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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Thanks for making it an easy experience in a stressful situation.
I get annual maintenance on my treadmill from $#*!'s. I never used it due to covid. It's time. I got help online from JohnErwin. He is extremely helpful and friendly. These people know how to hire great staff, which is he one.
I've had dealings with Asurion in the past for my phones, many phones. I have an account with four lines. I picked them for this warranty because they have been great for me. It's the best warranty service. Well worth it.
I had purchased a protection plan for my Mothers tablet. With in months I needed to file a claim due to a cracked screen. My claim was easy to file and only took minutes to do so. Hoover was an incredibly awesome representative.
No issues at all with placing the order to replace my device
Unfortunately I had a item near & dear to me break. I forgot I had coverage & when I remember I made the call & was helped step by step on the who, what etc. My item could not be fixed but as promised by Ausurion it would be replaced to equal value. And that promise according to their rules & stipulations were met in a time span that I was greatly appreciative.
Very helpful and knowledgeable about getting my phone set up!
Love Verizon customer service and the representative was so attentive on explaining the plan and the way to update my iPhone and explaining the features of my new device and always looking out for the best plan for our family. Thank You
I attempted to do a setup on my new iPad. It quickly became apparent I was in over my head. Saw the I I I saw Asurion icon on the bottom of the screen. I started with a chat but it quickly became apparent I had a team. They verified what I was trying to do and gave calm, easy to understand direction. I could not do the data transfer iPad to iPad. Tech Coach Denise suggested a couple more pad to pad transfers that I could not do. We did a manual with iCloud data. She stayed with me during the transfer and when it was done we did some verifications to make sure it was a good data transfer. Never did I think with her quiet confidence that my iPad wouldn't be set up. They are awesome solo or in a team.
Jaclyn was my tech and she did a great job. Very patient with me. She answered my questions so that I was able to get my phone working again correctly. Very happy with this experience.
It was easy to make a claim. Asurion representatives supported and helped me when I needed it, and it didn't take very long.
It was a Very fast and easy process! I love it. Thank you for the amazing job
For the past 2 days, our HP printer kept getting jammed. I contacted Asurion to help and they quickly resolved our issue.
I have been using Asurion for about a year now and can honestly say that it has been a life saver. I have sent them multiple devices and they have fixed them and sent them back. The whole process takes about two weeks. Its defiantly worth the money.
Very easy, and overall if any problems just contact support chat. They are very helpful.
This is the best protection plan that I have ever bought. It's a worry free plan. I submitted my claim and was instantly approved a refund. It can't get any better then that!
The total experience was excellent. I've previously purchased an extended warranty on a tv from a 'club' store and had nothing but problems that resulted in a total loss because of them being customer unfriendly, demanding, and expecting the customer to spend more rather than backing up their product.
I hesitated even filing this claim due to that bad experience. What a pleasure dealing with this company. My friends and family have been notified of the differences and I highly recommended Home Depot to all. Thank you for your excellent customer friendly service.
Mr Matthew did a amazing job assisting me through everything very great communication and he was very determined thank you so much!
I love that you get a online tech quickly with no waiting time.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members