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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Was good just if they said it with new phone in order to reset old phone most turn off find my phone should have gone much faster
Walked in, dropped off phone with broken screen, hour later fixed.
After my phone was lost, the Asurion representative that was at the Clifton, NJ Route 3 location was extremely helpful. He, as well as the AT&T employees even stayed past the stores closing time ( on a Sunday no less) to ensure that my situation was resolved as best as could be. I could not be more grateful
Nothing. I am very happy with the ease of starting the claim. I love the fact that there is an option for an insurance agent to come to you if need be, however; we chose to take it into a shop near us. The tech who serviced my son's phone was patient with him while he was trying to explain what was going on. My son is 11 by the way. He had it fixed and ready within a couple hours of dropping off. Just excellent service all the way around.
The screen saver and metal edges on my fold 5 had seen better days.
Insurance paid off and phone looks like new.!
The gentleman that helped me was super helpful and nice. I had my screen replaced within 2 hours. He had such a good and positive vibe. He made an inconvenience (screen cracked) feel like a less of an inconvenience. I would definitely visit that location (Coppell) for all of my repair needs.
Thank you Asurion for making my phone service quick. I got my phone and was able to have AT&T transfer my APPs and register my phone. I am most grateful. Thank you!
The Rep. Was extremely helpful and helped to resolve the issue with the phone
The gentleman that did my claim were extremely helpful and did more than I expected. Ive always had bad experiences with insurance and getting the run around but both were honest and explained everything to me. My policy cover the screen but no water damage and explained what will happen if I get have water damage. They also helped me figure out where I was going in Denver and wrote down directions while they worked on my phone. It was nice of them to offer and do that for me. Worth driving into Denver or waiting on the repair
Quick and easy. Enough said.i am so pleased with this experience. Again quick and easy.
Had to replace a screen on my s2e ultra and it was nice they had parts in stock and it only took them a 2 hours and 7 minutes to replace it back to pre idiot standards. Me being the idiot that dropped the phone
They fixed my phone. But I had to leave it at the store over night. Which was not what I was expecting. I signed up for the home service 1st. But they failed to come out to my home not once not twice but three times. And they didn't even call to say they weren't coming. I had no choice but to drive to the next town to get my phone fixed.
Phone arrived within 2 days of processing claim, phone activation was easy to do.
Khadija was an amazing associate that really helped me she help me get my phone repaired before I went out of town and I think her so much. I hope you guys keep her around. Thanks for sharing for having her on your staff.
Nick called me ahead of his arrival, showed up on time. He was professional, friendly and well informed.
He repaired my phone quickly, and he even took extra time to show me some of the features! Excellent in every way!
Great service and my repair was done in a great time frame. The tech was very professional and nice. I couldn't have had a better experience as what I received in a promptly time of getting a repair and a great tech who repaired my phone.
Very Satisfied customer!
I had a cracked screen and was scheduled out for a Saturday to get it fixed. I got a call last night and was offered to fix it than. To my delight I said yes please.
We get phone insurance for oeace of mind.
When the phonevstarted to have issues charging, we figured that was it. I checked to see if it was covered and wss so relieved to see it was. Thank you so much for having an easy to navigate claim process. The replacement arrived in a few days. And my small world is good once again! Thank you!
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members