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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Katie did a wonderful helping with my phone. She change my batter and help me out with a phone cover. 🤗
Searched for phone repair on the my att app and it was all down hill from there.
I had my first broken screen ever. Technician was courteous and kept me in the loop. Even though he was delayed due to mechanical issues with his vehicle. Very polite and respectful of both my security and information. Repaired quickly and easily.
So, as most things happen. I recently paid off my phone and of course managed to drop it square on the edge of my screen. I was lucky enough that it was covered under Asurion. I went in with such a. Let's face it negative mentality, thinking I was about to pay for more services/repairs. I walked into my local AT&T store and was quickly assisted and my phone was repaired under warranty! Talk about turning a frown upside down. I could not be more happy with my experience. Thank you again for such a nice and easy experience! I will definitely continue to purchase the insurance on every device in the years to come!
Had absolutely no problems. Store repair men/women were polite and respectful. 100% Professional
Dennis! Was fast and easy! He did an amazing job! I'm very satisfied with his service! He was quick and fast!
Professional, quick, and easy. Replaced the front and back of my shattered iPhone 15 in an hour, no sweat.
The technician contacted me (earlier than our scheduled time) and was available even sooner to fix my phone I had just dropped last week. My back glass was in hundreds of pieces. The technician met me at my apartment (even before I got there) and was friendly right off the bat. She repaired my phone in her vehicle right outside my door and it only took her roughly 30-45 minutes. Amazing timing! I got my phone back in the original condition it was in when I purchased it — pristine! I will back this company for life; this was an awesome experience.
Asurion came to my home and fixed my broken screen for me. I am Highly Satisfied. I am glad I don't have to purchase another phone. I love my Samsung S23 Ultra
Good overall, but my phone still has issues!
Battery is holding a charge and the back of my screen never got fixed, and I thought it was to be fixed as well!
That you so much for coming to my mom's rescue right at our home. My mom broke her screen on her phone & she was given the option to have the work done at home. That was a lifesaver for my elderly mom not having to leave home. She sometimes becomes overwhelmed completing tasks she's never done before. She was so relieved when the technician came to her.
Give my guy a raise he had great customer service and had my phone fixed in no time. Make sure he see this to everyone deserves to know when they do a good job
The tech communicated so well to set up the appointment. When running late he called to let me know and was very apologetic. The service was FANTASTIC! Took around 20 minutes for him to completely fix my screen issues. Very knowledgeable and well mannered. Very professional! Thank you for your help!
Just spent eight months trying to get a cracked screen fixed. Now just trying to get my money back and they've charged me to separate $100 fees. Steer clear,untrustworthy company
Joel my Asurion technician was able to identify my issues and resolve them over the matter of a few hours including a tune-up of my charging port besides the battery replacement. If I need any additional service I'll be happy to go back to the same location for a quick, competent, and friendly repair.
I came in and I came out just as quick and my concerns were answered in a very quick manner I appreciate Mike and the lady Cynthia for their help.
I had my phone repaired after my screen met the unfortunate circumstance of taking a fall with me. I visited the AT&T store on St. Charles Ave. And encountered this technician, Brandon, who was most professional. My phone was bought back to life in a timely manner and there were no issues at all with the service. This young man is truly an asset to Asurion and AT&T.
Technician was on-time, polite and professional. Explained all that was required/necessary before repair. Great experience!
Mel is a amazing tech that comes on time and greatly does his job and I appreciate his work.
My replacement was very fast, though I didn't ask for an upgrade so i am reserving my comment, which could be great to poor. But i am not looking at a gift horse in the mouth. But thank you.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Melissa, I am sorry to hear about this and completely understand your frustrations. I am happy to take a deeper look into this for you and will private message you with additional information. -Ari