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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Once I reached a real person my experience was great. They are very knowledgeable and patient.
Ive had to file two claims for my phone now this year. Both times we so simple and so fast that it was almost like i was never without my phone. When filing, the questioning was minimal and quick. Payment of the deductible goes right onto my phone bill so its not needed right away. Then the phone was delivered to my door in under 48 hours. Asurion is great and they take care of there customers! Thank you!
It's a wonderful peace of mind to know you will always have a phone despite an accident or loss.
Super agradecida siempre por el servicio y la rapidez.
Some years ago, we were informed of an insurance plan offered by AT&T. It was a logical choice to invest in the plan. When my wife's i-phone was stolen, we went to the local AT&T store and filled out the necessary paperwork to file a claim. Within a few days we received a replacement phone. We were able to activate the phone with some expert technical advice, and we are extremely satisfied with the outcome. Thank you AT&T.
Super efficient and quick and 100% easy to get it done in a timely manner
The guy that came out to fix my daughters front screen to her iPhone was amazing! He showed up at the start of the blocked time, he came to the door-didn't knock or ring the bell (like I requested due to dogs). He was very quick, and even turned my daughter where's my iphone back on. When he said he had to turn it off, I was worried, and stated I use it to make sure she is safe. He had it turned back on before I could even ask him to do it! AMAZING! More employees need to be like him!
We've had a phone issue for months and our phone provider 's Insurance is with Asurion. The process was so simple and easy, right at my fingertips- literally. Explained an issue that I had and within 24 hours a technician was at our door. The technician was extremely punctual, communicated very well, and was able to resolve our issue within 10 minutes. We were able to be home while the technician took our phone to his vehicle and worked on the phone. We thought the process was going to be much more taunting than it was
AT&T provided me with a new phone and not a refurbished iPhone. Thank you.
The technician was very polite, professional and fast. Gave him the phone and 10 minutes later it was completed and working as good as new.
THE AT & T REP WAS VERY HELPFUL AND VERY PROFESSIONAL. MADE SURE MY ISSUE WITH MY PHONE WAS RESOLVED.
I did what we have all done -- dropped my phone and it had a crack across the screen. While I had insurance, I thought I needed to go to the one AT&T company store here to have it repaired. When I went online to figure out how to make an appointment, I discovered an Asurion tech would come to me. I work in an art gallery. He arrived in the selected time window, took my phone to his van, and brought it back 45 minutes later (still within the 2-hour time window), looking new. He was friendly, professional, and my phone seems brighter than before although the brightness setting has not changed. At a time when attempting to handle many service requirements seems to include unnecessary aggravation, this customer service could not have been better. I am thrilled by the service.
This has become my go to store for my repairs because of their customer service and overall professionalism.
2 hour service. Done right with no problems. This is the second phone I've had them fix and they have been great. Will definitely continue to use them.
Asked for a screen replacement and got my phone back looking brand new
On time, explained the process, efficient, and professional.
You're tech was in and out and my screen is brand new! Thanks guys!
My 14 pro max is out of apple warrent it was going to cost me $250 to $459 to get my screen fix but AT&T Asurion insurance $50 for up to 4 lines protection I was able to get my iPhone 14 Pro Max screen fix at no cost I recommend AT&T insurance for personal and business account
The technician Alex was professional, knowledgeable and friendly. He addressed all my concerns and the overall process was very easy and efficient.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members