AT&TReviews 2,450

Their entire online experience is a suicide inducing nightmare. Every site, every aspect, every link is in need of a thorough and complete review and immediate revamp. Laced with conflicting instructions', pointers to selections that don't exist, security questions nobody would ever consider much less remember any answer for, linking anything to any account or user is next to impossible, not to mention the gauntlet of meaningless suggestion and advertisements you have to plow through just to get where you need to go, or the superhero speed the servers work at, that of course is sarcasm, make sure you have a pot of coffee on or a lawn to cut while waiting for the request to get processed. For a multi billion dollar company, why they prefer to operate as an aimless, no idea what the hell I'm doing, shoestring company, in their online interest is so completely confusing, disturbing and in today's business world considered irresponsible.
I wish I would have had the awareness to take screenshots as these things occurred, but the frustration was all I could handle, that and keeping from putting a gun to my head for relief.
Thanks AT&T, for nothing.

We switched from Verizon, huge mistake. As soon as this contract is done I'm done with them. They claim their reception is better, its no different from anyone else's. No worse but certainly no better. I had a problem with my new phone not switching over. Went to three different stores with three different solutions. One store even require a readable bar code on my driver's license. It was damaged so it was an issue because they couldn't scan my driver's license. Neither of the three stores resolved the problem which eventually resolved itself two weeks later. That's how long it took for my number to fully switch over. When we started the new service with at&t we were in the store for nearly three hours. Verizon we bought new phones and the phones were fully functional 30 min later. Now as part of our at&t package we subscribed to direct tv and direct tv now. We didn't really want satellite but the salesman showed us how we could save money by simply using the Hotspot on our phones and get rid of our wifi. It was horrible didn't work which actually cost us more money to re install our wifi. As for direct TV now on my phone I have never been able to log onto the app. We've had the phones going on three months now and I have conservatively spent hours, no less than 15 to 20 hours on hold only to get a robot that you hope sends you to the right person. Well I found out that at at&t there is no right person. Or robot. After spending sometimes two or three hours on hold i would get the wrong person and have to start all over again at the back of the line. This happened multiple times. I stayed home from work one day and spent a total of 8 hrs on the phone and to this day still no resolution. Next, I had at&t already installed on my phone but tried to cancel it because I thought i had direct tv now with my new plan. Just to cancel a service you will spend hours on the phone only to reach people who haven't got a clue. Three months later I'm still paying for a service I don't want and can't get a service i do want. And there are NO 1-800 numbers on there website so you can cancel. I had to Google the number which did me no good because the staff are not adequately trained. And now for a new low in customer service, the robot actually said, I'm sorry and hung up on me. Iv had customer service reps that I had to hang up on because between the accent and the poor reception I could not under stand a word. Summery they sell you a broken product and then can't fix it. All this in three months. To be honest, between a bad heart and ptsd I don't know if I'm going to make it through a two year contract.

AT&T continually fails to deliver the services for which I am paying. I am writing to demand punitive and corrective regulatory action.

I am an AT&T land line and DSL internet connection customer in east metro Atlanta. In the 33 years I have lived at my current residence, I have often had to endure problems with service. The service interruptions have become worse in recent years and acutely worse in recent months. Every few days I must call the company for repair either because there is static or no connection at all on the land line, the DSL signal fails, or both. I have made four such complaints in the past month.

These problems would be permanently solved if AT&T would replace the obsolete copper cabling system with modern fiber optic technology in our community, but it is not doing so. While we wait in vain for this upgrade, the company refuses even to maintain the existing infrastructure serving us. Frustrated repair technicians have told me that the equipment in a particular box in our neighborhood is worn out, and the company will not spend the money to replace it. On tech noted that it was especially prone to fail during stormy weather.

I recently discussed the problem with Gary Ladd Jr., Manager for Technical Support, Office of the President, AT&T. He told me the company had determined that the equipment was not defective enough to warrant replacing. I asked him how that could be when it was failing every few weeks, with increasing frequency. He had no answer. He promised that I would be contacted by Case Manager Toan Nguyn. Mr. Nguyn never called, and he has not responded to two phone messages I have left for him.

We remain AT&T customers only because in our area there is no alternative except Comcast, which has an even worse reputation for customer service. We depend on our land line because cell phone service is unreliable inside our home. Like most people, we depend on the internet for many purposes. Streaming is routinely problematic for us because the DSL speed AT&T delivers us is slow at best -- when it works. But as of late the signal drops out intermittently or continuously almost every day.

This level of customer service is deplorable and intolerable. I have written the Federal Communications Commission and the Georgia Public Service Commission demanding that AT&T be levied punitive fines and be forced to (1) replace the defective equipment serving our community by the end of May and (2) upgrade our area to fiber optic technology by the end of 2020.

About 40 years ago Saturday Night Live savaged AT&T with a parody commercial featuring Lili Tomlin and ending with the tag line, "The Phone Company. We don't care. We don't have to." After all the decades nothing has changed.

I went to a store. Had to wait in my car (understandable) due to the current climate.

The rep was kinda rude. And took over an hour to help me. He never asked me for what plan i wanted or anything.

I was activating an e sim(dual sim) on my iPhone X max unlocked.

This fool gave me the highest plan WITH INSURANCE. How do you get insurance on a phone that's already yours? Not to mention i have Apple care and insurance on it already with my primary carrier!

Then when i asked him to switch my plan i didn't want the highest one he got upset.

He submitted my port request wrong. And deleted my recent call history and didn't even tell me i would have an activation fee!

Which was free online!

Not to mention that he created a PIN number and i don't know what it is!

Horrible experience for y'all to take advantage of ppl like this. This wouldn't of happened if i was able to go inside! So that shows me y'all are taking advantage of the situation!

