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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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I honestly don't think ive ever spent money better than on a protection plan for my laptop through this company. Every problem is solved quickly and beyond expectation, with few questions asked. I love these guys and will absolutely be protecting any future purchases through Asurion!
Service was good. Took me a bit to follow instructions. Overall i say 9 out of 10. Thank You
William was able to resolve issue so far but we will see after a couple days
I received a call back from att while chatting in with Asurion the agent in the chat was able to help me quicker than the agent over the phone and I was able to complete the process myself with his quick guided instructions thanks a lot
I am so happy to have this service and the technical staff is very knowledgeable and experienced.
Fast and easy process! I appreciate the fantastic customer service from Hoover
I've been struggling with an iphone14 issue for a full week--I have talked to verizon about 15 times this week. Today, I worked with Alyssa at Asurion and every single issue was addressed and solved within about 35 minutes. Thank you Alyssa.
This app it so fantastic and easy to use. This app also provided a very simply and fast system which enabled me to finish the process within 10 minutes.
Asurion had my back and helped me every step of the way. They are premium insurance and are there when something bad happens to your device. Thank you Asurion
After calling the Asurion phone number I was directed to a text assistant who promptly answered my questions and assured me that the claim would be filed without any cost to me. I was very pleased with the tech assistant's help.
Contacting support due to billing, support was understanding and helpful
Grachiel was the most awesome customer service representative I have ever had. She was helpful in every way. Kind and quick with filing my claim. I wish more customer service representative were more like her.
Easy website to use. Straight forward and to the point.
I was dreading having to do my own IT and not have help on the phone but Kenyatta was so helpful! She stayed with me until I didn't have any other questions and really went above and beyond to make sure my phone was 100% working before disconnecting from our chat. Thank you so much for your help and patience!
For years our phones have been protected by Asurion. The response has always been professional, prompt and without complications. You need them when your kids' phones go out a whack while they are in college and when you or they are away on an excursion. I will always feel good about calling Asurion, when things go broke in the night or anytime.
I lost my phone, and I need it very badly like we all do. The experience is very quick and efficient. I hope to receive my phone tomorrow. Today is friday. Lets see if the time is even faster.
Need more time for written comments before it times out.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello. We are definitely sorry for all the trouble you have experienced. We are here to help you. Please reach out to us: https://www.asurion.com/about/contact-us. -Rue