AsurionReviews 12,825

I have been an Amazon Prime member for many years and have on multiple occasions have added Asurion purchase protection plans to items I have purchased. Last year I bought a refurbished Desk top computer and added an Asurion Plan to the purchase. Glad I did! During the first year of ownership I was covered by the original seller, I did experience some issues with the Windows download and last June the computer had a total hard drive failure. The seller took care of the problems quickly and to my full satisfaction.
That warranty period ended the beginning of this month and on the 21st the computer quit working. I was frustrated and not looking forward to going through the claim process as this would be my first experience with Asurion.
I contacted Amazon, they sent me a link to their website which I found was very easy to navigate. I chatted with Maricris who filed the claim for me and shortly informed me that I would receive an e-mail in about two hours with a shipping label to send the computer to them and that on it's receipt I would be sent an e-mail with an electronic refund of the purchase price. Actually I was stunned, I had no idea this would occur.
The Asurion Plan cost $15.99 for two years, best $16.00 dollars I've ever spent.
I will never hesitate to purchase a Asurion Plan in the future, I'd be foolish not to.
Thank you Asurion and thank you Maricris.

Have this insurance through phoneclaim.com from Bell... Waited for my new phone for over 2 weeks and still waiting... never gave me updates, had to call myself to figure out what was going on twice actually... no one seemed to know what they are talking about. I wasted hours on the phone... said they would give me a $25 dollar gift card to make things better I still haven't received that either
Not worth the money or Hassel terrible service. Be aware!

So disappointed that I had to call after I took off time from work for my two hour home repair window. I had to call Asurion to find out the technician wasn't going to make it. The only thing Asurion could do was reschedule another time. It took an hour on the phone for them to offer me this as the only resolution. I was both sad and upset in Asurion making their problem into my problem. It seems like my commitment to pay for phone insurance is met by their belief that they don't need to honor a commitment they made with scheduling a time to help me.

This company is pure trash! I bought so-called insurance with asurion and they use ubreakifix to provide the repair services. The problem is THEY CAN'T GET THEIR ACT TOGETHER TO FIX A SIMPLE CRACKED SCREEN. THEY HAVE BEEN GIVING ME THE RUN AROUND FOR 2-WEEKS. AND WHEN I CALL ASURION, THEY JUST SEND ME RIGHT BACK TO THE SAME IDIOTS. So I'm stuck in an idiot loop between call-agents and retail idiots. PLEASE TAKE MY ADVICE AND DON'T BUY THEIR SO-CALLED "INSURANCE" AND DON'T USE THIS STORE TO GET YOUR PHONE FIXED.

Last year I bought a pair of wireless headphones on Amazon. I chose to purchase the Asurion protection for about $7. The right earpiece no longer charges. I could not find the email which I believe was sent when I first purchased the protection plan so I was worried it would be a hassle-- or not work at all. I can't remember what I needed to do when I first bought the coverage-- but I must have put in the information about the headphones I bought. All I had to do is go to the website they list in the product description-- and within a minute, I received notice that they will send me a gift card to cover the purchase of a new pair-- and they will send a UPS label for me to ship back the malfunctioning pair. 100% worth getting the coverage-- will continue to buy it for tech products.

I reached out due to a LotFancy Toddler tent that I purchased as a birthday gift. The tent seams were not stitched well and separated making the tent unusable. The lights also did not work that came with tent due to broken wires. I filed my claim while also reaching out to seller for resolution. The seller did not offer much resolution to my issues only offering a $5.00 partial refund for my issues. Asurion quickly responded to my claim and solved the issue promptly by sending a E gift card within 24 hours. It was greatly appreciated for the acknowledgement of my issue and the quick resolution offered. I may now purchase another gift in replacement of the faulty tent.