AT&TReviews 2,450

I don't kno whatever happened to AT&T but they have lost their minds for 8 months I've had nothing but problems my bill gets paid 3 days later I've got another bill due even higher than the one I just paid so numerous times I've contacted them nothing changes aat one point I've got an agent calling me for 3 days just to argue with me it's to the point I've contacted the BBB I'm fed up tthese ppl are ripping us off badly and then trying to make it our fault. I do NOT recommend AT&T to anyone

AT&T do not honor their promises, of Visa gift cards! Do not fall for their bs! I switched to AT&T in February, with the promise of a $100.00 Visa gift card. I never received it, and it is May 10th, today. After spending over two hours trying to get someone to help me, a supervisor finally informed me that I did not qualify for the gift card. WOW! I remember the day that the service technician came to my home. It took over 4 hours to install, no biggie. Then my account manager came to discuss my services and explain everything to me. I asked him several times about the gift card, and he assured me that I would receive it in the mail in 6-8 weeks. Again, no biggie, I am a patient woman. He even gave me his business card with his personal cell number, in case I encountered any problems, or had any questions. When I did not receive the gift card, I called him continuously, and texted him as well. I begged him to help me, since I couldn't get anywhere online or over the phone. He never responded to me, in any fashion. I bet he would have responded immediately if I wanted to purchase more AT&T products. In case anyone would like to reach out to him, his name is Ryan Roggow, and his phone number is *******699. Tell him Trish gave you his number! SOOOOO, with all of that being said, F U ATT&T, and F U Ryan Roggow. I cancelled my service and I am going back to Spectrum. For the love of god, people, take heed and believe these reviews. I sure wished I would have.

Spent over 2 hours on the phone and accomplished nothing. Just tried to simply transfer my mom's account to the family account. After 2 hours they said we can only do that in store. We went to the store for that sole purpose and was told we needed to do it over the phone. It's an incompetency circle jerk where you get sent from one department to another where no one can actually do anything other than give you a different department to contact. Never have I witnessed so much collective incompetence.

I have been screwed by att for the last time they dobt give a hoot about you me and my grandson was watching cartoons and my service goses off. So I call my bill was 157 I made arrangements to pay that. Sent them 80 dollres ans then turned around and sent them 40 my next due date with them wouldve3been the 29th but that cut me off. I had norhing but a bad experience with this company since I've been with them. Att needs to be shut down

Since att took over my direct tv account, things are nothing short of a catastrophic event. You now must have a security number, a security code, a security question and an account number to access your account. These people are not able to identify my account with a simple phone number. They are not available 24- 7 as they claim. It is an absolute nightmare dealing with these folks, as you will be charged at every turn to reinstate your account as you were disconnected from their service because you cannot access their service from the internet because of arduous access procedures. BE PREPARED TO HOLD A LONG TIME ON THE PHONE TO DEAL WITH CUSTOMER SERVICE. AND YOU MAY BE DISCONNECTED AND HAVE TO START OVER. EVEN THEY have a hard time accessing YOUR account with their own convoluted, whipsawed, wrapped around the axle, access codes, security questions, various numbers, etc.etc. As a business owner, I would never, ever have such a complicated, misfitted, unfriendly, user system, such as att has. In the old days att was very highly thought of, and that high regard eventually was lost because of greed, power, and manipulation. I hoped with the New Att things would be different. They are not. Stay away from ATT, FIND SOMEONE ELSE TO HANDLE YOUR CABLE NEEDS, AS THEY ARE A WALKING VOLUME OF INCIDENT FROM A TO Z! ATT WOULD BE AN EXCELLENT CASE STUDY, FOR WHAT NOT TO DO TO KEEP AND ATTRACT YOUR CUSTOMERS!

Almost impossible to speak to a person for support. I signed up for the new fiber internet service. After 3 cancelled installation appointments, the 2-4 hour installation took all day. I tested my speed while the installer was there and was only getting 1/2 of the speed I subscribed to. The installer said his job was done and I should call support. After the difficult hassle of getting to a heavily accented support agent who knew nothing and just read from a script I gave up and tinkered with it myself, I was able to get the promised speed. I pray that I don't have issues in the future that require tech support.

