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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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I have called multiple times. For the same item to get fixed. Every time I have called I had great helpful service. They have always been kind and got me taken care of. It was fast and easy each time. Thank you for all your help with fixing my phone.
The guy that helped me, Dru, was extremely knowledgeable about the process, which was replacing my screen. Dru was very courteous and respectful, and it only took them a full 1hr 31 mins, & the charge was only $35.
Nothing but the best! From good service to expertise technician, would recommend to anyone
I had a great experience from the call to the technician showing up and repairing my mobile device.
Fue un buen trabajo hecho el trabajador me trato muy bien le doy las gracias porque me arreglo muy bien mi teléfono
The service was amazing, and I got my decide back the same day
Asurion stands behind their product of insurance. It is always something unexpected, therefore insurance is needed. This was an easy decision and I'm so glad I gave them on my side for protection.
Great service! Overall. I recommend again and again. Will do again in the future at this location!
The experience was great I had a good deal I didn't have to pay anything it was a 3 min process as to getting the service done it took about 1/5 hour to complete which is understandable services is definitely a 10/10
I report my son phone on Thursday and the next day they already have this issue resolved
Filing the claim was simple and easy and the service I received at the location was absolutely amazing! Replacement was quick and all employees were very knowledgeable and friendly
Zflip 3 had a line in screen where it open & close. I called in my claim and the next day I went to drop off my phone & it was fix in 3h hors. Great customer service!
UbreakiFix drove to my home and repaired my phone quickly. He was courteous and provided great customer service.
The tech communicated arrival times and repaired both devices with no hassle. Repair was fast with almost zero effort on my part. I wish all of my paid services were this simple for the end user.
The technician was kind and professional, quick and did quality work. Def recommended. Didn't have cash or I would have left a nice tip.
I have a Samsung 23S Ultra. When I purchased it in the Spring of 2023 I also purchased the monthly insurance that was available. I was hesitant at first because the monthly cost was about $17. I went forward with it and I am elated I did. My dog knocked my phone off of the window ledge on my porch and it broke the screen. I contacted Asurion thru AT&T and filed a claim. I took it to an authorized AT&T location and it was fixed by a very accomplished Phone Technician in short order. If I did not have the insurance it would have cost me more than $300. I would highly recommend the insurance!
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members