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Asurion

4.2

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Asurion Reviews Summary

The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.

This summary is generated by AI, based on text from customer reviews

service
1,204
value
1,128
shipping
783
returns
772
quality
1,028

We monitor reviews for authenticity

Ohio
1 review
0 helpful votes
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Screen repair service
October 30, 2024

I had a Google pixel 7 pro with a cracked screen and they fixed it fast and easy. Very pleasant people and good customer service with repair guy.

Date of experience: October 29, 2024
Florida
1 review
0 helpful votes
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Best experience
October 29, 2024

Flawless experience hassle free thank you for all the expert help

Date of experience: October 29, 2024
California
1 review
0 helpful votes
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Extremely flexible and was attentive to every single step.

Date of experience: October 29, 2024
Florida
1 review
0 helpful votes
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The insurance is worth it. Husband lost his phone while out boating. He needs his phone for work. We were able to put in a claim and received the phone the next day and had it setup quickly. Lynette and Stephanie were a great help to us! Thank you for making the process easy!

Date of experience: October 29, 2024
California
1 review
0 helpful votes
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Excellency
October 29, 2024

I was able to get my phone front and back screen fixed plus cleaned within hrs on the same day. Saved me a lot of time and money which is most important. Great customer service by the rep as well.

Date of experience: October 29, 2024
Georgia
1 review
0 helpful votes
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Fast and easy repair
October 29, 2024

Technician came to my house and replaced the back glass on my phone in less than 30 minutes.
Fast, professional and quick!

Date of experience: October 29, 2024
North Carolina
1 review
0 helpful votes
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Phone cracked
October 29, 2024

Amazing, super easy to file claim, and was able to get phone fixed next day!

Date of experience: October 29, 2024
California
1 review
0 helpful votes
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Fast and easy!
October 29, 2024

They were quick and showed up at the time they said.

Date of experience: October 28, 2024
California
1 review
0 helpful votes
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The professional work
October 29, 2024

The guy was extremely helpful and extremely experienced, I was just watching honestly, how fast he was and professional. It was so easy to file a claim to have an appointment a front of my house, and boom Done.

Date of experience: October 28, 2024
District of Columbia
1 review
0 helpful votes
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Customer service was excellent and phone was fix timely. I recommend any one to try them and will not regret.

Date of experience: October 28, 2024
Wisconsin
1 review
0 helpful votes
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5 star service!
October 28, 2024

Excellent top shelf service with a telephone smile. They were knowledgeable, friendly, and caring. Couldn't ask for a better experience

Date of experience: October 28, 2024
California
1 review
0 helpful votes
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Gage, the employee at AT&T
October 28, 2024

Fast, knowledgeable, friendly and courteous young employee Gage from Santee. My husband and I had the pleasure to meet him in the Escondido location. Gage kindly explained the steps while initiating working and concluding the iPad replacement process. He made the process a nice experience.

Date of experience: October 28, 2024
Minnesota
1 review
0 helpful votes
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Excellent plan and great service
October 28, 2024

This is a great service plans for iPhones. Apple does not provide coverage for cracked screens and does not provide mobile service. This company does both. We have used them twice, and it has been excellent. They came right to our home, were on time, very communicative, and fixed our phone perfectly. I am usually cautious about protection plans, but this one is 100% worth it.

Date of experience: October 28, 2024
New Jersey
1 review
0 helpful votes
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Great Staff
October 28, 2024

I prefer to go to this location in Clifton, NJ they are so helpful. The staff here are very gracious and helpful. They were on point. Thank you!

Date of experience: October 27, 2024
California
1 review
0 helpful votes
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Blessed
October 28, 2024

I'm a 60 year old man and struggle with technology and a simple phone call to bashurian and they walked me right though the process and was very polite

Date of experience: October 27, 2024
Tennessee
1 review
0 helpful votes
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Seamless
October 27, 2024

Nathan arrived early and fixed my husbands busted up phone in less than 25 minutes. He was extremely knowledgeable, professional and attentive. I was truly impressed with the house call that was so convenient truly changed the game. I'm very appreciative. Thank you Nathan!

Date of experience: October 26, 2024
Ohio
1 review
0 helpful votes
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Easy Peasy Repair
October 27, 2024

It was super easy to file my claim and get my partners device fixed face. Staff was friendly and building was clean. Wish they had more seats but was told repair would be 4 hours and it ended up being completed earlier than predicted. Great experience.

Date of experience: October 26, 2024
Florida
1 review
0 helpful votes
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Great customer service
October 27, 2024

Great came to my house and repaired my screen in 10 minutes the guy was amazing with fixing my phone

Date of experience: October 26, 2024
Missouri
1 review
0 helpful votes
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Roy is the best!
October 26, 2024

I am accident prone and have broken my screen numerous times. Roy always gets it fixed and good as new very quickly and is always very helpful! He's the best!

Date of experience: October 26, 2024
Kentucky
1 review
0 helpful votes
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Excellent Customer Service
October 26, 2024

The tech was very knowledgeable and resolved my issue quickly and I was able to use my device in no time at all. I really appreciate the home service.

Date of experience: October 26, 2024

From the business

Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.


asurion.com
Founded in 1994
Nashville,, TN
+231
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