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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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My interaction with representatives was nothing but completely satisfied with how they took care of my needs. Excellent service 👏
I went to my AT&T app clicked on phone repair and immediately they referred me to many locations options. Within 5 minutes my appointment was made and within two hours my phone was repaired like new again. Thank You You Break We Fix in Santee, Ca.
It was great, I like that better than waiting in a line. I will always ask for an at home visit for the personal experience.
The glass on my cell phone had a crack and needed to be replaced for the phone to work properly. I filed a claim, in the afternoon and took it in the following morning for repairs. Easy Peasy.
Excellent, efficient! The staff is quick courteous and efficient I recommend highly to anyone with cell phone pentacles / iPad repair needs
100% recommend using Asurion to repair IPhone. Easy to schedule appointment and technician will come to your resident. Shaun the tech guy was very Professional with no delay. Thank you.
I came in with a broken screen on my Samsung Galaxy S23 Ultra. Three staff were friendly, professional, courteous and timely. They repaired my phone in a couple hours. Everything went smoothly. I would highly recommend this company and especially this location to anyone!
Friday phone broke and Saturday fix they help me find a repair place by my home and also offer a mobile repair to come to my house.
Super Pleasant I cannot remember the guy's name but he needs a raise you need to move him up in the company he is what every Asurion employee should strive to achieve he will make you lots of money never met such a nicer more experience professional person
The technician was on time for our appointment today. He was very efficient in getting the job done, I asked about 20 different questions about the process and what he was doing, and he was kind enough to respond and was very knowledgeable. Very friendly!
This is my second time filing a claim with them and it was just as easy this time as it was last time. I made the claim, scheduled the appointment, they showed up on time and it only took 20 minutes to fix my phone and they was gone. I will continue to use this company for all my phone repair needsm
Like how I went to get my phone repaired and tech had good communication skills and they work fast on my repaired even clean out my charging port that was dirty
Geo was early to our appointment, Easy going and very knowledgeable helping me navigating to complete service request.
I dropped my phone that cause the screen to go dark and we drove to Asurion device repair location in Duluth MN on the following day. The staff at that location are very polite and made me feel comfortable leaving my broken device with them while my wife and I grab a bite to eat. They called me to explain their inspection findings and I was very pleased that my phone was repairable. During that same conversation the staff member doing the repair figured one hour to complete the screen replacement due to other devices ahead of me. To my surprise, they called me about 40 minutes later stating my phone repair was completed. The location in Duluth, MN had no problem providing the four P's of attitude, Patient, Positive, Polite and Professional is really hard to find today under one roof. Especially when it comes to fixing/repairing someone's digital devices the four P's could be a challenge to achieve.
Quick, fast and easy. No hoops to jump through, met me at home, came knocked after completing. Vick is Very professional, friendly with excellent customer service. Thanks Vick! Although wish to not ever repeat a broken screen experience again, at least I know I have a great repair Tech Team
Scheduled repair on line. Kyle showed up at my work, repaired my phone as I questioned him on his knowledge of devices etc. He was very professional and answered my questions satisfactorily. Phone was finished in 30 minutes. Excellent service!
I loved the work, the technician was very professional and everything was super fast. The back glass of my iPhone was broken and they fixed it in 15 minutes, and it was super good.
Wow! Where can I start? Scheduling was a breeze, technician arrived on time, he was extremely nice, and my phone was fixed in 30 minutes. Highly recommend if you need a repair! Fixed my iPhone screen and didn't have to wipe or reprogram it.
On less than a week I cracked my phone screen. I went 3 years with nary a scratch until then. Once I figured out how to file a claim, the rest was easy. Certainly worth the money.
From the time I walk in the store with a damage phone. The Store Rep. We're very friendly, professional & and a sense of humor. Gave me a time to return to pick up my phone. But I decide to come an 1 hr later. They text me exactly 1 hr stated my phone is ready. (I were already on my way). The Store Rep. Greet me with a smile & ask me for assistance. My phone is working awesome, better than b4. Looks brand new. I would come back not just for their awesome service, but friendly & SMILE. It goes a long way. Keep up the awesome work.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members