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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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The employees were so kind, and quick to fix my phone. Even though they had other guests to tend to, they made me feel like a priority. They took their time in explaining what happened with my phone, and what they did to fix it.
100% Professional Service, extremely easy and faster
Holly was so good! The whole experience was very easy!
I call Asurion about my mobile phone will was damaged and cracked. The team at Asurion was great excellent and very professional. I received my new mobile phone in 2 days tops i like that kind of service. I appreciate it and very grateful that i have a team like Asurion on my side.
Great service
Did everything online and they came to my work and fixed it.
Tech came out to the job and squared me away I'm beyond pleased with the service that guy was Awesome. Excellent service guys, excellent.
I had such an amazing experience when I took my IPhone 13 Pro Max to get the screen fixed. The tech explained expectations and process thoroughly and was so kind. I appreciate you fixing my phone and for your expertise.
It was so easy process to claim the broken screen.
Fast and efficient! My sons old ipad stopped working and ausrion replaced it and had it at my door in less then 48 hrs best customer service
Had a little trouble at beginning but rep solved the problem I had. The service is outstanding and very professional. The insurance is very well done. I wish they had more individuals that have the same respect for customers like Asurion. Thank You once again
My grand baby was very happy that she was getting the phone so fast thank you Assurion for your service
This was the easiest thing I have ever dealt with when it comes to repairing my devices! SUPER HAPPY! Cracked my screen and got it fixed within the SAME DAY!
Totalmente contento con asurion y el técnico muy amable, excelente 👌 trabajo lukas
My experience, it was fast and easy no complications. I am extremely satisfied with the service they provided.
Straight to the point, as it seems she's learned from prior unwarranted occasions riddled in delusional experiences, by way of selfish, ego-driven callers, who ironically (I'd only, of course, presume) put themselves in the irresponsibly uncaring position of requiring her assistance to improve their day-to-day happenings in the first place. Tyler at times trembled as she told me everything I think she expected me to want to hear. Though seemingly a traumatic response, certainly a way to keep the messiest of feathers unruffled — even when said feather bunches are calling for a much needed shake up, or four! I was inclined to ask her about her day and if she was okay, after her relay of such cozy conversational conduct. (Yes — she more than okay! Lol) Truly going above and beyond the job asked of her, and smiling through it all! I trust her to be able to handle even the most insincere customers and precarious circumstances with ever-excelling service, allowing their reductively shallow and often communally destructive realities to remain unchecked. All in the charge of good business! Keep AT&T's clients happy, even if it requires coddling their crazy, as some things simply aren't within one's job description, nor worth the lowly stoop, and that's all right. Let them argue with themself (or selves). I was honored to witness such a stellar pro move that I'll be adopting and applying within my own career and overall interpersonal life roles. Everyone should experience grace. Honestly. Thanks again for a wonderful learning moment, T. You have a right to all the ease, consideration and wealth of benefits I'm sure you're only continuing to overwhelmingly receive. Soak it up, my beautiful namesake — you've earned it!
Loads of Love & All the Light. :)
- T
Thank you for helping me out and everything and answering all my questions and being polite and grateful keep up the good work
My screen needed a repaired & was fixed so fast!
They came to me within 2 days of me requesting help.
The repair it's self was done under 15 min
I work from home till late hours and don't have the time to find a repair store after work. The mobile service is super convenient and the technicians are courteous and very professional
Never had a problem replacing my phone always the personal very pleasant.
Field the claim on a Wednesday got my replacement two days later. Provided the box and ups slip to send back. Easy!
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members