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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Got here on time did what he had to do am amazing job
Elijah, my technician was great! He was extremely courteous and friendly and repaired my device quickly. Easy process from start to finish.
The quickest and easiest experience you will ever have when you have an issue they take care of it quickly
The technician showed up to the first appointment LATE and did not ring the doorbell or knock on the door. He then left without contacting us. After waiting a week for another appointment, the same technician came back again. (I have a ring doorbell camera). After working on the phone for about 15 minutes, He attempted to hand me my phone with the edges still coming off the backing, telling me to just keep pushing down on it. I then had to flag him down as he was driving away because the entire back of my phone came off. He then spent 10 more minutes cleaning it out and removing glass, and was able to appropriately solve the problem. I felt like he was rushing instead of trying to do his best work. I was very disappointed with the service I received it would not use this technician again in the future.
Super bien atendido muy amable con la atención al cliente no ay mas pedir del uno al cien lesdoy un cien
Jon was awesome! It was my first time ever doing a mobile phone repair. He explained the process and went about his job getting my phone fixed fast! I use my personal phone for work so it was super convenient that he showed up early and was able to fix my phone in like 10-15 minutes. Explained what to do after and overall a cool guy! 10/10 recommend him!
I didn't wait long to get my phone looked at. Carlton came over, did what he needed to do and I left my phone to be repaired. It can take up to 2 hrs and it was done in 1 hr. You can't even tell it was repaired. Looks like new!
My Samsung Fold Phone has an inside screen crack, and my insurance with AT&T / Asurion was beneficial. I got the confirmation from Asurion and where to take the phone. I called them beforehand. The staff told me it would take 4 hours to repair, and it was done. Everything is working like new.
We had a damaged phone that we replaced through Asurion. Replacement phone was received within 2 days of filing the claim. Easy Peezy! Well worth it to have this insurance on our phone plan!
My experience with this company is excellent and proud to recommend them for anyone insurance.
I was able to e plain what happened to my phone and she listened and then agreed I needed to receive a new phone. The same 12 pro I had before it got smashed.
Simple it was to the point got my phone fixed in two hours
I brought a phone into the UBREAKIFIX location in Lake Mary, FL and was very impressed at how quickly they repaired the front screen. It looked perfect! The staff were very pleasant and efficient. I would highly recommend their services to anyone.
When I had to call Asurion this evening to get a phone replaced, the person on the phone was very professional and clear in her instructions, no complications. She did a great job.
Very easy and very smooth claims process. Claim was handled in a very fast manor.
Firstly, I have to start off by saying if you are unsure about choosing Asurion over a third party mom n pop cell repair shop, I'd say Asurion all the way! I happened to try their at&t brea location and was extremely pleased with my decision. One of their representatives, Vanessa, was readily willing to help from the start. She was very knowledgeable, personable and overall a joy. I didn't feel rushed or judged—rather, she was very patient and went above and beyond in her service to solve my issue at hand. I couldn't believe how fast and efficient she was and also Asurion as a whole.
When you purchase insurance such as Asurion for your cellular plan, you never really know what you're paying for. Well, now i know; and thanks to them and their staff I got my phone issue resolved in about an hour—which zoomed by thanks to the gym down the street! Thank you once again for providing exceptional service and hiring some of the best staff I'd ever had the pleasure of communicating with!
Truly awesome thank you very much for your expedited service
I recently used the Asurion Buy back…
I recently used the Asurion Buy back service for my Samsung phone.
As my phone was in excellent condition, I was confident it would pass the inspection for the full refund of the $600 they charged to my credit card, (part of the discount program with Samsung deals on the flip phone).
I received confirmation that the phoned was received, inspected, and qualified for the full refund. I was told via email, that the funds would be in my account within 7 to 10 days. It's been almost 3 weeks, and no funds.
I'm down a phone (which I could have sold privately) plus the $ 600 they took from my account.
Be careful in trusting this company with any 'deals' they may offer, as it seems it may be leaning more to unethical cons, more than legitimate business offers!
& yes, I have contacted them multiple times, only to be told it's been looked at.
Hi Colleen, I am very sorry to hear about your overall experience with getting your claim and reimbursement taken care of. I am happy to take a deeper look into this and will private message you with additional information. -Ari
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
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Hello, Jessica. We are sincerely sorry about the experience with the technician and your repair. We are here to assist you. We hope the device is up and running, please let us know if this is not the case. Your feedback has been captured and will be passed on to our leadership team. -Rue