AT&TReviews 2,450

Long story short, I switched wireless service to AT&T with hope (and promise) of lowering my wireless bill by bundling AT&T internet (which I already had). The sales rep quoted me a price which was inclusive of a new phone however my bill is 30% higher than quoted. I've spent hours on the phone with AT&T and their solution is for me to get a cheaper plan with less data or pay for a more expensive plan which makes no sense. It isn't my fault their sales rep quoted incorrectly, but they seem to hold me (THE CUSTOMER) accountable for his mistake. Do yourself a favor and stay as far away from AT&T as you possibly can. Their wireless service is inadequate as well, so now I'm paying more for worse service.

They cant make up their minds -- every month its a different amont on bill
Stay away from att - they lie - they cheat

Called this afternoon to speak with the Chattanooga AT&T customer support this afternoon in regards to my account. I spoke with a manager named Perry Shaw and he was absolutely terrible. He rude off the bat and refused to help me in anyway. He even went as far as to block me from the customer service line so that I could not speak with anyone regarding the account. I will absolutely never refer anyone to this company because the service is awful and the customer support is even worse. They lost a customer because of the terrible manager that I spoke with this afternoon

I recently went to ATT in Dunwoody, Ga to upgrade my phone. Upon arriving at home, I realize ATT gave me the wrong phone. The next day I return the phone. At first ATT was going to accept return, but then wanted me to pay a $45 restocking fee because I opened the box. When I said this was absurd, the Manager, Tam Lee (if this is his last name) then said if I did not pay, he would not exchange the phone because he now sees a scratch. The Manager, Tam Lee, then wants to stare me down. I asked for his Managers name and he said NO he did not have to give me his number. So he begins to stare at me, $#*! his head to the left and says "what do you want to do".
Is this really how ATT trains their Managers.
I exchange stares, pay the $45 because I need a phone and feel as though I did not have a choice if I needed a phone.
Not only will I never recommend ATT, I will go out of my way to encourage everyone I know to move away from ATT.

Fours years ago I had AT&T as my internet provider, It was too slow, and I did not like the service, so I canceled it, At the time on the original order for the Internet, we bought a protection plan with online support. When we canceled the Internet, we also canceled the protection. That was four years ago but, they still kept charging me the $15.00 per month for the add on protection

I called numerous times and talked with many agents who told me they would correct the problem. Never happened! I calculated AT&T owes me approximately $750.00 over four years for failure to cancel the charges we no longer needed or wanted. The last time I talked with an agent, I surmised from the conversation that was going nowhere. I asked to speak to a supervisor and was told that there was none available. Total jerks! They talk a lot, but it's all bull $#*!. When I canceled my subscription with AT&T they just acted like nice having you around for eleven years, "pasta la vista.

We were AT&T customers for eleven years. They could care less. I checked their reviews

3 and 90% were one star. That speaks a lot.

I moved into a new home. I arranged. To have internet installed 2 days after closing. I was sent an email 3 days prior informing me services was already at that address but with a different name and I had 7 days to correct the error or they would cancel my order. I closed on time and called the next day to verify installation only to find out they already cancelled my account. It took 3 calls to customer service (in the Philippines) and 1 to Technical support in Chicago only to tell me it would be a week before they could provide me service. I was also told I am not eligible for a technician and I would have do a self install. Fine overnight me the kit and let move on, no they cannot do that. On 2 occasions i was told I would receive a call back within and hour confirming my install. Here we are 3 days later no call, I again called customer services (Philippines again) and it took their agent 17 minutes to confirm my install date after I provided her with my phone number. Fingers crossed my install will happen. They refuse to let you speak with a supervision. The kicker was when the agent said "I am sorry, this is not your fault and it is not AT&T fault... I lost it... there are only us 2 involved who in the world is responsible?
They are horrible... I lost a weeks of work and pay because I work from home, which I repeatedly told them. They don't care, they read a script, they are awful. Outsourcing only works to save the big companies money, it screws the consumer and those making you your profits.

AT&T had to give me one more go around of absolute CRAP before I fully left their company. They lost my phone # in transition to switching to Spectrum, saying that I only told them I wanted to cancel service, not switch service. That is 100% untrue. I told them that I needed my phone unlocked so I can switch phone companies since At&t is beyond over priced, their customer service is almost always below average, and I constantly get hung up on by them, or put on hold for longer than necessary to get an issue resolved. In order to get the number I have had for the past 19 years back, which was sent back into "phone space", they told me they had to run my credit to make sure I was eligible to receive that # again even though I was fully paid out with them, and had my payments automatically deducted and was never late on a bill. I have never been given such the run around by a company before. I am 100% done with AT&T, and recommend anyone else who has them to leave their joke of a company sooner than later. Document everything, every time you speak to their representatives, because they will change your story on you, and try to turn their problem into your fault.

