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Asurion

4.2

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Asurion Reviews Summary

The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.

This summary is generated by AI, based on text from customer reviews

service
1,204
value
1,128
shipping
783
returns
772
quality
1,028

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
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Very good service
March 30, 2025

Person was very nice and helpful. Ould recommend him again.

Date of experience: March 29, 2025
Mississippi
1 review
0 helpful votes
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Great customer service
March 29, 2025

Very professional young man Zerick was. He came in the time he said he would. I got a call ahead. Very knowledgeable about the product and tools he was using. He did the job with no problem.

Date of experience: March 29, 2025
New York
1 review
0 helpful votes
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Battery Replacement
March 29, 2025

Mark and Felix were very helpful and kind. I came in for two battery replacements and received both phones in less than an hour. Highly recommend this place and I will be returning soon to replace the screen on my tablet. Thank you guys!

Date of experience: March 29, 2025
New York
1 review
0 helpful votes
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Super easy
March 28, 2025

You can either pick where you want to get it repaired or they can come to your house. Since I work at home, I took advantage of them coming to my house. It was fixed very quickly outside in their van.

Date of experience: March 24, 2025
Illinois
1 review
0 helpful votes
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Broken screen
March 28, 2025

Everything was a quite and easy experience. Staff was amazing

Date of experience: March 28, 2025
North Carolina
1 review
0 helpful votes
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Broke phone screen
March 28, 2025

Went to AT&T they were so helpful and so nice they helped me file my claim found a store to replace my screen that day went to You Break we fix there was friendly nice and polite and had my phone back in two and a half hours great job great experience thank you

Date of experience: March 28, 2025
Nevada
1 review
0 helpful votes
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Great fast and very satisfied
March 28, 2025

Asurion had a fix it ticket in place within minutes all done on the website. I dropped my phone off at ubrakeifix and they had my phone fixed and looking brand new in 2 hours..

Date of experience: March 27, 2025
Oklahoma
1 review
0 helpful votes
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Great service
March 28, 2025

Highly recommend this valuable service. They handled my Repair promptly and professionally.

Date of experience: March 27, 2025
North Carolina
1 review
0 helpful votes
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Wonderfull
March 27, 2025

The screen of my phone was not working everything was no respondido, so I take to you and in less than two hours you replaced the screen and everything start working correctly, really fast thanks a lot

Date of experience: March 26, 2025
Washington
1 review
0 helpful votes
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Screen repair
March 27, 2025

The whole experience was great start to finish. From the initial contact all the way to the mobile repair..

Date of experience: March 26, 2025
Texas
1 review
0 helpful votes
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Amazing!
March 27, 2025

Absolutely loved their handy work! These guys were on top of it they got me checked in and told me it might be 2 hours before it was ready and these guys were so fast. Definitely did not take 2 hours and phone came back and was good to go

Date of experience: March 26, 2025
Wisconsin
1 review
0 helpful votes
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Highly recommend
March 27, 2025

Excellent customer service and great service. I never thought I could get my phone fixed without having to pay for a new one. I'm very happy

Date of experience: March 26, 2025
California
1 review
0 helpful votes
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Phone shattered on back
March 26, 2025

I got my shattered phone back fixed through my insurance plan, and the process was seamless! The repair was quick, hassle-free, and completely covered. My phone looks brand new again. Highly recommend their service for anyone using their insurance for phone repairs!

Date of experience: March 26, 2025
Oklahoma
1 review
0 helpful votes
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I scheduled my warranty the night before I went it, it was really quick and easy. They sent me to the location to have it repaired and they were very friendly, professional and had it done pretty quickly as well!

Date of experience: March 26, 2025
New Jersey
1 review
0 helpful votes
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AT&T/Assurion
March 26, 2025

My repair tech, Dan, at the International Speedway Blvd branch was very kind and fixed my phone quickly, and had very good advice for my situation. Dan was a very helpful and helped me have a good experience in a bad situation.
Thanks again,
Larry

Date of experience: March 26, 2025
Florida
1 review
0 helpful votes
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Phone repair
March 25, 2025

My phone was broken and I was so annoyed. Everything was fixed fast and easy the technician was really professional and fast. This was a great experience.

Date of experience: March 25, 2025
Florida
1 review
0 helpful votes
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Broken screen!
March 25, 2025

I just called Asurion under my iPhone warranty and they gave me all the options to fix my broken screen and they complied with my request. Just like that it took me 5 minutes to schedule the service at my place of work. Incredible! This doesn't happens with other companies

Date of experience: March 25, 2025
Texas
1 review
0 helpful votes
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Chipped phone screen
March 25, 2025

Filed a claim to fix my phone. I chipped the phone somehow and I got it fixed the next day. No problems or hassles. The uBreakifix did and awesome job at repairing my phones screen. The insurance is well worth the money.

Date of experience: March 24, 2025
Florida
1 review
0 helpful votes
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TOP NOTCH SERVICE
March 25, 2025

My experience with Asurion was very professional, fast, and friendly. By me being on a job assignment away from home I dropped my phone and it cracked my screen. Went to at&t and they directed me to asurion right down the street from where they were at. I was expecting that I wouldn't get my phone back until 2-3 days but low and behold i was completely shock when Aiden told me it will be ready in 2 hours. I was super excited 😄 and grateful to have my phone back on the same day.

Date of experience: March 24, 2025
New York
1 review
0 helpful votes
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Technician arrived very fast and fix my phone in minutes. I had my phone repaired in no time. Honestly a very good service

Date of experience: March 25, 2025

From the business

Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.


asurion.com
Founded in 1994
Nashville,, TN
+231
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