AsurionReviews 12,825

Excellent customer service.
One of the best in a long time.

They were a really helpful team thanks for fix my phone

The representative i dealt with took great and amazing care of me and my situation. I am very thankful for her knowledge and empathy to my situation. Thank you. Very proud and satisfied customer 😁

Set up an appointment for my I phone to be fixed at my home. Was able to make an appointment the same day to have my phone repaired. Great customer service!

Phone repaired at our business promptly as scheduled. Excellent service.

My repair person was very polite, and knowledgeable about my situation. Having the repair person come to me was perfect. I worked during the repair process was finished. I repair was finished quickly. Front glass, and back glass cover.

They came to my house it was a football Saturday they took my phone and fixed it. I could not be more happier thanks a lot and the person who helped me was perfect

Excellent and accuracy and very convenient service and very reassuring

When I reached out didn't expect much "insurance" because I'd never used it before, but the ease of putting in the claim and being sent a replacement phone was one of the easiest and stress-free times.

I am very pleased with my experience...

I'd like to express my gratitude for the professional, punctual, and excellent service provided by the service technician. I am highly satisfied with their performance and expertise. The technician, going above and beyond, kept me informed of everything from beginning to end. Awesome service!

My son's phone stopped working and would not turn on at all. I started a claim which was approved immediately and received a replacement the next day. Could not be more satisfied with the service and efficiency of this company.

Every time I need to make a claim it's easy and fast have a replacement phone in 2 to 3 days max.

I logged in placed my claim on AT&T
I had to answer a series of questions and that was it.
Extremely easy and user friendly.
Highly recommend having the insurance on mobile device.

Excellent in house and phone experience. Most definitely I will use the service in the near future if needed.

My phone screen needed to be replaced, told two-hour process. Phone completed perfectly in hour with a smile along with interaction with two employees.

It was easy to make an appointment! The gentleman who helped me did his best to get my screen replaced as quickly as he possibly could while still making sure he did it correctly! He also answered any questions I had! I appreciated his help!

I always dreaded filing a claim but i needed to so i did. The processes was so easy. You pick a date time and location. They come to you fix your device and leave. Easy peesy.

My son dropped his phone and the back was busted pretty bad. I took the phone to our AT&T store that day and within minutes I had a claim started and a place to take the phone to get fixed. We went the following morning being it was so late. Dropped it off and with 3 hours it was ready for pick up. We are very impressed and it was free!

Our tech was polite, respectful and explained steps for the repair. Our tech was extremely helpful!