AT&T is one of the worst companies out there. Their employee are not trained so they give you promotions that aren't suppose to be given out, and at the end of it all you are stuck paying this bill that doesn't make any sense. What does AT&T do? They tell you, the customer, and I quote, "well you should have known better". I've sued them and won for their stupidity and warn all customers to stay away from this horrible company. We started off with a $200 bill and after 10 years or no upgrades to the plan we were paying $1000 and they couldn't understand why we were being charged that price and couldn't do anything about it'. That is the way they treat their customers! Never again will I EVER get their services. I'm going site to site to share my experience so other families don't get into the horrible situation!

This company spends a lot of money on advertising their services, however they do not live up to their promises, i have had internet for two years constant Slow Iternet service and they always say it is on my end, WRONG.My equipment and computer is running fine, it on their end, their equipment and systems are outdated. Unless they have thousands of customers in a area they do not upgrade their equipment.So Constant failures, having to restart the gateway 4 times a week and virtually useless some days to even try to get online.

AT&T is the worst company ever! They have the worst customer service ever! And tell lies to make you feel as if you're delusional! I've been with them for 10yrs and the end has come! I'm dead done! I would never recommend anyone to AT&T ever in life! And even the people at the Office of the President of this company lack respect! Prices and fees out of control. And could careless of your circumstances when it comes to your bill.

AT&T is a terrible company! We had a bundle and cancelled everything in January. We did it online, but I went into a store to make sure everything was indeed cancelled and was told everything was cancelled. We have continued getting monthly bills. Each month we call and after giving them about 30 minutes of our lives, are told that everything is taken care of. Today we called about the latest bill and were told that there was a record of a March call, but that the cancellation was not in effect until April. So, we own them over $300. (This is not the same as the $400 cancellation fee we paid when cancelling.) Aughhhhhhhh... It would be cheapest ti pay it and be done, but this is wrong. Unless you want to have AT&T until you die, don't use them ever. I wrote this June 1st.

It all started in December 2018... The promotion ended and I had to get a new one. So I just down graded to no STZ and Showtime. My bill was to be $149 a mo. When the bill came it was $199. Nobody could explain where my savings was...
I decided to switch to Direct TV and the technician came on a Saturday and told me bad Idea to mount on ceiling. So it was not installed. Come Monday (May 2019) I have no service at all NBA Play offs
I literally have been on the phone with AT&T early mornings and evenings after work, for a whole week. And nothing gets done. They tell you fake promises just to shut you up. They promise to reimburse me, they promise to send some one this past Saturday nobody showed or tx me to let me know they were not coming. Been waiting over a week for a technician to come and reinstall the service. I screamed, cursed even cryed and the didn't give a!#@*.

I was going to Mexico and told the ATT support to not allow any of my lines to be charged for international calls, and requested none of the lines be able to take or make international calls. 1 month later, I receive an extra $100 additional fee for international calls to my already inflated bill. At this point, I begin the many calls (2 calls a day for over 2hours wait) to ATT in attempts to rectify the false charges. I was given phone numbers to unified *******085, which led to the ATT automated system hanging up on me every time I called. Another time I was told that there is an International dept that can assist me, and there I was also told they have placed a claim but I never heard back from them. I called in for a few more weeks, until finally after many threats to call my attorney, and creating a class action lawsuit, did I finally get told the money will be refunded. I am still waiting for the money to be refunded. My advise if you are considering ATT is find out how much your time is worth, and forfiet all of it to ATT because that is what you will end up doing if you have the misfortune to become their customer.

I live in rural Mendocino County and have ATT DSL "high-speed" internet. Speedtests routinely show speed at 4-5 mbps and in the evening speeds are consistently throttled down to levels 1-3 and streaming, even on a single device is often compromised. 5 years of complaining, replacing equipment, and excuses do nothing to improve the situation. Ironically, the main fiber optic cable through the area to the coast runs through the property I live on. ATT service reps give the same scripted answers when reached. What gives!? Unfair practices to throttle speeds in certain areas.