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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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I've had to invoke two Asurion claims in the past year for Bluetooth headsets that have malfunctioned after the manufacturer's warranty and Amazon return time ran out. Asurion is super simple to use with a quick chat session online. Refund is by e-gift card to my Amazon account once they receive the defective product. I wouldn't buy electronics without that level of protection. Great service.
. I've had problems with a phone and iPhone and they never question me they always are there to either replace or do whatever I need hands-down I have to say they're wonderful!
It was AWESOME! My Notebook PC quit charging and I hopped over to start a claim. I could not locate my model number or serial number so I opened a chat. Within seconds I was chatting with a a wonderful lady named Abigail. She had all the information I was looking for. She asked what was wrong and I told her. She verified the information that was with my purchase and had me set up for a service repair. Any questions I had about the process we answered promptly and concisely. 100% recommend.
We have tracked my phone to 4 different locations this evening. Filed a police claim and are not happy to have it gone - that is the worst, we are safe! That's important. More important is the fact that I will have a phone and be up and running in a couple of days.
I found it very easy to make a claim. It was pretty quick.
It was very good, Chris was very helpful and patient, I have used this service on my old phone and it was good then, even better now!
Rodneshia was amazing! They helped me with the issue, they gave clear and direct instructions to help solve my issue. I think every company should should customer support reps like them!
I purchased a Hamilton beach, coffee maker, along with Asurion protection for four years. It stopped brewing coffee, so I called Asurion and the claim process was extremely easy. The customer service agent I had was friendly and efficient and I highly recommend a Asurion protection for your purchases.
I have literally been on with them ALL day and last night. Literally have spoken to 12 representatives and still no assistance, I'm still without a phone. What they are saying conflicts with the phone company and no one is correcting anything. I have never been thru anything like this. I would be better off saving up for a phone. I've paid a monthly rate for nothing.
They definitely know what they are doing & can save you a ton of time. Plus, they understand & make sure you know everyone has those days.
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Hello. We are here to help you. If you need assistance, Please reach out to us: https://www.asurion.com/about/contact-us. -Rue
This company is awesome. Great experience and very professional. Thank you
I tried to file an online claim for a product I bought over 2 years ago but their system couldn't find it. Instead, I was directed to chat where Ludy was able to help me fully. I can't believe how easy the process was. Very happy & satisfied customer! Thank you Asurion!
It was very accurate on every thing was necessary to be done, never lose communication, contact excelente from beginning to end
After briefly describing the problem and the methods used to try and resolve the problem Ms. Maria Cristina helped quickly to provide a solution
Easiest claim I ever filed. My daughter shattered her cell phone and I had to file a claim to get her a new one this was definitely the easiest to claim I ever filed thank you
I was very frustrated as my phone wasn't working and Tasharica was calming and solved my problem. She was friendly and connected and helped ease my stress
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello. We are definitely sorry for all the trouble you have experienced. We know the importance of having your device. We are here to help you. Please reach out to us: https://www.asurion.com/about/contact-us. -Rue