AT&TReviews 2,450

I have been a customer for years, but that's my own fault for not taking action before this point. They continuously add charges to my bill and almost every time I call the customer service department, they are rude and provide incorrect information. I just called to ask about 2 charges on my account that added up to be around $85. The customer service representative put me on hold for about 10 minutes (which is totally fine, she could have been new) and then told me that I called to cancel my wireless line last month. When I advised that this was not true, she told me that she was reading the notes and that I called to cancel my phone, but then I decided to reactivate it... What? Again, I told her that this never happened. Anyways, she puts me on another hold and comes back with "Those charges are from late fees." One, I never paid my bill late. Two, the late fees are $9.25. Anyways, this type of stuff happens about every other month. I would STRONGLY advise using another company. I have an iPhone 5 and Internet and I can be charged anywhere from $100-$275 depending on what bogus charges they decide to add to my account.

After trying to reach the ATT store nearest where I live to no avail, I went to the store. Once there I was pleasantly surprised. I was greeted at the door and met with Tarrence Burch, Jr. He was very knowledgeable, professional and patient. I also spoke with Larry, the manager/assistant manager (I'm not sure which) to let him know how impressed I was with Tarrence. It is not often that you find someone that is truly the kind of person ATT wants to serve as a representative.

I am a licensed CPA and I am warning anyone considering doing business with AT&T Prepaid Wireless to think twice. This organization interrupted my service was subsequently paid the balance due, my credit card credit limited decreased, and have not restored my service. I spent over an hour trying to communicate with their foreign employees about this matter and the level of incompetence is appalling! Do not waste your precious time doing business with this organization.

Horrible Customer Service, They gave me the run around when I tried to unlock my phone that I paid them for and waited over the 48 hour time period. I have been a customer for over 15 years and they had me on the unlimited plan I chose about a year ago, then all the sudden my bill goes up $75 a month and they try to tell me that's how much it has been! I had them look at my previous bills and they couldn't even argue but said that's the price now. I still have not been able to unlock my phone and have to ask them to refund my payment for the phone. AT&T LOST ME FOREVER! I HAD 6 LINES WITH THEM.

I had at&t for over 16 years. I figured all cell carriers are pretty much the same so I just never made the switch. This last year was the last straw, I'm embarrassed I waited so long. Challenges/regrets: 1.) they're prices are at least double of all the competitor providers. Long term loyalty meant nothing when negotiating a reasonable plan. 2.) the customer service was a never ending headache; I constantly had additional charges for things that I had to dispute yet the resolutions given by customer service never seemed to match my bill, meaning more hours of calls, hold times, and reexplaining my concerns to god awful customer service reps. Never ending. 3.) I brought my fiancé to my plan. She traded in her 6S iPhone (brand new) because we were told we'd receive a buy out. They took the phone, gave us the steps to follow, we did everything at&t told us to do and in the end we got NOTHING for that phone. Nothing short of stealing my fiancé's phone and then charging is an arm and a leg for service. Loss of over $600. We tried to get the phone back and after weeks of effort they said there's nothing they can do and they no longer have our phone 4.) when I finally moved to another carrier I reduced my bill by 2/3rds and I have an additional line! (Sprint) I discovered, after weeks of calls and effort, my paid off iphoneX that was finally was unlocked but unlocking doesn't matter because the phone can only be used w at&t service. So what's the point of unlocking? I paid over $1,000 for that phone! What a scam. In the end I feel like the foolish one. It was an abusive relationship and I should have left them years ago. Don't make the same mistake I did. DON'T DO IT!

NEVER, EVER use AT&T! Get out while you can! Not only did they force me to pay off a $700 iPhone contract after my husband died, they've now locked me out of my phone for 4 days because I switched to Verizon. My phone is completely paid off, mind you. They just locked it because I switched to Verizon. And no matter how many times I call them, they claim that it's an automated system and they'll get to me whenever they get to me to unlock my phone. Completely unacceptable. IF YOU DON'T HAVE AT&T, BE GRATEFUL - and NEVER make the mistake of going with them. If you do have them, get out before it gets worse for you!

I was an AT&T customer for years and had to switch for a rotation to Europe. I always valued the company's integrity. I never had a bad experience with their customer service or products.

