AT&TReviews 2,450

$285 a month for 3 cell phone lines, Cable, and Internet. And none of them work reliability.
5 of my family members have cell phone service with AT&T, all of us experience multiple dropped calls or no signal at home and even outside our home, on new and old Iphones, throughout San Diego, I can even identify several dead spots along several roads and areas in San Diego. This has been the case for years.
We use WiFi service for calls when at home. The reception is typically poor.
And recently, their internet service / bandwidth is getting really bad, I am not able to dial into teleconferences, when working from home, the internet connection cuts off in the middle of teleconferences, although I am using and paying for a new high end router.
The quality of the cable service is no where close to HD, we have a 65 inch TV, and high end receiver from AT&T, the resolution quality is very poor, and the picture flickers, it hurts to watch, let alone ads. We stopped watching cable we rely on Netflix and Amazon prime - when AT&T internet works!

Worst customer service ever. Rep in store created 2 accounts in my name when I only opened one ruined my credit because I had no idea it existed and it ended up in collections. I was promised a discount I never got was charged the full price for my phone when it was supposed to be free. I canceled automatic payments and they took my money with out my permission when I wasn't even supposed to be charged that amount I would not recommend att to anyone. Worst cellphone company ever by far

I have been a customer since 1990's and am trying to be patient. I opened up two new accounts of wireless and Internet in August 2019 and trying to combine these bills to receive a $10 discount on Internet. It is now June 2020 and my bills are not combined. I have been on about 20+ phone calls lasting at most 1.5 hours in length discussing "issues" and at the end of every call they have said they combined the bills and to wait 3-4 billing cycles to show. It has been 10 billing cycles now and am trying to speak to a supervisor. I would like a call back because all this is not my fault and I have wasted discounted money thus far. So, AT&T if you are receiving this I would like to speak with you.

AT&T has been difficult in the sense that the website and general customer service automated system is not user friendly. I had an unfortunate customer service experience recently that was completely rectified by two agents of whom I spoke to today. Henry with AT&T internet customer service and May with AT&T Direct TV customer service. They were BEYOND ACCOMMODATING and so incredibly attentive and kind. These two agents are the reason I am happy with my AT&T service and they deserve to be recognized. Thank you Henry and May for your excellent customer service! You rocked it!

I was looking for a review to leave for the customer service for AT&T in taxes his name was Rodolfo he did a great job and he's a great employee I'm a x pastry chef from the Ritz-Carlton and definitely I would hired man like that thank you for hiring someone like that I know sometimes employs like myself even at the Ritz-Carlton do not get recognized but thank you very much five diamonds thank you AT&T Jeffrey from Miami please pass it on I wasn't sure where to leave this review thank you to whoever reads it God bless you and be safe

Called their retention dept to try to get a better deal to save money in these pandemic times and representative said they could save me $40 a month. I signed up along with a phone upgrade. Was all happy till I got the email of my new services, instead of $40 less my new monthly bill is going be $40 more! Tried calling to rectify, still on the phone with them for over an hour. Will cancel and switch to Verizon or T-Mobile. ATT doesn't care about their customers. Stay away worst customer service!

Set up internet installation at my parents house and confirmed with the rep that the installer would be wearing a mask; I was assured that absolutely the installer would be wearing a mask. They also sent my mom a disclosure confirming that the installer would have minimum six feet from contact with anyone, and on and on ( a veiled, cheap attempt to act like AT&T cares about its customers during the pandemic). Well low and behold the installer showed up wearing NO mask AND only put one on after my father told him to.