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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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I had an excellent experience with Rolando in filing my claim for a broken device. He handled the matter promptly and professionally. Very well versed in the process and was able to guide my expectations for a complete resolution.
I filed a claim with Asurion and the process was extremely easy and uneventful. The chat lady was awesome!
Awesome I like they way they treat me and get things done fast
With my pro coverage they covered my new guitar when I found out my neck was warped. They helped me with my claim, and got me a refund so I could purchase a new guitar. Very helpful customer service agents that went the extra steps to make sure I was covered.
I misunderstood how to present my license. To start with I had my license renewed. So, the only thing I had was my expired license and a temporary license receipt paperwork. This was not acceptable by Asurion Standards. Also, I was totally shocked that a retired Military I.D. that is indefinite and not expired couldn't be used. Banks use them and it was a total disappointment that someone that has served in the Military for twenty years is told his Retired Military I.D. is not accepted by them. I feel dishonored by that action.
My representative, Tia, did an awesome job getting my music to play once again on my new phone! She gave me easy to understand steps and her knowledge was beyond expected. I'm beyond pleased!
Just followed instructions & it was easy.
I'm not a computer person & did not think I could do this by myself, but to my amazement, it was really, really easy. If I can do this anyone can do it. Go ahead and follow directions & you will be amazed.
I was extremely satisfied with the service I received. I always get professional and caring responses when I call or put in a claim. When I message them, I get a quick response.
So not worth your money, they just make up policy excuses and deny your claims when devices are damaged.
Hello, Peter. We are definitely sorry to hear about your claim! We will love the opportunity to assist and look into this further. Please contact us directly. -Rue
Thank you for the excellent and knowledgeable tech representative Sheia. She was very informative of the facts of her job.
It can't get much easier to file a claim then it is using the website to do it. Quick, easy, and hassle free. Thank you Asurion
Everyone had a positive attitude. I conversed with several people. The system asks for the same information several times which is a little annoying.
I dropped my favorite lens & scratched it pretty bad. My experience with Asurion was great! It was very easily resolved!
The experience I had today was very interesting and very easy for anyone.
Shane resolved 2 issues with our GE refrigerator. Knowledgeable and pleasant person.
GREAT CUSTOMER SERVICE REP, ED! WAS THOROUGH, PATIENT, KNOWLEDGEABLE, FAST, AND KIND! GOT ME WHAT I NEEDED AND WAS GREAT!
Monifah was my ProTech rep today and she did an outstanding job! Very understanding of my situation and very patient with helping me get the issue resolved on both devices even though me and my husband were in separate locations. Great step by step walk through!
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Larry. We are sincerely sorry to hear about the trouble you have experienced and the delays. We ae here to help you. Please contact us directly. -Rue