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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Asurion has gone above and beyond multiple times, even though I have the family plan most of the claims have been for the same line every time and once on another and they went out of their way and gave me money to buy a device that very same day to mitigate a back order. I am blessed to be able to have their protection and have them covering every single claim every time and having virtually no downtime
I dropped my Galaxy Flip 5 on it's face. The cover saved the screen from cracking but there was a line across the screen and the lower half was flickering. I followed your instructions and opened a claim. I took it to UBreak-WeFix in Ft Myers FL. They repaired my phone in a matter of hours and it was all covered by Asurion. Thank you for an easy process and a fixed phone!
Soon as I walked inside the business I explained the issue & it was fixed less than 20mins the guys was really nice & helpful I highly recommend!
Nick was amazing. Professional and friendly. Fixed my phone with lightning speed. My phone feels like it's new, again.
When my screen broke they upgraded me to the newest version and boy am I happy
The tech who helped me was very prompt, professional, kind, and helpful. I appreciate his efforts to make it such a smooth, easy, and quick repair and transaction.
The staff were quick,no messing around. I came back in an hour and my phone was repaired and ready. Perfect.
My experience with a Corp AT&T was wonderful and quick too. However I would NEVER recommend an Affiliate Store that is working under the AT&T name. They put $67.00 of monthly service on my phone without my understanding what it was. They called it a DATA Line and never told me the price. For that I recommend only Corp AT&T stores. Now I want a refund of these unexpected charges. A terrible thing to do to a disable Veteran. Discussing AT&T.
Asurion made it simple to replace my damaged iPhone. I filled out a form and the replacement iPhone arrived quickly. The data transfer was easy, and I was up and running quickly. They even provided instructions on how to return the old iPhone and a shipping label.
The supervisor Eloy helped me, he solved the problem super quickly and with great kindness, thank you for the service
My tech was early, came right to me, and was done in 30 minutes. It was the best, easiest experience I could have hoped for.
Had a very good experience no hassles or anything to worry about the only thing I was out of phone for a few hours but no biggie other than that my phone was an excellent conditions after it got fixed I had a cracked screen and looks like nothing happened very satisfied
My son's phone had gotten broken at school but he wasn't eligible for a free upgrade but was able to get him a phone by submitting a claim with all of the faulties happening with his phone. The process was fast and easy. Kiddo had a working phone in two days!
Brought my Z fold 3 in because the front screen wasn't working. They fixed it and replaced the inside screen protector for me. Very helpful and nice. I'll definitely be back if i have any future problems.
I can't remember the name of the associate who assisted me but he was very sweet and patient even when I was having difficulties. I was walked through every little step and it was so helpful.
When I first received my replacement phone for losing mine, asurion accidently sent me a phone that was defective. My phone arrived a day later than expected (which was fine, I am a patient being), but once plugged in it wouldn't charge or turn on. I had to return to ATT, where I was eventually put on the phone with Asurion myself. This is where I spoke with a lovely lady named Sugar. She spoke to my about my situation, and informed me that they were out of the SS20FE (which was my original phone). After some talking and typing later, Sugar tells me that she is going to upgrade me to an SS22, and further for the hassle, she also tells me that she's going to send a technician to also come set the phone up for me. Sugar just about made me cry with such relief over a stressful situation. Fast forward to that evening. Roxanne comes to my house, and immediately we also hit it off. We had some pleasant talk about her work, family, and just life. She also made the entire setting up process a breeze, and showed such patience as I gathered the information she needed for the setup of the new phone. Thank you Asurion for hiring the people you have in your corner, those people make everything happen and reflect great care to your customers for your company. Thank you for making this so easy after quite a bit of troubling feelings over losing my old phone.
Bruce had a busy morning with customers, me being one of them. He was very professional and I received my device same day with a reasonable turnaround time and in like new condition.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members