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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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We had such a great experience speaking with Alesha. She provided exceptional service, had a great personality and fun.
I need you all to know I was on my harley when I hit a bump in road doing 70mph my cell came out of my shirt pocket and hit the road took a hr to find it when I finally did it went an bought another cell just wasn't my s24ultra this man fixed my cell in 10 mins Michael u the man brother ride safe and ty godbless
First time having an issue with a device. Once I called, I explained my situation and they were very kind and explained what was happening next. Once they transfered me to a representative specifically for my situation, they were also very kind. They had no issue on explaining things and letting me know what the best solution could be. As someone with anxiety. I truly appreciate the kindness that was given to me by these 2 individuals.
Quick and easy and efficient! Couldnt ask for better service! Was super easy making my claim, got me in within an hour, was done within two hours! Phone is like brand new.
All the employees on airport blvd are very nice and have great customer service care tell my favorite Selena I love her even tho she was off today
I loved that they were able to do a mobile service by coming to my house. Tech was friendly, thorough and fast.
My problem was a broken cell phone screen. I contacted Asurion about the issue & was directed to their website to start a claim. In less than 5 minutes I navigated through the claims process & was set up to have the phone screen replaced at their recommended local repair facility. The repair shop persomnel were very quick & professional & had the phone looking like new & back in my hands in about 2 hours. The whole experience was unbelievably quick and easy. I will highly recommend Asurion to my friemds & family!
Expert came and I was having difficulty remembering my password and he was patient with me through the process. We got it all resolved and I am very pleased with the customer service.
Perfect! Tech came to my home, was very polite and professional. Replaced damaged parts. Cleaned entire phone. Was quick, easy and flawless.
I am very grateful because the entire process was so easy and painless for me. My new watch arrived in 2 days, and Stephanie guided me thru the sync process with such patience! Extremely pleased!
I had a very frustrating time understanding your employees English. Made it difficult to get the problem fixed.
I dropped my phone and cracked the screen. Asurion handled everything. I paid nothing. They replaced my phone and completed a data transfer.
It was so smooth and stress relieving cause I just for my phone and it cracked but now it's fixed like nothing
People are always thrashing on Asurion, but they don't know the true value of service. I had them for over 15 years. Always come thru for my family and our devices. If they cannot fix it, they will replace it and IF THEY CANNOT REPLACE, they will compensate. Never had issue with the refurbished phones and I have personally seen them immediately corrected any issues with those going as far as issuing a brand new replacement. They are aolid.
Never use my advantages that I have with my phone service so I just figured mine as well do it now. I was please that it was a choice of getting it fixed at home.
Tech was prompt and fixed my screen fast. He also kept me informed of his arrival time. Great job thanks
They are the best in protection of a phone. Had a problem got solved quickly. Replacement guarantee.
Nice. Thank you so much. Because I don't know English that why I just know to say: thank you so much for 100 cha
It was a very easy and pleasant experience dealing with Aurion. They answered all my questions and left my phone looking brand new!
My screen was damaged, and the tech had the new screen applied, the battery replaced, and new adhesive applied to the back plate (it had started to wear), within about 15 minutes. The tech was super chill, very friendly, and clearly competent. And then at the end of the visit, he casually mentioned that due to the slight water damage on the inside, that could explain the cell signal issues I had mentioned experiencing, along with his suggested repair that might fix it. So now I have an actionable path that 5 hours of tech support had yet to provide. Great job dude!
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members