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Asurion

4.2

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Asurion Reviews Summary

The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.

This summary is generated by AI, based on text from customer reviews

service
1,204
value
1,128
shipping
783
returns
772
quality
1,028

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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Excelente
November 9, 2024

Muy excelente y buen servicio excelente atención y trata a la gente bien

Date of experience: November 9, 2024
Florida
1 review
0 helpful votes
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Asurion Assures cell phone owners that their insurance is worth the price. They will help you with repairs or replacement of phones you've insured.
Thank you Asurion
Cathy a happy client

Date of experience: November 9, 2024
New York
1 review
0 helpful votes
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No return label
November 9, 2024

Did not put a return label in the box and have not emailed the requested in over a week!

Date of experience: November 9, 2024
California
1 review
0 helpful votes
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10/10
November 9, 2024

Phone was restored perfectly. The phone tech even went above and beyond to replace the back glass evem though it wasnt on the inital claim.

Date of experience: November 8, 2024
New York
1 review
0 helpful votes
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Best experience
November 8, 2024

I had my phone screen fixed at my morning bagel place! The tech arrived on time, and was done in 15 minutes! My screen is good as new!

Date of experience: November 8, 2024
California
1 review
0 helpful votes
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Best easiest process ever
November 8, 2024

From start to finish my experience was easy...shopping was super fast and the online process was streamlined and super easy

Date of experience: November 8, 2024
Canada
1 review
0 helpful votes
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Perfect
November 8, 2024

Everything Very easy. Too many years using asurion never had any problems. My bad habit always lost or damage my phones. They always help no matter repair or replacing my device. Perfect perfect perfect

Date of experience: November 8, 2024
Florida
1 review
0 helpful votes
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Best phone insurance ever
November 8, 2024

My phone had broke,it was the s24 ultra. I always put insurance on any phone I get. It has paid off. I put in a claim on line,explain what was wrong.they ask if I want to have it repaired or sent a new phone. In only a day I had a new phone and sent my broken one back. I wasn't with out a phone. Thank you! I'll always keep insurance on any phone i have.

Date of experience: November 8, 2024
Washington
1 review
0 helpful votes
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Best customer service!
November 8, 2024

Technician was SUPER Smart, very helpful and sooo speedy! I was blown away and thrilled with my entire experience and it was a complicated one!
Highly recommend!

Date of experience: November 7, 2024
New Jersey
1 review
0 helpful votes
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Great Service!
November 8, 2024

My phone crashed. I was able to schedule an appointment for the next day with a convenient time. Phone was repaired by its promised time. I definitely recommend people to have the Asurion insurance. You can go to one of their locations and they can also come to your home and repair your phone in their work vehicle! I elected to go to a store! So convenient and easy.

Date of experience: November 7, 2024
North Carolina
2 reviews
0 helpful votes
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Awesome and fast technician
November 7, 2024

Mr. Mark was extremely helpful today. He was polite, professional and super fast with completing my repair. My phone is back to working like new and I'm so very thankful!

Date of experience: November 7, 2024
Michigan
1 review
0 helpful votes
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Great Experience!
November 7, 2024

Showed up when scheduled, very polite, fast, and efficient, super nice they come to your home, and work in their vehicle! Highly recommend

Date of experience: November 7, 2024
Michigan
1 review
0 helpful votes
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10/10 perfect
November 7, 2024

The process of getting an appointment with Asurion going into AT&T working with the Asurion rep Marvin was easy and simple. Marvin was extremely professional and knowledgeable and took the time to make sure my phone was working and got me out of the store and back to work in record time, great service I would recommend it to anyone with AT&T and I definitely don't mind the extra fee of paying for it monthly now that I know how efficient it really is

Date of experience: November 7, 2024
Arizona
1 review
0 helpful votes
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Way to go
November 7, 2024

I didn't know we had the service where you come to the customer and let me tell you how great that is saves time in our day

Date of experience: November 7, 2024
Colorado
1 review
0 helpful votes
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Excelente servicio
November 7, 2024

Llame y me pasaron con el asesor luego otro y ya estuvo me dieron la orden y ya hoy fui a las 11 y a las 4 ya lo tenia funcionando.

Date of experience: November 7, 2024
North Carolina
1 review
0 helpful votes
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Thank you mobile repair
November 7, 2024

He arrived right at 1:15 and was done in less than 30 minutes, it was fantastic.

Date of experience: November 6, 2024
North Carolina
1 review
0 helpful votes
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Customer service was great
November 7, 2024

When my husband and I walked through the door everyone greeted us with a smile and a hello Ty Brown said to us what can I help you with today her attitude was great and impressed I will definitely let family and friends knows about the great customer service thanks

Date of experience: November 6, 2024
Minnesota
1 review
0 helpful votes
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ATT expert
November 6, 2024

The gentleman that came to our home was soo nice and very understanding.thank you

Date of experience: November 6, 2024
Alabama
1 review
0 helpful votes
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Cracked screen
November 6, 2024

Easiest phone repair ever! They come to you wherever you are to fix your phone. They are Super fast! Worth every penny!

Date of experience: November 6, 2024
Illinois
1 review
0 helpful votes
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Guy was very friendly and polite he was great at communication what he was going to do and what I needed to do before hand, great repair technician

Date of experience: November 6, 2024

From the business

Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.


asurion.com
Founded in 1994
Nashville,, TN
+231
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