This review is based on my experience with their farming out of claims to external claims firms. A overhead data cable fell from the telephone pole and was laying int he middle of the road. My wife ran over it and it became entagled in the front suspension of her Audi SUV, causing thousands in damages.

The claims company representing AT&T, Sedwick CLaims Management, denied the claim, saying AT&T wasn't at fault and that my wife should have avoided the approximately 1-2 inch wide cable that was hanging from a power pole and lying in the road. Luckily, she hit it. That road leads from Ft Sam Houston and everyday soldiers ride motorcycles down that road at 45 mph+. If someone hit that cable on a bike it would have killed them.

AT&T has refused to acknowledge any responsibility, despite the cable belonging to them. This isn't an insurance scam. My wife wasn't hurt and our inusrance company paid for the damages. However, this speaks volumes to the integrity of AT&T. I cannot support any company who victim blames and avoids responsibility for their, or their employees actions.

I signed up with AT&T as part of an AT&T staff offer whereby a staff member can have up to 10 lines, and pay only for the access fee for the first four lines, with the rest having no access fee. This seemed like a great offer, with the monthly total for each line coming in around $20 (comparable to many multi-line plans from other providers), so I signed up 10 lines of family and friends. This was when the nightmare began. We spent literally 30-40 hours on the phone, bouncing between employees who made so many mistakes that it went beyond a joke. It took over 2 months to finally get the lines set up and several people couldn't get their numbers ported and had to start from scratch. Then the bills arrived. Despite the fact that multiple AT&T employees confirmed the offer of the free lines, we were then told that this was incorrect and that every line had an access fee. This meant that each individual line averaged out at round $35 per line. After going through the hassle of moving 10 accounts across to AT&T, we have been completely misled in every conceivable way and lost days of time. What's more, every single time we've had to call AT&T, there are no records of our interactions, so we have to start from scratch with every staff member, wasting 30-40 minutes with each one before they handball us to someone else to start again from scratch. I've just spent more than two hours on the phone before being transferred to a department that gave me a message to call back during business hours! AT&T is the MOST disgraceful telecoms company on the planet. While so many companies are offering discounts and special offerings, AT&T is still charging prices from the 90s. Their customer service and record keeping is deplorable. Such a shameful, disrespectful, misleading, dishonest way to treat loyal customers!

Stay away! I spent 2 years paying overpriced monthly fees for initially 3 GB, to 5G. They would increase price without notifying me. I was paying $85 a month and could not be in a text group chat of more than 10 people with only 5GB. They also have overpriced international plans that would run out on 1 day. I ended up switching to T Mobile after 2 years of just giving my money away to AT&T. I used to pay my monthly payments before payment due date, and did not use the last month I had played for. They refused to give me a refund! Unacceptable

I don't like to leave bad reviews but this company is always a nightmare to deal with. We had a great deal on "high speed" internet but it was either going out or too slow to even stream movies. They finally came out to fix it but nothing changed. So we switched back to our previous company and gladly paid $30 more for good high speed internet. But even as we were changing companies they made it difficult. The other company had a promotion of paying your early termination fee but at&t refused to send an itemized bill including those words so they wouldn't pay it. It's like they did it on purpose. And now my dad who has at&t as his cell phone company gave me his old iPhone because he got the newest version and it has been a nightmare again to get it unlocked so I can use it with my carrier. They supposedly did it in the store and said it would be unlocked in 24-48 hours but it didn't happen. It's outrageous that it would be so difficult and slow to unlock a phone that is already paid off. My carrier automatically unlocks your phone after 3 months. It's also horrendous to try to speak to a competent person when you call customer service. You explain the issue to one person and then they transfer you to another. And I'm not exaggerating when I say I've been transferred to 4 different people. And have also had to call them 8 to 10 different times to finally speak to someone who actually knew what they were doing. That was when I tried to return an iPad and was promised I wouldn't get a cancellation fee if it was returned within 30 days. And that was because the guy who brought us the iPad lied and said the monthly payment would be significantly less than what we were actually charged. It's a complete aggravation and not worth all this effort and time spent to fix issues

