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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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The whole process was easy they sent the return packaging through the mail, received it the next afternoon. I opened the packaging took out my new phone placed the damaged one in the return box applied the return address label that came with it and that was it. Very easy to do and hassle free.
After two attempts and several hours on the phone finally reached someone who was willing to help and not just wanting to sale something and my problem was handled in about forty five minutes and Asurion took care of it.
My experience at the at&t store on the Westside next to the neighborhood Walmart was great. Joy has very helpful and wonderful customer service. I would go back anytime to that store verses the one on the Eastside of Lancaster off avenue j and 20th east, The guy who helped me at that store was terrible.
My experience was great. The service was excellent and the agent was knowledgeable.
Need to get a replacement phone. Was quick and easy. Would definitely recommend.
Logging into Asurion website was easy and fast. Was able to get an appointment for the next day
The asurion worker was fast, professional and very friendly. I had a terrible experience with customer service and the supervisor just ridiculous behavior. Once I made it to store the asurion worker went above and beyond
The web page was very easy to understand, I had no trouble activating my phone.
I needed to put in a claim for my iPhone 12 and it was very easy. Great communication was excellent from start to finish.
Tech did really did try several things but he can could not get cellular to work. Went to ATT store and they were able to get it working. Tech was very patient with my passwords etc and tried several things to get it to work.
The individual demonstrated remarkable proficiency and efficiency in accomplishing the assigned task, achieving flawless execution within a concise timeframe of ten minutes.
Our visit was easy right to the point they didn't keep us waiting n answered all our questions n was very informative we definitely recommend this location att
Everything went very well. Extremely fast and wonderful service 👏
Broke my phones glass and oled display. Asurion and the affiliated repair store had it fixed very quickly even on a holiday weekend. The claim was easy to submit, and the repair shop and asurion were excellent to deal with. Had me back up running in no time with ease.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members