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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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We have very good experiences very easy, fast I have in my device next day customer service very professional. In everything A+
My phone screen went out and they fixed it in 2 hours and it been good as new! Get fast and easy nd 10/10 definitely recommend, they are the best!
They came straight to our home…fixed the issue w/ the phone in under 30min.
What a person likes to do is important overall. Music is what I love and what I love to do. IPad being my first apple product was easy to use. The price is expensive 2000 dollars. Is it worth it? Yeah I guess but it didn't come with the keyboard or pencil. The product is more than I pointed out.
Filing a claim on line quick and easy; not too many questions to complete.
Tech communicated ahead of time and when he was due to arrive. He explained what he was going to check and reciew and finally what he ended up finding and servicing. Ronan was very good, fast and professional.
It's was a very super quick and fast process, the gentleman that came did an amazing job and he was super funny. Love it and will highly recommend and if need I will do it again
Great communication and overall good service. Everything was resolved in a timely manner and I couldn't have left the store any happier!
I went to have a simple battery replacement. I guess because of other things they were working on, they said it was gonna take about 4 hours. Thank goodness it only took 2!
Extremely efficient and timely. Smooth and easy to understand process. Life goes on without all the hassle and stress of your phone being destroyed. Thank you Asurion
Got there and showed them my device.They took it to the back and 1hr later got my front and back replaced from an I phone 14 plus camera lense too.
The repair tech was fast and good at what he does. He was very personable and professional.
Excellent service. Not a single complaint whatsoever!
The service tech was extremely well mannered, very knowledgeable and expressed an excellent work-ethic. The gentleman had his day planned and was working very diligently to maintain a schedule. He called ahead to make sure it was ok to arrive 2 hours early, explained his reasoning & was at my front door in 10 minutes. He replaced the phone screen within 10 minutes of his arrival, completed the ticket and was ready to go in no time. I was very impressed with this young man's performance and attitude.
The repair technician came to my house and fixed my iPhone under 30 minutes. What a wonderful service to have.
Stephen was very nice and professional. He fixed my screen fast and made the experience easy on me. I really appreciated his service
My daughter had a run in with the " white screen of death" unfortunately. The ease of filling out our claim was heart and we found out that they were coming to us! Hands down the best service! Our tech was friendly, efficient, knowledgeable and worked quickly to resolve the issue.
My phone was done early and when i got it, my phone looked brand new! I was excited seeing the results!
Ask for my replacement equipment
A was so easy and fast
It was easy to make a claim, and to receive the replacement phones in less than 36 hours.
I had to replace my screen after a standard iOS update bricked my screen. The program is solid. Very quick and easy. The only downside was they installed a non OEM screen that I can tell isn't as bright. Apple says there could be issues with some functionality but besides that I'm pleased
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members