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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Pretty good overall be more confident y'all will be able to fix a batter or whatever it is. Not so fast to make people get a 99$ replacement phone js
My experience with the claims was good and easy to process. The only thing I don't like is they sent an adapter and data cable which was fake not Apple. I lost my original one and I had to buy it again.
I brought in my phone to have a cracked screen repaired. The technician at the front desk was courteous and processed my claim (through AT&T) quicky. Initially, due to other work they had scheduled, it was believed that my phone would be ready the following day. But the team at ubreakifix in Corona managed to get my phone repaired a couple of hours later! Thanks again guys for the quick and easy process of getting my phone fixed!
The young man came on time and did a great job replacing the screen on my phone. Nice young man and very polite.
Repair tech was professional. My phone was done in a timely manner. Phone is like new again after the screen replacement.
My phone suddenly while on vacation had a vertical pink and green line on the left side. I went to the at&t store in the lake of the ozarks, they diagnosed the problem and then set up my repair in kc, where I had just moved. Found a store where I live and the. When I dropped my phone a unrealistic, and both young men who attended me explained things and repaired it for me. Very easy!
I've had a couple insurance claims over the years with Asurion and all were fantastic experiences. I've got no complaints whatsoever. All I can say is Asurion keep up the great work!
My watch was stolen. Watch 6 classic. I submitted the claim protection. Which was very easy to do. I received a message. Stating that they can upgrade my watch to an 8 classic for 100.00. Which I thought was very cool. So that's what I did. I received the new watch the next day. Great service. Everyone should get protection for your phone and watchs. Make you get the one that protects you from stolen or broken device. You won't regret it.
This was probably the easiest experience I have ever had getting my phone fixed. Will definitely be telling my friends and family about it.
It had been a long day I had just gotten out of work and dealing with my messed up phone I was stressed, but I can't thank Asurion enough on how quickly I got my phone back fixed and all I deeply appreciate the care and the timing it made my day to get my phone back on the same day and in less than an hour. I sincerely appreciate it from the bottom of my heart.
The feeling of losing your cell phone is devastating especially when we were leaving on vacation from Oklahoma to Kauai. We were loaded on the plane and was ready to put the phone in airplane mode when we discovered the cell phone was missing. We went to Verizon on Kauai and the processed the insurance claim and we were able to get a replacement and have the new one programmed in 5 days.
My experience with getting everything set up was pretty rough to say the least. However, the service tech that I dealt with was great. He was very professional and on time. He definitely made up for all the wrong that happened before the appointment.
The team took my phone right away, took care of the issue & got everything back to me in under 2-hours!
Awesome customer service, friendly representatives that actually listen and resolve customer concerns quickly. Super pleased with the resolution of my claim.
The tech came to my house and reply cracked screen very quickly. He arrived right on time, did the repair and gave me some great suggestions to protect my phone in the future. He was very professional and personable.
Taylor was an amazing help with my cracked screen. Persistent and patient, determined to get the problem solved. In less than an hour, all fixed and back to brand new.
Jump on website filled in my info 2 days later had a new replacement phone. Fantástico! Awesome job.
George
My experience was so smooth and easy! Thank you so much to Shaik for being so informative, quick and making my phone good as new! I was so worried I was going to have issues with it, but nope! You did great! Great customer service, and very friendly! Thank you so much again!
After putting up multiple issues with an old iPhone 12 including not being able to receive phone calls or take pictures for the past few months, I finally reached out to AT&T for help. I am so glad I did, I now have my replacement phone and am back to work videoing classes.
100% guaranteed done in a timely manner! Very satisfied customers! Now I am backed using again👍thank u so much…God bless your business.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members