Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Asurion Assures cell phone owners that their insurance is worth the price. They will help you with repairs or replacement of phones you've insured.
Thank you Asurion
Cathy a happy client
Did not put a return label in the box and have not emailed the requested in over a week!
Phone was restored perfectly. The phone tech even went above and beyond to replace the back glass evem though it wasnt on the inital claim.
I had my phone screen fixed at my morning bagel place! The tech arrived on time, and was done in 15 minutes! My screen is good as new!
From start to finish my experience was easy...shopping was super fast and the online process was streamlined and super easy
Everything Very easy. Too many years using asurion never had any problems. My bad habit always lost or damage my phones. They always help no matter repair or replacing my device. Perfect perfect perfect
My phone had broke,it was the s24 ultra. I always put insurance on any phone I get. It has paid off. I put in a claim on line,explain what was wrong.they ask if I want to have it repaired or sent a new phone. In only a day I had a new phone and sent my broken one back. I wasn't with out a phone. Thank you! I'll always keep insurance on any phone i have.
Technician was SUPER Smart, very helpful and sooo speedy! I was blown away and thrilled with my entire experience and it was a complicated one!
Highly recommend!
My phone crashed. I was able to schedule an appointment for the next day with a convenient time. Phone was repaired by its promised time. I definitely recommend people to have the Asurion insurance. You can go to one of their locations and they can also come to your home and repair your phone in their work vehicle! I elected to go to a store! So convenient and easy.
Mr. Mark was extremely helpful today. He was polite, professional and super fast with completing my repair. My phone is back to working like new and I'm so very thankful!
Showed up when scheduled, very polite, fast, and efficient, super nice they come to your home, and work in their vehicle! Highly recommend
The process of getting an appointment with Asurion going into AT&T working with the Asurion rep Marvin was easy and simple. Marvin was extremely professional and knowledgeable and took the time to make sure my phone was working and got me out of the store and back to work in record time, great service I would recommend it to anyone with AT&T and I definitely don't mind the extra fee of paying for it monthly now that I know how efficient it really is
I didn't know we had the service where you come to the customer and let me tell you how great that is saves time in our day
Llame y me pasaron con el asesor luego otro y ya estuvo me dieron la orden y ya hoy fui a las 11 y a las 4 ya lo tenia funcionando.
He arrived right at 1:15 and was done in less than 30 minutes, it was fantastic.
When my husband and I walked through the door everyone greeted us with a smile and a hello Ty Brown said to us what can I help you with today her attitude was great and impressed I will definitely let family and friends knows about the great customer service thanks
The gentleman that came to our home was soo nice and very understanding.thank you
Easiest phone repair ever! They come to you wherever you are to fix your phone. They are Super fast! Worth every penny!
Guy was very friendly and polite he was great at communication what he was going to do and what I needed to do before hand, great repair technician
Answer: Asurion insurance is who: Cricket Wireless, Verizon, & most remaining cell phone companies are with now! Just be careful b/c they are IMO SCAMMERS that will get you at one time or another!
Answer: Well, when that happened to me they sent me their IMO SPYWARE phone by the next day. I think it was like twenty-five days for my phone! I hope you kept your charger, case, & took the cards out of your phone first!
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.

