as extremely unhelpful and didn't even offer to look further into the issue of the second suspension charge or the email. This whole thing was very unhelpful. This is the first time my husband and I have dealt with this situation with any large company where we were simply brushed aside. We have canceled and reccommend looking elsewhere for internet options.

I called to cancel an order. Next day, when I am suppose to get my refund I find out the agent and supervisor lied. Now, some manager is telling me I am responsible for the order. Do not use ATT. They lie. Poor customer service skills.

This company is the worst I have ever had to deal with. Their so called "customer service" is the worst. Customers in US are always routed overseas to people who are very hard to understand due mostly to heavy accents plus the fact that they speak so fast and quiet that it's usually impossible to determine what they are attempting to say. I've had many that lie about their names and then hang up on you when they don't know how to answer your question (which of course they know there is nothing you can do about it as no way to know who you actually spoke to). Unfortunately, I live out in the country and AT&T is the ONLY one providing service in this area. I'm considering selling my house and buying a house in a different area just so that I never have to deal with AT&T again. Can't believe ANYONE would voluntarily do business with this rotten company if they have another choice. My wish is that the CEO gets the same horrible service as customers do so they can feel what that's like…problem is the CEO probably has someone other than AT&T for their services!

I'm not happy first thing that happened to me was I got my phone locked up and at&twont unlock it and they claim I've got another account BULL! So I go to the cloquet store and finance a new phone and the sales lady reassures me it comes in where I live but it don't so I drive right back the next day to return it.the gentlemen was very nice but informed me I am being charged 50 dollars because I opened the box. Are you seriouse I've got to open it to use it right? Any how after a couple of failed attempts to reach them I'm told I'm s. O. l. With my phone and supposedly will be reimbursed we shall see. Also that phone got hot too. DONT. GO THROUGH AT&T!

I've had an account with AT&T on 3 phones for years. How-ever I have been trying to close my entire account for quite a while, now. They sent me a Motivate Model 341U phone last August as a replacement for an older phone that they would not support anymore. This phone has never worked, has no service and is locked. I wanted to close my account called 5 customer service professionals(?) who did nothing. One guy that I talked to recently appeared to be trying to cancel this phone - then, all of a sudden, he disconnected. Their experts(?) want Pass codes on each phone. I have no idea what a Pass code is and told them that. One lady tried to text me a Pass code and I never got it. They cannot do regular email for some reason. All I want to do is close and cancel my ATT account. It should be relatively easy. In my letter I told AT&T that I will shred the 3 phones and sim cards soon and that I will not make any more payments. I will send my next bill backed to AT&T with a big ZERO on the amount paid. Next stop will be the Better Business Bureau. I HATE AT&T and will NEVER use them again!