I RECENTLY GOT AN ATT "DEAL" AT $49 MONTH FOR FIBER. THEY NEEDED TO LAY CABLE, BUT DIDN'T BURY THE CABLE. INSTEAD, JUST PLACED IT UNDER GROUND COVER. RODENS CHEWED THE CABLE AND I LOST INTERNET. I TOOK PICTURES ANTICIPATING THIS PROBLEM. ATT HAD TO LAY DOWN NEW CABLE AND CHARGED ME $99. NOW I HAVE A NEW UNBURIED CABLE SITTING THERE FOR ALMOST TWO MONTHS TRYING TO GET THEM BACK I HAVE SPENT AT LEAST 8 HOURS TO CLEAR THIS UP WITH NO HELP. VERY FRUSTRATED AND UNHAPPY. AFTER ALL THAT THEY WILL NOT REFUND MY $99 EVEN THOUGH THEY TOLD ME THEY WOULD. ALL CALLS GO OVERSEAS AND AFTER HOURS ON HOLD, TRANSFERED, THEN GET LOST AND START OVER AGAIN. I AM STUCK WITH THE CONTRACT, BUT WANTED TO WARN YOU ALL ABOUT THIS UNPROFESSIONAL SERVICE AND UNFAIR TREATMENT.

I have had service with att for a long time. My phone and charger finally stopped working. I needed a new phone. ATT informs me I cannot keep same phone number because its prepaid ( this I found out is a lie, you just put your old sim card in new phone to keep old number) ATT lied to me about keeping an old number, then charged me for a new service and activation 45+ 15$ on top of buying a new phone because apparently they cant sell hardware without a newly activated plan.
ATT is squeezing as much as they can out of prepaid customers by misleading people with bad info. This is basically Fraud.

If you need a new phone buy one from a third party and switch your sim card, DO NOT LISTEN TO THESE $#*!ING CORPORATE PIRATES!
ATT SUCKS $#*!, especially for customer service and knowledge of phones and plans. SUCK my fat $#*! ATT

They claim to honor their customers and was lied to on different occasions. Mitchell and Diego. I set on the phone for 3 hours, and giving dates only for me to not get a call or get the promotion that was promised, and every caller tried to get me to pay a different amount than the last caller. I'm switching service. If you got through them make sure that everything is up and running properly before hanging up. Because they won't honor what was promised. I've been a customer since 2014 to be treated so poorly.

After going to an AT&T store to set up a business plan for my phone, I received multiple bills far more costly than what I was promised. I spoke with multiple employees with the company, and was informed my bill wouldn't be more than quoted. I spoke with someone at the office of the president and was told a higher amount. 4 to 6 employees tell me one amount, then I get a totally different amount from the office of the president. Customer service is terrible and the way they treat customers when it comes to issues or resolution is far worse. I feel they shouldn't be in business at all.

I spend over 52 minutes 2 days on a row trying to solve my phone problem they transfer me over and over finally I got tranfer to a lady the talk to me and she was cutting off ofcurse what else I ask her nicely if she could call me back so i can hear her better and her answer was NO... we don't call back wish i was surprised cause when she answer she ask me for my phone in case we get disconnected Im still waiting for my refund wish I was supposed to receive on April 8 and is April 16 already company is the best charging the customer for services the they are not receiving... not cool at all I'll never even suggest this company no one they just still your money!

I may not know if my son will have a high school graduation ceremony or if my friends will be able to earn a paycheck this month but one thing I do know is that whenever I need to connect with the people in my life, whether it be hearing their voice or reading their messages, At&t will make it happen. Sometimes, the At&t employees that work in customer service, have a bad day or might struggle with personal issues that come across to others as them being rude or disrespectful but they are only human, give them a break. One rude employee on the phone shouldn't affect a customers overall opinion of an entire company. At&t is my lifeline, I couldn't keep in touch with the all of most important people in my life without them. Highly recommended, landline, internet service, wireless, satellite TV... they do it all

Terrible experience with AT&T!
My mother has an account with them and her phone says no service for the past 4 days. When I contact AT&T after waiting on hold for over 2 hours, I explained them my issue, they believed the issue had to be with the SIM card. They have asked me to contact near by retailer and asked them to ship it. When they provided me with several phone numbers for retail stores I called and stores were either closed or didn't want to ship it. When I called AT&T back and spoke to them again explaining my issue they told me again to call retailers that's when I asked them to do it themselves that nobody wants to ship it out. The representative said he'll try again and after 10 minutes came back to the phone and explained that the stores don't ship out SIM cards either. So why they keep telling me to call stores to ask them to ship it to me? Why waste my time and effort. When we finally got over the fact that stores wouldn't ship it to me, he told me there's nothing he can do. NOTHING? A company like AT&T can't provide an elderly customer with a SIM card for service they are paying? During hard times like today which is covid19 going around and my mother is an elderly person? Shame on you AT&T for your customer service! I wouldn't recommend to anyone.

I started new service with them, well, I ATTEMPTED to start new service. My Internet Box wqs sent to the wrong address and I have been calling for 3 days to get a replacement! I had them once before and you can never log into your account. You have to call overseas and they can NEVER help you with anything. They always tell you to wait 2 hours and then try again. At&T GET YOUR ACT TOGETHER! YOU ARE A MJOR PROVIDER! If your overseas market can't help your customers FIRE them! Just ridiculous!

I canceled my service and returned my equipment on time and ATT still charged me for the equipment. When I went to mail it, the lady printed my confirmation and warned me to make a copy of the receipt because ATT will charge people for the equipment. It happened to me. I called to dispute the charges and pointed out to them they received the equipment on time. I was still charged. I called again, they said it will take 30-45 days to get my money back. ATT has lost a customer for life. My husband and I are furloughed and that's the best they can do!