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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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They were fabulous, they fixed my phone asap and it's worked perfect.
Technician did great job. It was quick and easy. He also explained everything well
Erick was great from the start and made sure the process to fix my phone was smooth and fast.
The guy that did my service was amazing. Anyone that has come out has been great. I done have the best experience in store but the mobile service is TOP TIER everytime. Can't recommend them enough... don't go in the store 😉
Everything went well except for the screen protector I purchased. Protector came off after the 2nd day.
Great experience everything went well as expected.
Claim was easy to apply for, technician arrived on time, phone was ready in under an hour, they even come to your house!
My issue was resolved with no issues whatsoever. Incredible staff at the Brandywine, Maryland office.
I wish I knew my techs name. I was at the AT&T store at Wirt and I10 in Houston today. He came over to help with a problem with my iPhone. I had a damaged screen, and I wanted to get the data off the old one and onto the new one. He took the time to repair my old phone- even though I'd already bought the new one, and then spent time helping me try to get my phone to allow me to transfer the data to the new one. It took forever. He was very kind and patient and friendly. It didn't end up working in the end, hwever he was so helpful. He gave me step by step instructions of what to do when I got home, explained why it would actually work at home, and then walked me through how to transfer all my data for myself. He also gave me several other options in case the directions he gave me to try at home didn't work. I went home, and was able to do everything he said to do! My new phone is working wonderfully, and all my data transfered!
Delightfull folks that are understanding and kind during a process of at first requiring just a battery. To then making another order to fix what the folks broke putting in the battery. I truly appreciate their kindness.
The technician was great. He called to reconfirm his appointment. He came early. He was on time, appropriately dressed and was very helpful. He was extremely patient with me since I am a technological idiot. You should be very proud to have him as your employee
By far the smoothest and most simple thing I could ever do. Walk it in go grab lunch and pick up my fixed phone I don't panic I just file a claim
Sam was on time and courteous and he resolved my issue fast like he said he would!
Experience was great and appreciated the staff. Had no complaints and was satisfied with customer service.
The Asurion representative came to the house within the time frame I selected. He gave me advance notice of his estimated time of arrival. When he arrived he was pleasant and had me sign the consent. Everything was done inside his work van in my driveway. It took roughly a half hour and he was on his way. I was impressed with how quick everything was, and I liked how they came to me. It beat having to go sit at an AT&T store for a period of time. It's definitely worth paying for the insurance.
John was great, he explained everything well so I understood what was gonna happen and also let me know the possibilities. He completed everything quickly and was very nice. I appreciate his hard work and kind attitude.
Great advise and IPhone tips. On time effective. Nora was a great help
I have never in my life had a customer service experience like this one. They were absolutely outstanding! Extremely kind and FAST! My phone was MANGLED and they had it fixed good as new in an hour and a half! I can't get over how nice everyone was and just how good at their jobs these gentlemen were!
I can't believe i finally cracked a screen after over a decade of having cell phones. My last purchase, my seller recommended Asurion and I took it. Boy, did it pay off. I simply submitted a claim online, took my phone to Asurion recommended repair facility and within 2 hours had my repaired phone back, free of charge.
Extremely satisfied with the customer service in the Dartmouth store I had a cracked screen and she did an amazing job fixed it in a very fast time. I highly recommend. Thanks again Anna.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members