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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Great experience the person was wonderful and so easy going. Was very satisfying. Great worker. Not busy at all.
My Iphone needed repair (broken screen and not operating). Was able to schedule repair in my home the next morning. Technician arrived on time, quickly repaired my phone and replaced the battery. She was pleasant and professional. Could not have been easier.
The field agent was great he was very patient and good at what he does, when I contacted Assurion about the whereabouts of the field agent I didn't like his response. Customers equals paychecks. This should always be at the mind of every customer service representatives
I had a great experience today. The tech who fixed my phone was professional, friendly, and fast. They explained everything clearly and made sure my phone was working perfectly before I left. I really appreciate the excellent service—thank you!
The gentleman who came and fixed my phone was nice courteous and overall one heck of a guy. He took my into his car and had it repaired in minutes, then made sure everything was turned back on and how I wanted it. This guy was awesome. Thank you so much.
Easy to set an appointment. The repairman was courteous and professional. Repaired the phone in the allotted time quoted.
The technician was incredibly skilled and approachable. He repaired the phone in just a few minutes, and it now looks like it's brand new. Excellent service!
When the cell phone of your operations manager goes down... it is super critical to get operational asap! Asurion had that sense on urgency and resolved our problem asap.
My experience are described as such I live in Queens on the beach and requested to go 96 Greenwich Avenue in NYC when I could have gone to another location. A Huge shot out to Antonio- great customer service appreciate you!
It was so convenient to go to my local AT&T store to have the front display and rear glass replaced for free.
For the second time around the asurion expert was excellent, professional, while spoken, courteous, and knowledgeable.
I filed a claim for a repair on my screen because I dropped it and there was a small black dot on my screen that kept getting bigger. I scheduled for repair. Agent showed up on time and was polite and professional. I handed over my device and he returned the device with the issues resolved in about 20 minutes! I am beyond satisfied with my experience
Super. UBreakiFix worked really good! Hopefully, Caesars corporate can keep they grubby hands off this location for a minute-hour. XO
It was super convenient that the technician was able to come to my location. He was knowledgeable and very polite. He was also on time & I would highly recommend Asiurion coverage, If you don't have it, get it! A total life saver!
Very happy and very satisfied whit the service and the person who attended me I will recommend all my friends and family keep it
The Best;. Service coverage Hassle Free. Technical trained knowledgeable personnel, and eager to educate you on both hardware and software problems. For A stress-free problem-solving experience. UBREAKIFIX & ASURION
Can't be beat. I will be purchasing the ASURION HOME + Coverage, Why? They do what they promise.
And Know what to do… Sincerely,
Larry A. Jaramillo. Las Vegas NV.
The staff when checking in was very knowledgeable, honest and helpful! Definitely will do my business with them again! The best! 🌟🌟🌟🌟🌟
5 stars… excellent service. Tech who serviced the repair was very professional expert in customer service and fixed my wife phone on 20 minutes in his service van … insurance payments worth the money
Everything was super easy and convenient for me, i made a claim and my device was repaired the same day! They did a excellent job and i'm very pleased with the repairs..
Everything from filing the claim to getting my phone fixed was so easy and smooth.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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