They leave you on hold, have a horrible phone system and charge you a $100 for installation even if it's already set up for AT&T!

I switched to AT&T prepaid from virgin mobile prepaid because I bought an iPhone online that was not unlocked. I thought the service would be comparable but I went from paying the same amount and getting 10 GB of data - to AT&T's garbage, insulting deal of 1 GB of data. When I called customer service to unlock my phone so I could go back to virgin mobile, They insulted my intelligence by saying I was stuck with them for six months. When I asked to get transferred to a supervisor they said there was no supervisor available. When I insisted on speaking with the supervisor she put me on hold and pretended to be someone else but it was the exact same voice. She then told me to go online to do an unlock request, which resulted in the same answer. This is the worst company I've ever had the displeasure of doing business with. I can't wait until I never have to deal with at&t ever again!

Contact BBB.org to file a complaint against AT&T if you have a problem with them.
I purchased a tablet from them for a Bundled deal. They didn't do what they offered instead they separated everything and I was out $ 300. They admitted it was there fault but Never refunded the their mistake that I paid for.
I cancelled my month to month phone and they charged me $ 632.00 without an itemized bill, I asked for one but was never given one. I only owed $288.00. I ended up paying out $ 505.00.
Never ever until my dying day will I ever go back to them.
They only care about making money!
They will make you go in circles.
They don't care about what you have to say because they have your money.
Money is the root of all evil.
Shame on you, AT&T!

Let say you have a problem or an appointment if they show up if only they show up you thinking they out working on the problem nop
They gone left leave before you even know it

I've had the WORST experience with AT&T. My roommate had at&t and ended up moving out and moving her service. All I needed was a router everything else was set up. I learned after I had someone dispatched to set up my internet that I could have had them send over a router and do self set up because all he had to do was plug in the router. I then called to see if I could switch to self set up or see if I could get out of $100 of paying someone to PLUG IN A ROUTER. And the lady I talked to on the phone was extremely rude to me and belittled me. It was the worst customer service I have ever experienced and I work in the service industry and I'm always aware of service. Shame on you AT&T for your customer service I'm now on the lookout for a new provider and want everyone to know how bad my experience was. I'll be writing reviews on yahoo and Facebook and twitter. Customers shouldn't be treated that way.

I have direct TV and wireless and have to call every month for billing errors. When it was direct TV it was considerably better. With wireless it has always been awful. I got two new lines for christmas gifts and they sent me three phones, now 3 months later and numerous calls and hours (literally hours) on the phone I still am getting charged for that line and the installment plan for the phone. We are likely going to a internet based TV provider and a phone carrier with good customer service. I am totally willing to give up a little coverage for a better overall experience.

I had Direct TV for 6 1/2 years with great customer service and smooth running equipment. As soon as AT & T took over trouble started. I began receiving emails stating my bill had been not been paid.
It's automatically paid out of my check to Direct TV every month. After about 6 months I got tired of this and when I received a double OOPS bill hasn't been paid (when it has) message, I decided to fire them. It took me 7 phone calls to get through to cancel my account as soon hey kept putting me on hold and then hanging up. AT & T attempted to get me to pay $96.00 which I do not owe!
I finally reported AT &T to WA State ATG/Attorney General's office. A few days later a Man from AT & T calls me back to say "sorry" but will not refund my prepaid payment! I had AT & years ago and fired them. This is my 2nd time firing them and I refuse to do business with a dishonest company who takes ZERO accountability for their deceptive practices. Do not do business with AT &T!

The service is terrible. I switch from this company after my service was down and they did not show up for an appointment three times. When I complained I had missed work because of their incompetence (when I checked the service status it said the appointment would happen) until it switch to asking if I was inquiring about the service visit they had made. No one ever showed up. Costumer service lied and said they would show up the next time. They didn't show up. As soon as my contract was up I ran from this company. Beware do not lock yourself in. You will be sorry if you do.