I have subscribed to cbs all access with limited commercials. As I was watching, an ad for AT&T came on which depicted a gay couple leaving for a night out. I am so sick of this incorrect life choice being pushed down our throats. It is not a healthy environment for anyone it touches. Just for a second think about the little ones who are brought into that misguided world. They are not born gay, (no one is-it is an absolute choice) so that means these children are being brain washed. Send a message, we have the power as a group of sensible, law abiding AMERICANS. Boycott anything of AT&T until they stop forcing this issue. Let's start here, see how easy it is to get their attention with our MONEY power and then we will work towards the next problems. I will stand with you as a Nation, let's make the stand start right here. SEND THE MESSSAGE TO ATT, WE WILL NOT ALLOW THIS ANY LONGER. Give me your thoughts about this and the potential for a Nationwide movement to get control of the outrageous injustices our government has promoted. Thank you all

My equipment was packed away and I could not return it by the deadline, so the charged me $300, which is fine. The representative told me I would receive a refund if I mailed it in, so I carefully packed the equipment, carefully bubble wrapped it as to make sure it would get there safety, because I really needed that $300.

After about 8 calls and 8 representatives and weeks time, I still could not receive my $300 back. They confirmed they had received the equipment, but they said I needed to call their financial services because they didn't see what they needed on their record.

WORD OF ADVISE: if they promise you you will get your $300, they will make it almost impossible. I never got my $300 back, but they got their equipment safe and sound, so they got to keep the $300 AND got their equipment back. I feel like a sucker and a loser, and I will never for the rest of my life use At&t again for ANYTHING.

This is by far the worst internet service provider co. I've ever seen! Customer Services is worst! Today I called them for assistance as my 50 usd 8.0 high speed plan never allows me to have high speed data! Its internet is pathetically slow through out the month! The l1ady started trying to sell me a mobile device from AT&T I informed her I've Samsung galaxy & I hung up. She sent me 4 threatening messages (they are saved in my cell) informing me if I don't get in contact with co. They are freezing my account tonight and there will be 10 usd charges as well! I sm astonished. This month i went to the store on Preston Road they accidentally put me on internet only with no line use, the next day I went to 3 different At&t locations all near preston Road trying to get customer services to help me including my parent branch. Unfortunately the, sweet Mexican guy who had sold us this connection was on leave hence the manager refused to help me they all asked me to go to the opposite road side Preston branch where I had deposited by 55 usd payment. When after 3 hrs of wasted effort i finally went to the store where I had deposited my monthly payment yesterday the customer service guy apologized fixed my issue ASAP informed me any one of the other 3 branches staff could have fixed the error easily but they didn't want to do it... it left me with a bad impression that turned into a, nasty impression as tonight I received below mentioned messages from At&t technical support rep whom I cslled to help with my pathetically slow internet although 2.7 out of my 8 high speed data is still remaining she, sent me these texts:
1. AT&T Free Msg: We will cancel *******955 effective 01/13/2019. If you would prefer to keep this service active, please contact us at *******500.
2. AT&T Free Msg: While suspended this number will be charged $10 plus fees, surcharges and taxes per bill cycle. Charges may be prorated based on activity dates.

So I ask what kind of company are you guys running where should we give your feedback. As a professional Banker I feel the company is in desperate need of client feedback forms and service quality prople to check staff attitudes!

They lie! They suck you in with their "bundles". They will tell you one thing and then give you something else. When you call them about it they will suddenly have no record of what you were told you were getting. Even if you have all the dates, names and order#'s from your conversation. They are all nice and sweet when you are talking on the phone and they will tell you they want to help but then you find out you were screwed once again and when you call them AGAIN they have no record of the conversation. If I could give them less than one star I would.

Terrible service, this is the worst service I've ever had. Canceled all services with this company after my customer service experience. Customer service is horrible, their service in general is horrible, and they don't offer anything I can't get at any other competitors store. I wouldn't recommend service or work with this company, they are discriminatory and bias. All they do is take advantage of you and try to sell you stuff that you don't need so they can raise their commission. If you want to be serviced by a bunch of dilettantes, this is the place for you, bad service, work, and experience, Joshua at legacy village has terrible customer service experience.