On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Had o crack on my screen. Waiting 3 days for them to come see him at my house. He goes, well the cracks on the back so I can't fix the crack on the front. Then I go how do you fix this. He goes You have to get a new phone. Will the deductibles $250 ago period ago so basically you have to pay all this money for just cracked front screen. Shtis a joke
The tech support understood what I needed right away and sent me the information I needed
Tech support was extremely helpful and took time to resolve issue.
I was able to start online with my claim and finish online. Karen was very to the point and respectful knowing I was frustrated with my situation. This is the second plan I've bought and for this reason.
Mail was extremely helpful in getting my issue resolved quickly
Thank you for a hassle free experience to file a claim. It was easy and understanding!
Process was Extremely helpful and easy to use I will use it again
Is patient, helpful, understanding the issue. I give William a 5 star.
Very easy process to replace a chair that broke after very little usage. Totally worth the money.
Very good with Brad on Verizon Security. Had problems with emails being blocked when sent out after getting Verizon Security.
I enjoyed my chat with LaDaisha. When I made a mistake or needed more time she was very patient and funny. Her joyous personality shined through the screen. I could care less about Asurion, the company's policies suck for the customer.
Worked very well love this method I only had to push a few buttons and put in a few things explaining what happen.
The customer service representative for a Asurion was very nice and helpful.
Eli was amazing and did their best to help me try to find a solution my WiFi is not working but it is an internal issue with my phone but Eli gave me everything I needed to try and get my phone replaced!
The agent that i connected with was very professional, and i didn't have to wait very long to be connected with them at all. Would use asurion support again
A battery problem for security panel was taken care of in a matter of minutes. Edward Richmond walked me through the replacement process and help make it a snap.
I made it difficult for several things that lasted 3 days to solve my problem because in your company there was no one who spoke Spanish
Bill was very patience and knowledgeable. He also provided some informative details about why custom builds were not claimable.
Thanks Billy you were awesome!
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Bradley. We are definitely sorry for this experience. Our repairs are only for a cracked screen any back damage or further damage will not be eligible for a screen repair. Our deductibles are only a portion of the retail cost of your device. If you need assistance please contact us at https://www.asurion.com/about/contact-us. -Rue