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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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The representative was very polite and helpful, and she also handled my claim very well. She understood what my issue was and she also gave me the information I needed to go and get my phone fixed
Filing the claim was simple and the issue was resolved the next day at my home. The technician was professional, friendly, and fixed it faster than I expected.
I am satisfied with my experience from Asurian. They really care and respond to your needs. I am proud to have such good insurance.
THANK YOU!
No one wants to break their device, but if you do Asurion is the way to go. Making a claim was super easy and from claim to repair was super fast and painless. Having the insurance through my carrier made the process seamless and I only had to pay my deductible. I hope to never need the service again but it is good to know that I can rely on Asurion to handle my device issues.
They went above and beyond to be sure my phone got fixed, and they were quick! Everyone working there was kind and professional. I'd definitely go to this same location again.
Called to get help with my Galaxy Z-Fold due to the middle of the inside screen turning black. Received same day help and timely parts change out with no hassle.
This is the second time I've had to have my phone repaired and both times it was a smooth, perfect experience. Highly recommended!
Good customer service experiences are far and few, but this was one of those rare moments where every box was checked. The teamwork was impeccable so if my device is ever damaged again, I know I'll be in good hands at this is the location and I would also recommend people to be serviced at the location because the level of attentiveness and care that I received throughout was phenomenal and refreshing.
Top notch Very professional Understanding Helpful Job well done
Knowledgeable Fixed in a reasonable amount of time
I went to fix my phone at the Kissimmee assuring today I had a broken screen it takes the techs less an hour
To fix my phone. He was a very nice and
Helpful.
The service lady at the at&t store on Baldwin Rd in Auburn Hills was super polite and knowledgeable thank you so much for your help!
Everything from setting the appointment to receiving our phone back was fast and efficient. Will recommend most to protect their phones with Asurion like we do!
Called AT&T, they filled out a work order for me, I brought it into the AT&T store, and my phone was fixed within 2 hours. Very helpful and satisfied
I couldn't believe how easy it was to file a claim and how quick they repaired my son's phone. By the time I left asurion and got home. I received an email that his phone was ready for pick up. Such excellent and professional service. So glad we have this protection.
Website- entered my phone number- described my issue- told me where to go- phone fixed like new!
It's truly that fast and simple!
I recently visited uBreakiFix by Asurion at Tucson Mall and had an outstanding experience. The staff was friendly and professional, and the service was prompt. A special shout-out to Jake, who was incredibly knowledgeable and helpful throughout the repair process. The store offers free diagnostics, a low-price guarantee, and a 1-year limited warranty on most repairs. They handle a wide range of devices, including phones, tablets, computers, and game consoles. Highly recommend this location for any tech repair needs! ​
UbreakIfix guys are all great. Everyone at stores have tried to help me as much as they can, they'll prioritize you depending on how serious your issue is. If your phone is not in non-working condition, and they don't have time to fix it that same day, they'll help you some other day, and they get it done really fast, it took them one hour to replace my screen. The claiming process is a pretty different story, it's not so complicated, but if you don't get along with tech so well it can get really tricky, specially because in call, they have messages that keep telling you to go do your claim online first, but theirs system is not as optimized as I would like and the proccess in call tends to be a little long. I don't think this is a deal breaker, you just have to learn how to play along with it and save a little bit of time for it.
But still I WOULD HIGHLY RECOMMEND IT, since you can save some serious cash and stress.
I was very happy with the tech Sam. He was fast and he went above and beyond. I wouldn't highly recommend
The man who helped me and fixed my phone was amazing! I believe his name was Andrew! They explained. Everything. I would totally recommend. Very convenient as well
My experience was great! I definitely recommend AT&T to anyone looking for phone service and the repair insurance and service is the best in store or at your front door!
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members